Skip to main content

Hi Miro!

We use Miro often for leading trainings and workshops, I have been getting multiple reports that our guests (who have edit access) are not seeing the timers my co-facilitator or I set. This has been reported over multiple workshops.

 

Is anyone else seeing this or know a fix?

I logged into my board with guest at the same time when my co-facilitator set the timer, and am able to confirm guests are NOT able to see the timer, but when I am logged in, I am:

 

 

Left is my normal view with my paid account, the right is me signing in at the same time as a guest.


I can confirm that I am able to see the timer as a visitor (“Anyone with the link” editor access) and as a guest (in beta).

My test conditions:

  • New Miro UI beta:
  • Consultant Plan board
  • Windows 11
  • Latest stable Chrome browser

Perhaps this is currently broken in the current standard/old UI.

Has anyone submitted a Miro support ticket?


@Robert Johnson Thanks for looking into it on your end! - I submitted a ticket right after posting to the community and received a response a little while ago...

Basically this is a known bug that they are working on. They gave me a workaround (that I have yet to verify) to ask participants to refresh if they are not seeing it and it should come back.

Not sure if they would need to refresh each time I set a timer yet, but at least there is a workaround.


@Jake Wysocki - Thanks for the update. I have pinned your reply and noted the status in the post title.

Cheers! :beers:


I can confirm that when I test this fix, it works - and is not needed on subsequent new timers once the initial refresh is completed.


Reply