Hi, Miro Community!
I have been using Miro and still enjoy it very much, but I would like to request a refund for an additional user who wasn’t added to my account, even though was never in my admin panel. I truly hope that the Miro Support will understand my situation and accommodate my request by refunding the charges for these 10 months. Also, there is no option to change it.
Thank you very much!
Because you are using a paid Miro subscription, you can open a Miro support ticket by following these instructions:
After you have selected Contact support from the Learning Center, select Billing & Subscription → Billing & Payments / Other.
Hi,Miro community!
I would like to ask for refund. I have joined today, but I was disappointed, since I didn’t get the service which expected. I thought that I can join my students into classes and they can edit inside, since I need a platform which gives my students possibility to do exercises in class, drawing and typing.But when I tried to get the link for a student, it was written that it will be given 7 days trail, and after that my student will will be also charged as well. This is not what I expected. Here in Uzbekistan 10 dollars not little money for a suscription. I am a mother who raises a child along, trying to earn money by teaching. Please, if you can, send me money back.
Hi
Thank you for sharing your concerns, and I’m sorry to hear that Miro didn’t meet your expectations. I understand your situation, and I want to help as much as possible.
Unfortunately, the Miro Community Forum team isn’t able to assist directly with billing-related requests. However, I’ve converted your comment into a support ticket so our dedicated support team can review your request and assist you further.
Please keep an eye on your email for a response from them soon. If there’s anything else I can help with in the meantime, don’t hesitate to ask.
Wishing you the best in your teaching journey!
But when I tried to get the link for a student, it was written that it will be given 7 days trail, and after that my student will will be also charged as well.
It sounds like you were using the Team invite link which, yes, would require an additional license as you would be inviting them to join you team as a fully licensed member.
You can use the Visitors feature for free. This is labelled as “Anyone with the link” at the bottom of the share settings dialogue.
Just set it to anything other than “No access”, and then use the Copy board link at the very bottom left of the share settings dialogue (or copy the board URL/link from your browser’s address/location bar):
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
