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HI about 2 months ago I logged into Miro, deleted and removed all my boards and sort to cancel my subscription which I believed I had done.  It was with some shock today 6/6/2025 that my business account show a payment going out to MIRO for 6 months more sucraition. Which I do not want tor need. What then followed was a most frustrating time trying to find where 1: I can get a refund, 2: Close this account for good, so it dose not come to life again.  But it seems for UK citizens against UK law  there is no means to do this. In fact I just get pointed back her as this is where MRIO help us. 

Now facts, In the UK, you have a 14-day cooling-off period for digital purchases, meaning you can cancel for a full refund within that time if you've changed your mind. This applies to online, mail, and phone order purchases of goods, services, and digital content. 

this is to protect customers from bad faith actors who obfuscate, hide, conceal means to rectify sales problems, by means of overly complicated or hidne procedures and processes. 

 

So where is that with MIRO help?? if you sell into the UK market, As in take payment in pounds serline from a UK bank account. There should be a fast and simple means for mistakes like this to be rectified. What I find shocking with MIRO is the lack for user support here.

Put MIRO REFUND in google and you get.

To request a refund from Miro, you need to contact their support team through the Learning Center. Select "Contact Support" and then choose "Billing & Subscription" and then "Billing & Payments / Other". You will then need to fill out the support form with details about your request.

But why do I need google to tell me this, where is the, if you want a refund on a subscription renew go here do this?? I have done the above, but I did not get a ticket which your site says I should get, Or any time frame for action. I just go, Your form as been sent.

I am beginning to suspect this is deliberate. I see endless posts here asking for refunds. Shorly MIRO suport can understand by now that when a customer is seeking a refund, as the many post have shown, there should be a dedicated means to do so.  

So MRIO as per you web sites info, I am requesting a full refund on the payment you just took, for a subscription I do not need nor want, and I ask that you closing of my account please. 

If not here then can you explain to me and your customers how that can be done

thank you.

 

Hi ​@Spugly Fuglet thanks for reaching out!

 

I have your case converted into a support ticket so the team can assist you further. One of the supports will reach out to you soon!

What would be the timeline on that Eca?

NOTE I just got this from Lioyd, Question why is this information not clearly shown with in MIro help????
 

Lloyd (Miro Support) 

Jun 6, 2025, 18:39 UTC 

Hi there,
 
Thank you for reaching out to Miro support. We understand that you decided to cancel your subscription. It's sad to see you go, but we're more than willing to help with the cancellation process.
 
Miro uses a system of recurring payments. This means that if you don't cancel your paid subscriptionbefore the beginning of a new period, we automatically charge your credit card at the beginning of the next one.
 
You can learn more about how recurring payments work in our How Miro billing works Help Center article and Terms of Service.
 
Please note that your team will be locked for all the team members, and you will be able to downgrade it to a Free plan or renew your subscription at any time. Rest assured, the boards will not get deleted. More information can be found here: What happens when a subscription expires.
 
So, in case you'd still like to proceed with the cancellation and refund, please follow the instructions below:
 
  1. If you're a member of several teams, switch to the team with the subscription you wish to cancel
  2. Go to your Team settings
  3. Click Billing
  4. Click Cancel subscription at the bottom of the page
  5. A pop-up will appear to confirm the cancellation. Click Continue to cancel

  6. After specifying the reason, click Cancel subscription 

    ?name=Apr-16-2025+15-10-23.gif

  7. Once your cancelation is confirmed, click on the End subscription now button and Continue with the immediate subscription cancelation.?name=Mar-19-2024+00-22-29.gif
     
  8. You will see the refund details and the confirmation that your subscription has been canceled. 
 
I hope that the information provided was clear and helpful. 
 
Please let me know or send us a response in this thread if you have any further questions or require additional assistance. Wishing you a fantastic week ahead!😊️

Kind regards,
JL
Miro
Check out our Help Center | Join Miro Community

 

 

 What he shows DID NOT HAPPEN!! it did not take me to refund info it only showed the below after asking me WHY I was leaving MIRO, So why is his information WRONG, where is my refund?

 

 

So to see the refund option what you  have to do, is  end subscription now, say why and it says the above, then log back in again, end subscription now again and then you see the refund part below.

Which you have to click on to agree too the refund. Again Why??? why is this not made clear on your help pages, why push uses to post in community site, why wait for a response that is misleading and  why have you do the same takes twice just to see the refund option?.   One could start to suspect your are placing obstacles in the way of uses sorting refunds and or problems like mine But I am sore your not doing that because that would be illegal in most states. 

 

 

So to any users seeking a refund on a renew you did not want or ask for, this is how it is done MIRO community. I hope this helps MIRO users.

Hi ​@Spugly Fuglet  — thank you again for sharing your experience so openly.

 

I'm sorry to hear that the cancellation and refund process felt unclear and frustrating. I can understand how going through multiple steps without clear direction would be discouraging, especially when you're trying to resolve something quickly.

 

Since your support ticket has already been closed but your concerns remain unresolved, the best next step would be to reply directly to the email thread from the Miro support team (from Lloyd or the original ticket) and let them know you still need assistance. This reopens the case and brings it back to their attention.

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