Skip to main content

Hello everyone,

I'm in a bit of a tough situation and could really use some advice. I signed up for Miro's free trial on May 4th, tried it out for a couple of days (last used on May 6th), and then completely forgot about it. Today, I realized the trial has converted to a paid subscription.

I've drafted an email to Miro support explaining my situation, but I wanted to ask if anyone here has had a similar experience with Miro specifically. How long does Miro support typically take to respond to cancellation/refund requests? Or can I get help in another solutions?

Hi ​@Sukanya Docrakklang – thanks for reaching out, and sorry to hear you’re going through this!

 

You did the right thing by contacting Miro Support directly. In general, the support team is quite responsive and will usually get back to you within a few business days, though response times can vary depending on volume.

 

In the meantime, I’ll keep an eye on your thread and, if needed, can follow up with Support on your behalf to help prioritize your request.

Thank you, ​@Eca .. I'm happy to report that the Miro support team has already resolved my case. I truly appreciate your quick response and kind offer to follow up on my behalf. The entire support experience has been excellent and has definitely left a positive impression on me. I'm looking forward to using Miro again in the future. Thanks again for your supportive and response <3

That’s wonderful to hear, ​@Sukanya Docrakklang — I’m so glad the support team was able to help quickly, and really appreciate you taking the time to share your experience here. 💛

 

Wishing you all the best with your future Miro projects and don’t hesitate to drop by the community again if you have more questions or ideas!

Reply


🚨 Last chance for early-bird tickets to Canvas 25! 🚨

Terms & Conditions