Hi @Alisa Hlynska,

Thanks for reaching out! I can understand how frustrating it must be for some of your collaborators to have to re-add the Pen tool repeatedly. I’d be happy to help figure out what might be causing this.

To start, could you confirm a few details?

• Are the users experiencing this issue all accessing the board from the same type of device (e.g., desktop vs. tablet) and browser?
• Have they tried clearing their cache or using a different browser to see if the toolbar behavior changes?
• When they re-pin the Pen tool, does it stay visible for the entire session, or does it disappear mid-session?

These details will help us narrow down potential causes. Looking forward to your response so we can get this resolved!

Sorry it took me a while to get information you needed.
So they use all different devices: PC, laptops, tablets. And they tried different browsers and even using Miro program on laptop doesn’t help. When they re-pin it stays visible throughout the whole session.
I personally tested it and I have the same issue. So when I used Mozilla incognito and Google chrome without logging into my account (for Miro only) I also couldn’t pin the pen. It only works for a session while the tab is open. It also doesn’t matter if the person is logged into his/her account (so I can see the name) or just a “Visitor”, the problem is the same.

Hi @Alisa Hlynska,

Since many users are impacted by this issue, I have gone ahead and conbverted your post into a support ticket for investigation. Please check your inbox for their responses.