My PDFs display fine when I open them on Acrobat or Bluebeam but when I upload to Miro there always seems to be something off, like some of the hatches (large coloured regions) go missing randomly. The pdf quality is fine though. Has anyone experienced this issue and have a fix?
Answered
PDFs not uploading correctly
Best answer by Robert Johnson
A few things to note:
Is the PDF file huge?
If by “huge” you are referring to byte size, there is a 30 MB upload limit already imposed as per the Uploading files to boards help center article.
Existing Support ticket for possible PDF related bug
There was a recent post where some users are experiencing PDF rendering issues - here is the post:
It seems to be related to Windows and hardware acceleration. The support ticket is still open (ticket # 500411).
+2Hi,
Can you post a Loom video or screenshot showing what’s happening? Is the PDF file huge? What device are you using?
Eca :)
1 person likes this
+13A few things to note:
Is the PDF file huge?
If by “huge” you are referring to byte size, there is a 30 MB upload limit already imposed as per the Uploading files to boards help center article.
Existing Support ticket for possible PDF related bug
There was a recent post where some users are experiencing PDF rendering issues - here is the post:
It seems to be related to Windows and hardware acceleration. The support ticket is still open (ticket # 500411).
Hi
Are you still having the issue on uploading PDFs?
Please let us know if the above-mentioned troubleshooting helped you with your concern or if you still need further assistance.
+13As for what is it, from this site:
Hardware acceleration is a process by which applications offload or send certain commands and tasks to specialized hardware in your system to increase performance and reduce the load on the CPU.
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