Hi! I am also having trouble with this. 

It doesn’t load from my desktop browser in Chrome, or Incognito

It does load on my phone with the app, and in Safari, but definitely not ideal

I have disabled ad blockers and other security extensions, cleared cache and cookies, restarted computer, tried logging in under a different browser profile. I don’t have a VPN. 

I’m on the free plan so it looks like I can’t put in a support ticket. Please haaallllpppp

Hi ​@Cody Jacob,

Thanks so much for the detailed info—it really helps! Since you've already tried a number of great troubleshooting steps and the issue still persists, I’ll go ahead and convert your comment into a support ticket so the team can take a closer look.

Please keep an eye on your inbox, as they’ll be reaching out to you directly with more information.

Hang in there—help is on the way!

Hi,

I have been experiencing exactly the same issues under the same conditions as ​@Cody Jacob 

A little tip that worked for me: After I logged into Safari – which worked instantaneously – I was able to log onto the app, at least. 

Still waiting for a chrome fix, though 

Hi ​@Jajm  — thanks so much for jumping in and sharing your experience!

It’s really helpful to know that logging into Safari first allowed you to access the app — that’s a great tip for others who might be stuck.

Since this seems to be affecting multiple users under similar conditions, I’ll go ahead and raise your case with the support team as well so they can investigate further. Please keep an eye on your inbox — someone from the team will reach out to you directly.

We appreciate your patience, and I’ll keep monitoring the thread in case there are more updates.