Hey @Liya,

Sorry to hear you ran into this issue 

I've converted your post to the support ticket and reached out to you there, asking to provide some additional details for us to investigate the issue further. 

@Liya Did you find a fix for this? I am experiencing this as well!

@Alyona 

@Sammy22 hi!

Not yet, but the issue is passed along to the technical support and I was assured that I will get futher information as soon as possible. So, when technical support teams comes back with a solution I'll share with you all the information

@Alyona I’ve also been experiencing this all day, any suggestions?

Hi @Sammy22, @MonicaR,

I'm sorry to hear you are now facing this issue too

Could you please check how the problematic boards are loading if you were to open them on the mobile device using a cellular network (either via the mobile app or in any browser)? In case the boards can be loaded there, please restart your router or modem and try opening the board on your PC again.

Please let me know how it goes!

I have the same issue and it is not resolving after many months! can only use it on my phone.
How am I suppose to work like that it is very disturbing and i see many people has the same issue…

If anyone has found a solution please let me know.

I have followed all instructions  and same as @Liya …

Please help

@Íñigo Muñoz Bilbao -

Make sure your browser is supported as per this article: https://help.miro.com/hc/en-us/articles/360017572814-Supported-browsers-browser-restrictions

You can also try disabling any/all browser extensions to make sure there isn’t a conflict with one of those

Finally, make sure that there isn’t a firewall or VPN-related port blocking issue on your side.

Kiron

Going through this now.. nothing anybody mentioned here helped. It works fine on my phone (using the exact same Internet connection), but it refuses to work on my main work Mac. Re-installed, restarted many times, updated Mac OS, cleaned the Miro cache, tried to run it in 4(!) different browsers, the Miro App for M1 macs, etc. Everything else on my Mac works fine, internet works like a charm, no VPN running, no firewall warnings, nothing. Already lost 3 hours of work. On average, Miro makes me waste 1 hour for every 4 hours worked due to technical BS. Am beyond angry, but have no choice but endure using it because my clients get conned into buying into the promise of fantastic collaboration and efficiency gains. It’s now a running gag amongst all the freelancers in my network. But here I am, again suffering through another trouble shooting session… Please fix this ongoing mess of a technical implementation.

On my iPad I can load the boards, but on my Windows computer, I get an endless loading screen, too.

Both devices use the same internet connection.

Yeah, it seems this happens randomly to everyone I know that uses Miro. The error messaging is non-existent, so we’re left guessing in regards to what’s going on. Today it’s working for me, without a clear reason why. It’s nothing I did, so probably just a service issue on Miro’s side.

I am having this issue right now on Chrome browser. Tried both Google and login/password auth. Getting permanent loading screen.

Any update on the issue or its work-around?

Update:

After updating Chrome to the newerst version the issue is gone.

I got the same issue with Firefox 131.0. I works on Chrome. It’s very frustrating. Clearing out cookies/local storage opens the website and the login page, but as soon as I login its stuck on the https://miro.com/app/dashboard/ with endless loading.

I still have this issue and therefore Miro is unusable to me.

Me too

I’ve got this problem too.  The progress bar along the top of the browser pane gets to about ½ way and then nothing more happens.  I’ve tried installing the desktop app, but it’s behaving the same.  This happened yesterday and a computer restart resolved it.  About to try that this time.

This has all been on my desktop.  My laptop has not had this problem at all.  Just installed the Android app and it had the same problem initially then seemed to right itself.

I see elsewhere this might have something to do with Pi Hole and split.io.  Is that possible?

Hi ​@Mark Begbie,

Thanks for jumping in!

I have your post converted into a support ticket so the team can investigate. One of our supports witll reach out to you soon!

Hi ​@Eca I've been having the same issue - unable to load any of my company's (on paid tier) Miro boards on my Chrome browser. I have deleted cache and histories, updated to most recent Chrome version and shut down / restarted laptop. None of that solved the problem. Please help. This has been happening to me for over a week. Thanks.

Hi ​@Benedict Wong,

Thanks for reporting this!

Since clearing your cache and updating Chrome didn’t work, here are a few more things you can try:

1. Open Miro in Incognito mode or a different browser like Firefox or Edge. If it works there, it might be a Chrome extension issue.

2. Temporarily disable all Chrome extensions by visiting chrome://extensions/. Refresh Miro and see if it loads.

3. Check with your IT team to ensure no VPN, firewall, or security software is blocking Miro.

Let me know if these steps does not help and I will connect you with supports.

Thanks ​@Eca I’ve tried all the steps you shared, but still no luck. Miro boards are in endless “loading” mode but never display anything. Please help connect me with Support. Thank you!

Benedict

Hi ​@Benedict Wong, thanks for following up!

Please share the steps you’ve taken to the support team including the logs for further investigation. I have your comment converted into a support ticket.