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Miro dashboard stopped loading. Got stuck at loading page.

  • August 26, 2024
  • 1 reply
  • 147 views
K

Hello lads

I have been experiencing for last days my boards not loading. I can see all my boards, but whenever I click to load any of them, the page got stuck and does not load it. It worked fie last week for couple of times.

Now I am using Edge browser and also, tried with incognito without any success.

I am using web browser version and, when I checked console under developer options I got the following error message:

Any help is much appreciated.

 

Thanks

Kleber

Best answer by Eca

Hi @Kleber Bueno 

 

Thanks for bringing this up! 

 

I recommend trying the following troubleshooting steps, which can often resolve loading problems:

  1. Sometimes, switching to another browser can help. If you haven't tried this yet, it's worth a shot.

  2. Since you’ve already tried this without success, you might want to ensure that you also clear your browser cache.

  3. If you're using a VPN, try toggling it off and on again. Sometimes, VPNs can interfere with loading.

  4. Ensure your network connection is stable and meets the minimum bandwidth requirement of 8 Mb/s. If possible, try connecting to a different network.

  5. If you're using Miro in a work environment, there might be firewalls or proxies affecting your connection. You might want to check with your IT department to ensure Miro is allowlisted or provide a bypass.

If none of these steps resolve the issue, I recommend submitting a support request and including your browser console logs to help the support team diagnose the problem more effectively. You can find more detailed instructions here.

 

I hope this helps, and please feel free to update us on how things go!

1 reply

Eca
Mironeer
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  • Eca
  • Mironeer
  • Answer
  • August 31, 2024

Hi @Kleber Bueno 

 

Thanks for bringing this up! 

 

I recommend trying the following troubleshooting steps, which can often resolve loading problems:

  1. Sometimes, switching to another browser can help. If you haven't tried this yet, it's worth a shot.

  2. Since you’ve already tried this without success, you might want to ensure that you also clear your browser cache.

  3. If you're using a VPN, try toggling it off and on again. Sometimes, VPNs can interfere with loading.

  4. Ensure your network connection is stable and meets the minimum bandwidth requirement of 8 Mb/s. If possible, try connecting to a different network.

  5. If you're using Miro in a work environment, there might be firewalls or proxies affecting your connection. You might want to check with your IT department to ensure Miro is allowlisted or provide a bypass.

If none of these steps resolve the issue, I recommend submitting a support request and including your browser console logs to help the support team diagnose the problem more effectively. You can find more detailed instructions here.

 

I hope this helps, and please feel free to update us on how things go!

Eca :)
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