I have multiple members of my team showing as active/no problems on my end, but on their end, they are deactivated and to contact me for recovery access. I do NOT have the “block deactivated accounts” setting toggled. What else am I missing so they can log back in and access their boards? We are not on an enterprise plan and have up to date billing info, etc.
Hi
Since you mentioned you're not on an Enterprise plan, it's possible that those members may actually be part of a separate Enterprise team (even unknowingly) or were added as guests to a board under an Enterprise plan, which can sometimes trigger restrictions depending on the Enterprise team's security settings.
If your team members are seeing a message saying they’ve been deactivated and to contact you for recovery, but you don't see them as deactivated on your end, the best next step is to have them reach out directly to Miro Support so they can look into their individual account status.
Let me know if you need help!
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