Skip to main content
Answered

Licencing Starter Plan

  • November 10, 2025
  • 1 reply
  • 19 views
P

Hi all,

we have created an account for our StartUp and bought 3 licences. 
Additionally we invited a person outside of our team, that already has a complete license for Miro. 

Unfortunatley Miro is also calling an extra invoice now for the one person from external. 

In the end i just want to pay for the three of us, that are in our company. 

Can somebody help me about this? 

Best regards,

Philipp

Best answer by Robert Johnson

​@Philipp Schiestl If you are using the Starter or Business Plan and want to collaborate on your board with someone who is not a licensed team member, you will need to use the Visitors feature for the Starter Plan, or the Visitors OR Guests feature in the Business Plan — more on this features here:

https://help.miro.com/hc/en-us/articles/7045408248594-Visitors-guests-and-members

Billing Help

Since you are a paid subscriber, you can open a Miro support ticket by following these instructions:

  • Note: For Billing related questions, after you have selected Contact support from the Learning Center, select Billing & Subscription → Billing & Payments / Other.

https://help.miro.com/hc/en-us/articles/360020185799-How-to-contact-Miro-Support#h_01F010RXA0E1S9C0WFQYX75R6C

1 reply

Robert Johnson
Forum|alt.badge.img+13
  • Robert Johnson
  • Volunteer Community Moderator
  • Answer
  • November 11, 2025

​@Philipp Schiestl If you are using the Starter or Business Plan and want to collaborate on your board with someone who is not a licensed team member, you will need to use the Visitors feature for the Starter Plan, or the Visitors OR Guests feature in the Business Plan — more on this features here:

https://help.miro.com/hc/en-us/articles/7045408248594-Visitors-guests-and-members

Billing Help

Since you are a paid subscriber, you can open a Miro support ticket by following these instructions:

  • Note: For Billing related questions, after you have selected Contact support from the Learning Center, select Billing & Subscription → Billing & Payments / Other.

https://help.miro.com/hc/en-us/articles/360020185799-How-to-contact-Miro-Support#h_01F010RXA0E1S9C0WFQYX75R6C

Volunteer Community Moderator | Visual Thinker | Frame many items at once using MultiFrame.ca
Terms & ConditionsAccessibility statement