[KNOWN BUG] greyed out board on app

So I’m having the same issue with the grayed out boards. But here is a super weird solution I’ve found. Not sure if this will work for others as it is so odd.

If I double-click a board to open it - it opens grayed out

If I single-click a board to open it - no problem.

That simple. But weird.

I’ve been having a recurring issue with the Mac app for Miro. About 50% of the time when I open up one fo my boards, the board loads with a weird semi-transparent gray overlay that won’t go away until I close and reopen the board (and sometime still persists after that).

Example of the gray overlay It gets stuck on:

And how a normally loaded board looks:

This is becoming incredibly frustrating as it really slows down my ability to work within Miro. Can anyone help me sort out why this is happening? I’ve tried resetting the app multiple times but it never solves the issue.

Glitches do happen - glad to hear it’s working again!

For future desktop app troubleshooting, if you did not already know, you can quickly reset the app data to simulate a reinstall.

4th Oct - suddenly happened for me.  Using Windows 11 and the app.  When I opened the app this morning, one board was grey, another that was already open was fine! Then for a while all boards I opened were grey.  Suddenly all are normal again…!?!
Seems like it’s still buggy?

screenshot of part of greyed out board

On Sept 7 this is still happening. I closed and opened the document and then it was fine. This is on the Mac Desktop App. 

I’m experiencing the same problem since updating the desktop app for windows to the latest suggested version.

I am having this problem on a single, active board in one team. It is annoying and a real challenge. It’s medical research and has quite a lot on it. 

Please fix.

(Mac, Miro App)

Just had this issue again today on Windows 10 Miro app.

Well, I guess there’s not much more to do for me than to add a +1 to this issue. Happens to me on the native macOS application with the version 0.7.22. Not an issue if I access the board through the browser. I did reset the application data, but this didn’t resolve the issue. Thanks for looking into this soon!

Wished it helped to close the board and restart the app, but no success. All boards except one - two of my boards have the issue. Extremely annoying. Using Miro on Mac and keep OS and Miro up-to-date. 

I have updated to the latest version. All my boards are half greyed out as others have described.

Reset app data.

Is there a workaround @Alyona ?

 

Hi @ireneyadao, @Joshua Kaufman, @Alex Maslin,

Thanks for your reports!

After further investigation, we found a bug on our end that is causing this issue. The team is already aware and working on the fix. I'll be sure to update everyone in this thread once the fix is released. Please bear with us! 

I’m getting something similar now - first noticed this in the Windows app yesterday (on Boards that previously worked fine, and whose settings should not have changed).

In the Windows app, all the functionality is enabled but the board (and all navigation elements/features) have like a 40% transparency grey overlay over them. I cannot see that there’s a Miro object (e.g. Frame) overlaying everything - and besides, the left hand nav etc. (UI elements floating over the board) are greyed out as well.

The same boards appear normal in browser (Firefox) - no overlay, as expected.

mac os 12.5 macbook

well i was able to access the board through the browser and changed some things and then when i went back to the app i was accessible again

by “greyed out” i mean the whole screen was as if a grey layer was over it and everything frozen

maybe a glitch? next time it happens I’ll try reloading the app

thanks

Having the same issue. Any updates on this?

This worked for me too, thanks!

This also works for me! I’m happy to know this but also disappointed that Miro couldn’t fix it or point it out sooner.

This absolutely works for me….at least so far.  If double-click any board it opens gray.  Single-click it looks just fine

This is still happening on latest Miro app for MacOS.

Had this issue on Mac M1 Ventura 13.0.1 (22A400), I tried resetting and reinstalling, neither worked.

What worked: Disabling hardware acceleration in the Help menu.

I stuck this bug for 3 months. I uninstall miro app and use web versions until met this solution. Thank you very much.

Workaround

• Close the window for the canvas
• Then close and relaunch the app.

For the Miro developers
In case it helps the dev team. Also occurs to me on a specific canvases in the MacOS/Intell app. 

The canvas has:

• PNG, PDFs, JPG
• Nested frames
• › 5000 objects (Guessed, not measured)
• › 5 Collaborators
• Is a workplace, constantly being updated.

Seems to occur (intuitive, not measured) more often when:

• MacOS has alot of network traffic, such as just starting up, or simultaneously launching conferencing + board + email + calendar at same time.
• Switching between different accounts (Consultant ‹ › Enterprise).
• Wildcard: Firewall blocking trackers.

This has been happening to me recently, on 2 different Mac computers (one M1, one Intel) running Ventura. I have reset application data but that didn’t help. Happening for all of my boards. VERY annoying.

Turns out the “single click to open” mechanism is a great workaround. But most of us double-click. Please fix this.

@Charley B Murphy - Can you share screenshots of what you mean by "greyed out"? E.g., is this from the dashboard and the board is not selectable to open?

A few other questions:

- Which app? Mobile, tablet, or desktop?

- Which OS? Windows, Mac, iOS, or Android?

- Have you tried reinstalling the app?

I've been experiencing the same problem for two days . Miro app on tablet ( android ) stopped working today at all. Either it takes ages to load or nothing happens and just the grey screen. Opera browser also has troubles with Miro work,  first everything is ok, however in some time the page says " there is an error and bla bla". Have already reset the app, but didn't help