I have a free account (3 boards) on the browser all are active on the app one is inexplicably “greyed out”
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Userlevel 2
So I’m having the same issue with the grayed out boards. But here is a super weird solution I’ve found. Not sure if this will work for others as it is so odd.
If I double-click a board to open it - it opens grayed out
If I single-click a board to open it - no problem.
That simple. But weird.
I’ve been having a recurring issue with the Mac app for Miro. About 50% of the time when I open up one fo my boards, the board loads with a weird semi-transparent gray overlay that won’t go away until I close and reopen the board (and sometime still persists after that).
Example of the gray overlay It gets stuck on:
And how a normally loaded board looks:
This is becoming incredibly frustrating as it really slows down my ability to work within Miro. Can anyone help me sort out why this is happening? I’ve tried resetting the app multiple times but it never solves the issue.
On Sept 7 this is still happening. I closed and opened the document and then it was fine. This is on the Mac Desktop App.
Userlevel 1
4th Oct - suddenly happened for me. Using Windows 11 and the app. When I opened the app this morning, one board was grey, another that was already open was fine! Then for a while all boards I opened were grey. Suddenly all are normal again…!?!
Seems like it’s still buggy?
screenshot of part of greyed out board
Userlevel 7
+11
Glitches do happen - glad to hear it’s working again!
For future desktop app troubleshooting, if you did not already know, you can quickly reset the app data to simulate a reinstall.
Just had this issue again today on Windows 10 Miro app.
Userlevel 5
+1
Hi
Thanks for your reports!
After further investigation, we found a bug on our end that is causing this issue. The team is already aware and working on the fix. I'll be sure to update everyone in this thread once the fix is released. Please bear with us!
I am having this problem on a single, active board in one team. It is annoying and a real challenge. It’s medical research and has quite a lot on it.
Please fix.
(Mac, Miro App)
I’m experiencing the same problem since updating the desktop app for windows to the latest suggested version.
I have updated to the latest version. All my boards are half greyed out as others have described.
Reset app data.
Is there a workaround
Wished it helped to close the board and restart the app, but no success. All boards except one - two of my boards have the issue. Extremely annoying. Using Miro on Mac and keep OS and Miro up-to-date.
I’m getting something similar now - first noticed this in the Windows app yesterday (on Boards that previously worked fine, and whose settings should not have changed).
In the Windows app, all the functionality is enabled but the board (and all navigation elements/features) have like a 40% transparency grey overlay over them. I cannot see that there’s a Miro object (e.g. Frame) overlaying everything - and besides, the left hand nav etc. (UI elements floating over the board) are greyed out as well.
The same boards appear normal in browser (Firefox) - no overlay, as expected.
Userlevel 1
mac os 12.5 macbook
well i was able to access the board through the browser and changed some things and then when i went back to the app i was accessible again
by “greyed out” i mean the whole screen was as if a grey layer was over it and everything frozen
maybe a glitch? next time it happens I’ll try reloading the app
thanks
Well, I guess there’s not much more to do for me than to add a +1 to this issue. Happens to me on the native macOS application with the version 0.7.22. Not an issue if I access the board through the browser. I did reset the application data, but this didn’t resolve the issue. Thanks for looking into this soon!
Same thing here. Has been happening on my Windows App (0.7.22 64-bit) for a while now. I have reset the app data, cleared the cache files and uninstall/reinstalled with limited success. Sometimes it decides to work (like right now) and other times (when i need it for a presentation) it is grayed out.
This is extremely frustrating.
Userlevel 5
+1
@Aloyna i’m having the same issue and I’ve reset the app.
Having the same issue. Any updates on this?
Hey,
Any news on this?
Same issue on Windows with latest app installed.
It works fine only is full screen mode.
I’ve noticed that running app in administrator mode on Windows seem to fix it.
Haven’t tested long enough to guarantee it works everytime though.
So I’m having the same issue with the grayed out boards. But here is a super weird solution I’ve found. Not sure if this will work for others as it is so odd.
If I double-click a board to open it - it opens grayed out
If I single-click a board to open it - no problem.
That simple. But weird.
I stuck this bug for 3 months. I uninstall miro app and use web versions until met this solution. Thank you very much.
This has been happening to me recently, on 2 different Mac computers (one M1, one Intel) running Ventura. I have reset application data but that didn’t help. Happening for all of my boards. VERY annoying.
Turns out the “single click to open” mechanism is a great workaround. But most of us double-click. Please fix this.
I've been experiencing the same problem for two days . Miro app on tablet ( android ) stopped working today at all. Either it takes ages to load or nothing happens and just the grey screen. Opera browser also has troubles with Miro work, first everything is ok, however in some time the page says " there is an error and bla bla". Have already reset the app, but didn't help
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