[KNOWN BUG] Apple iPad Pro - Pencil

  • 24 November 2022
  • 39 replies
  • 1949 views

Userlevel 1

I am testing this app for the business. on a new iPad Pro using the Miro app from the Apple store.  When I select the pen icon from the tool bar and then start to write or draw and object the moment my pen is no longer in contact with the screen what I have drawn disappears.  I can create a object or a text box and write in them, but on the “open” area of the whiteboard nothing.  I have installed the MS white board and there is no issue with the pen in that application. Seems like I am missing a setting. Can someone give me a hand?

Arin 1 year ago

Hi @Rob DeMars!​
Thank you for getting in touch! We fully understand the impact that this issue might have on Miro users. We are truly sorry for any inconvenience this might have caused. 

Our developers have recently released a pack of improvements for Apple Pen performance, so hopefully, this will help with some of our users with issues related to the Apple Pen. We have been receiving confirmations from other customers who reported similar difficulties that things have been smooth for them. However,  the release was not specifically for new iPad Pro users but we assume this might help with most cases.

To that end, please ensure that you're using the latest version of the app and let us know if there’s been any sort of improvements. 

Thanks again for your patience!

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39 replies

Also experiencing this - it’s very frustrating as I solely use the ipad when working away from home. 


Today it got even worse... All week when there was a problem, I rebooted the application, the pencil worked correctly. Today he does not draw at all, he immediately deletes your drawing.

Userlevel 1

Same issue on new iPad Pro.

Hi,

I have the same issue with my new iPad Pro. Please fix this issue, it will be very appreciated.

Thank you! 

Same issue on my ipad pro.

Was going to purchase licenses for my team but ill hold off on it until it’s fixed.

Userlevel 1

I am also unable to purchase this software until this challenge is resolved

Userlevel 1

Same issue. Please fix it

Same issue. Can we get any update on whether or not this is being researched? I too was going to buy licenses for my team, but can’t until this is fixed.

Whenever I draw with the Apple Pencil, the line from the pencil disappears. What am i doing wrong?

Userlevel 1

Stopped again

Hi @Scott McCallum 
I’d be happy to help here!


I’m afraid currently some users on the new iPad Pro (M2) are facing similar issues when using the digital pencil for drawing. Updating the tablet app helped with resolving the issue in some cases however this might not be helpful for all users. 
Our team is already aware of this and they are currently investigating the issue. 

Hopefully, this won't take too long, so please bear with us! I will keep you updated on our progress.

Hi,

I downloaded the Miro App yesterday with my new iPad Pro and the pencil doesn’t work. 

This will become a problem very soon.    

Thanks, 

Same issue still happening for me

Same bug for my M2 iPad Pro. Writing/drawing does not work at all in any cases, and when I switch to the “connection line” tool, Pencil becomes very sensitive, the screen senses the pencil even before pencil touches the screen. So I can use pencil to put connection lines between two objects without in contact with the screen, like using a magic wand.

Same issue.  New iPad Pro with Apple Pencil.  Weirdly, it just started not working like 3 days ago.  It was working fine for like 2 weeks.  So frustrating given the world has moved remote and this is our collaboration software!  

Still broken for me. Would be very cool to get this fixed.

Userlevel 1

@Arin Thanks for the update Arin.  This has turned into a challenge for our corporate users as well as we’ve begun rolling out new iPad (we have over 100 Miro users).  Are we taking days or weeks for a fix?

Any news? The pencil is still not working here. Super frustrating!!
 

1 month on and still an issue 😔 Are there any updates?

Hi. I’m in the same position as many other people. Just bought an iPad pro with pencil. Miro seems great but with the pencil not working on the app it’s really frustrating.

Userlevel 1

Now Apple Pencil is working...

@Arin any update on this? It would help to understand some general timelines on an issue this big. It makes the app almost unusable on the new ipad pro… 

Trying to have some patience, but without any communication I’m losing hope that it will be resolved anytime soon. Holding out a bit longer before making a decision to move my team. 

Issue persists - what is the outlook… it is extremely frustrating!

Hi @Arin , 

Is there any progress regarding this issue? 

Seems i’m still unable to draw. 

Thank you

I’m also having issues on my M2 iPad Pro. The drawing itself seems to be Ok, but palm rejection isn’t. I find that when the palm is resting on the screen I keep getting dots drawn without the pencil being pressed.

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