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Hello, 

I use the in-app version of Miro to collaborate in Zoom almost every day. Yesterday, I started a meeting as normal, opened the app, selected the board & start view and then got this error page “sorry this browser is not supported.”

I have updated zoom & miro, restarted & updated my computer and still the error persists. The zoom version of miro loads my account and my boards, but I get the same error page every time I try to open a board. It was working fine on Wednesday.

Does anyone know what the problem is or how or when it might be fixed?

Regular screen sharing & pasting board links in the chat is a good enough work around for now but I do miss the collaborate function & the in-app user experience was better for my workshop participants.

 

Exactly the same ! 

Same!! 

Hi ​@Theresa Logan  ​@Tatiana Dyadyusha and ​@Grégory Bonnet,

 

Thanks for sharing the issue you’re facing. I checked with the support team, and it appears that a similar issue was reported recently. Here’s what they recommended to troubleshoot:

 

Step 1: Uninstall the Miro app in both Zoom and Miro

  1. Uninstall in Zoom

    • Log in to your Zoom account and go to Solutions > Zoom App Marketplace.
    • Click Manage > Installed Apps or search for the Miro app.
    • Select Uninstall.

  2. Uninstall in Miro

    • Log in to Miro and navigate to Team settings > Apps & Integrations.
    • Search for the Miro app for Zoom.
    • Choose to uninstall the app either for yourself or for the entire team.

 

Step 2: Reinstall the Miro app

  • Reinstall the app from either the Zoom Marketplace or the Miro Marketplace.
  • Make sure you are logged into Zoom with the same email address you use for Miro when integrating the app in Team Settings.

 

Step 3: Check your Zoom desktop version

  • Ensure that you are using Zoom desktop version 5.7.3 or higher. You can update your Zoom version here.

Once you’ve completed these steps, try opening your Miro boards in Zoom again. Let me know how it goes or if there’s anything else I can assist with!

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