Skip to main content

Ask The Community

Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 7,830 Topics
  • 26,299 Replies
7830 Topics
D
DmytroNew Here
asked in Ask The Community
standalone server distribution

Is there an option to obtain a server distribution kit for installation on an internal corporate network?

1081
Kiron Bondale
3 years ago
E
ElisavetaNew Here
asked in Ask The Community
Как быстро добавить новый блок?

Добрый день!В процессе проработки любого типа MindMap требуется добавлять блоки. Иногда один-два, а иногда несколько. Я может не понимаю функционала, но не нашла нигде кнопочку “Добавить блок”. На примере: как добавить промежуточное звено здесь в ряду синих, без копипасты и нудного перетаскивания имеющихся? 

3931
Robert Johnson
3 years ago
B
Brian MullenBeginner
asked in Ask The Community
Joining a team is broken?

Our company is trying to use Miro.  We have a paid account, and sent invites to the users.  When I click to accept my invite, it has me create a login, then gives me my own empty team with no connection at all to the one that invited me.How is this supposed to work?  Why doesn’t the INVITE take me to the TEAM THAT INVITED ME?

3984
B
3 years ago
L
Leo ZuiddamBeginner
posted in Ask The Community
Edit Tables by Guests

I have a team plan. Everybody with the link can edit.However, people can not edit the tables. After logging in they can.I was not expecting this. They can do other actions on the board, like adding sticky notes etc.

984
L
3 years ago
M
Monica D.T. RysavyNew Here
posted in Ask The Community
Crowdsourcing Live Note Taking with Miro?

Hello, I’m considering the use case of having students take notes with Miro during a live class over Zoom. I’m very new to Miro but am working my way through the KB and the getting started course. Two sticking points that I wanted to determine before I dive too deeply here as there’s a short turnaround time for me to determine if this will work. Sticky Note Generation: If there are boards with prompts, and the goal is to have students add their comments with stickies, how do students access the stickies? I’ve seen examples of locked boards with stickies in piles off to the side, but I’m wondering, what happens when the stickies run out? Are more created automatically or do students have to do this in some fashion? Related question: Is there a better way to do this than with using the Sticky Notes? Sharing: When sharing with students - my use case will have potentially hundreds at a time. What permissions level is necessary to know who left the sticky - i.e. who wrote what? If a guest l

791
Kiron Bondale
3 years ago
R
Reid AlmåsBeginner
asked in Ask The Community
Approval Required

I have a full license user that get the error message: He get the same message when he tries to logoin using the WEB app. Anyone have a solution?

842
R
3 years ago
M
MorphBeginner
posted in Ask The Community
Can't export a couple of frames

Just finished a facilitation session using Miro.  Trying to export some of the frames as images to share with participants.  Most of them have downloaded fine.  Two won’t.  Get this error: Can still download the others fine, but not these 2 - no matter where I start from or what type of file I try to export to.  (If try for Vector PDF export, it just hangs up).They both had an ampersand in the title (and were the only two that did) - so I began to wonder if that was the issue (though seemed a bit weird).  I renamed them, but still having same problem.  I’ll just do some screen shots for now, but a bit of a weird bug!  Anyone have a solution?

483
Robert Johnson
3 years ago
А
Артем РодинNew Here
asked in Ask The Community
How to change the language from english to russian?

How to change the language from english to russian?

23632
Robert Johnson
3 years ago
B
Betheney WillsNew Here
asked in Ask The Community
Orientation of text

Hi Community,I would like to put in text boxes on Miro where the orientation of the text is not left to right but from up to down in a vertical style. The reason for this is I want to group some boxes together and to do so having vertical text takes up a lot less room. Hopefully you understand what I mean and can advice me on how to do this in Miro. Looking forward to responses,Best, Beth 

32372
Robert Johnson
3 years ago
R
Ryan SmithNew Here
asked in Ask The Community
Using stylus to write instead moves board around

Hi,Very new to Miro.The only feature I am expecting to need to use is writing on the board using a stylus and the pen mode, however when I try this, sometimes it writes and other times it moves the board around. This has happened on multiple different devices, although the stylus isn’t great so that may be relevant.Does anyone know a way to stop the board from moving around when trying to write?Thanks for your time.

9808
Kiron Bondale
3 years ago
N
Natacha PoggioNew Here
asked in Ask The Community
Displaying PDFs in Miro

I have added a multi-page PDF into Miro for examples of designs.Whenever I log in back to the board, the sample always reverts back to the first page, instead of keeping the selected page. (i.e.; I want to show page 3, and it always goes back to page 1).Is there a way to fix the page displayed for good? (without having to import only that one page)

9832
N
3 years ago
S
Sajan MathewBeginner
asked in Ask The Community
Usability of maps on miro without much of zoom in and out

Hello all,  I use Miro to create complex journey maps and service blueprint. One challenge I frequently face is that as maps go complex, their usability goes down. Any advice on how to find the best zoom level with maximum field of view.  Thanks !

851
Robert Johnson
3 years ago
T
TrainesNew Here
asked in Ask The Community
All sticky notes are blank - activity shows everything happened in 2 separate minutes!

I created a board using the “business canvas” template and shared it with a colleague. I went to reference it this weekend and all of the content is gone, just the sticky notes are there, just off of their marks as if the board was dragged a bit, which isn’t a big deal but the content is. I checked the Activities and it is even more strange - 11 sticky notes were made, all within the same minute. 8 hours later, 9 shapes were edited (there are 9 shapes in the template) and 9 shape texts were edited and the 10th text edit of the design credit, again, all within a single minute. Any explanation? I assume I lost everything after reading the recommendations to do a “Backup” but if there is something I’m missing and can find that data, would be helpful. It seems this was non-human activity to all happen in two separate minutes with no other activity recorded at all. 

1502
T
3 years ago
D
Denise DziwakBeginner
posted in Ask The Community
HELP! I stopped seeing the vertical bar on the left and the bar on the bottom

Could you please help - I just cannot see the whole menu bar vertical nor the bar on the bottom and I have a team building session in 30 minutes! SOLVED IT WITH VIEW - ACTUAL SIZE in Google Chrome!  

322
D
3 years ago
W
Wayne PrinslooNew Here
posted in Ask The Community
Pasting Images (PNG) with Transparent Areas

When pasting Images (PNG) into a dashboard with Transparent areas, they sometimes show up correctly and sometimes not.Sometimes the transparent color is most often replaced with Black and sometimes white, and on occasion a smudge of the rest of the colors.  This happens when using on-line as well as the Desktop App.I am proficient in both Photoshop and GIMP.  I have tried both tools to confirm 100% that those specific areas are in fact transparent.  Then exported the image to PNG with a variety of options to try and get the transparency into the miro dashboard.  Nothing seems to work reliably.Sometimes I change nothing, I simply try again a couple of minutes later, then, like magic, the transparent areas are showing correctly.Not sure if a bug or what is going on - is there anybody that can shed some light on this? I appreciate any advice or help you can offer.

56614
B
3 years ago
N
N KNew Here
posted in Ask The Community
Нужно ли платить за Trial период?

К сожалению я сталкивался с сервисами которые предоставляли пробный период, позже выставляя счёт за услуги сайта. И вот мне понравился функционал этого ПО, но некоторые я могу использовать толь с пробным периодом в 14 дней. Мои коллеги и я интересуемся, нужно ли оплачивать эти 14 дней работы?Могу ли я отключить этот период без затрат средств к примеру через 3-4 дня работы? Краткосрочный проект сохранён на данной платформе, не хотелось бы его терять без возможности возврата.

2071
Robert Johnson
3 years ago
A
Alexander VinogradovBeginner
posted in Ask The Community
Can not paste instagram links in any form besides plain text

When i try to paste instagram link (for example https://www.instagram.com/p/B4M6MM2AHx7/ ) I have just a line of text as the result instead of rendered web page preview. When I try to use your “web Page Capture” feature it gives me an error but clearly link is correctHow can I pase Instagram links so I could preview vids/images in miro?

7345
Robert Johnson
3 years ago
P
pazNew Here
asked in Ask The Community
VAT ID on invoice

I missed writting VAT ID before paying, but I need my invoice to have VAT ID, please how can I solve this?

4383
Robert Johnson
3 years ago
H
Hannes SeitzNew Here
posted in Ask The Community
How not to change objects

Hello,I would like to implement an action oriented game for a training.In the exercise there are predefined objects that should be merged to form an overall picture,but the size of the objects should not be changeable.Is it possible to fix the object changeability, but moving and rotating the objects is still possible?I am glad about a feedback.ThanksHannes 

371
Kiron Bondale
3 years ago
J
Jure PNew Here
asked in Ask The Community
Download ppts

Hi everyone, I posted a PPT file on my Miroboard. My students are not able to download it, they can view it, but not download it. They got a message something like "You can not download this, the owner of the board has to change it". Can you please tell me what to do? Thank you!

843
J
3 years ago
J
JK BlackwellBeginner
asked in Ask The Community
Quick Select All to Move

If it’s possible to quickly select all objects and move? Like in PowerPoint, you can drag your mouse from top left to right to quickly select all the objects.

64496
Robert Johnson
3 years ago
A
Anuradha NandaNew Here
posted in Ask The Community
Miro is always hanging. Why?

Pls Answer

1481
Kiron Bondale
3 years ago
A
Anna KrutilinaNew Here
posted in Ask The Community
Unable to export the board with all the elements

Hello,I use the paid version of Miro. One of its possibilities is to export boards in high quality. But I’ve recently encountered the following problem: the export is successful, but not all the elements are present on the board. I’ve tried to do this from different laptops and browsers, changed fonts, etc. But nothing helps. There’s a lot of information missing on the stickers and other texts.  Does anyone know how to solve this problem?Thanks. 

2382
Robert Johnson
3 years ago
R
RooBeginner
asked in Ask The Community
Can't group previously ungrouped items

I had two items that were grouped; I ungrouped them to make some changes, then wanted to regroup back, but found I couldn’t - the group option just isn’t there. Then the same happened with another group, again with items that were previously in a group. Is this a feature or a bug, or am I doing something wrong? It seems I’m otherwise able to group anything I want, just not items that were previously ungrouped (at least that’s what I think is causing the problem, could be wrong of course!)Cheers,Roo

13188
Robert Johnson
3 years ago
이
이미진New Here
posted in Ask The Community
How can i cancel the payment

i already paid yearly renewal for 4seats. I did not want to add 2seats. I have used 4seats, not 6seats. How can i  cancel or delete “Apr 16.2021”issue date? 

911
Kiron Bondale
3 years ago
Terms & Conditions