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Ask the Community

Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 8,635 Topics
  • 28,987 Replies
8601 Topics
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giacomo butteNew Here
asked in Ask the Community
How to delete/leave boards in free account?

Hi everyone,I have a free account with a max 3 boards and would need to delete/leave some.When doing right-click on the board the DELETE or LEAVE option (as suggested in other posts) do not appear.Do you know any other solution?Thank you!

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オカモトタクNew Here
posted in Ask the Community
[RESOLVED] Japanese typing - first letter isn’t recognized

When I type Japanese in english keyboard, first letter isn’t recognized so I type wrong a lot. (eg, kおんにちは not こんにちは) It didn’t happen but when I update this week (mid-November 2020), it happened.

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Jorge CifuentesNew Here
asked in Ask the Community
Como dejar una carta seleccionable, e impedir que la borren

Necesito dejar las cartas disponibles para que las puedan mover, editar, pero NO BORRAR o Eliminar, como lo puedo hacer?, garcias!

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Robert Johnson
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Maria RumynskayaBeginner
asked in Ask the Community
Can't embed some liveworksheets

Hello there!Sometimes embedding works, sometimes not. URL error displayed.Is this the issue of outside sites?Thank you in advance!

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Robert Johnson
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Alex253534New Here
asked in Ask the Community
Tutorial seems to be in the way

I just started with miro, and there seems to be a tutorial, and it won’t vanish. A blok box at the button says ”Left click and drag to move” , and even when I do so it won’t go away. Also, most items are geryed out. WHat is going on?

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Timo MunichNew Here
posted in Ask the Community
Images break when exporting to PDF

Hi there, I found this thread, which is closed for commenting now, but I am having this exact problem. https://community.miro.com/ask-the-community-45/resolved-images-break-when-exporting-to-pdf-443I’m on Mac using the app on a Team Plan. I exported three frames on Friday. Two of them had broken pictures, one did not. I tried it again today (Monday) with the broken frames having changed nothing in the frames and now more of the images are broken. I tried it through the browser version and fewer of the images were broken, but still enough broken images to be a real problem. My clients need these PDFs, please help!!!!

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Kiron Bondale
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Christoph A.New Here
posted in Ask the Community
Payment issues for large Organizations

Hey Community, to give some background first:We are part of a larger organizations and hence are bound by certain regularities. We are using SAP for all the processess from ordering to paying and in that are very much comparable to the 95% Fortune 500 companies that are supposedly using Miro.That being said, we do have multiple issues with the “Self Service Invoices” solution currently offered by Miro and here are some improvements that we would need and issues we are facing.We need to have an offer before we can create an order. (Currently that offer is only on the screen, but no actual document) (Ideal process for us: Have an offer on the screen that we can “print” as PDF and attach to our internal order.) We need a purchase order reference on the invoice - currently I can not enter that as part of the self service process (Enable me to add my PO number on the invoice during the invoice creation process) We can not accept a new bank account information with every single invoice. It a

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ClubbyNew Here
asked in Ask the Community
Local User Account Password Security

Hello all,I am in the process of implementing the Miro product for our org and I have been trying to track down information on local account security for those who can’t use SSO to authenticate.I am interested in if there is any configurable or default settings for password complexity and/or the ability to expire passwords based on age and force the user to change them.I have checked all the FAQ etc and can’t find anything on this topic.

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Robert Johnson
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Frances QuinnNew Here
asked in Ask the Community
Kick out past admin user and reassign licence

I’ve just joined a team who uses Miro. I need to be the admin of these boards so that I can manage the board, however the administrator user has left the business. He was the only admin.As I’m not a licensed user (because I can’t transfer the licence) I can’t even contact the support team.Does anyone know how I can solve this please?  An incredibly frustrating customer experience.

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Robert Johnson
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MaclavNew Here
asked in Ask the Community
Endless reloading of the board

I have a free account. There are 3 active boards in it. If I log in from an iPad, two boards are available and editable. 3 the board is constantly reloading. Access from the application on android, mac, Windows works. What is the reason?

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Robert Johnson
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gaida cyrineNew Here
posted in Ask the Community
MIRO community

Hello ,I am Sirine Gaida I am It student in the field of mobile and app development. I am keen on designing and still new in this topic I want to get the chance to ameliorate my thinking and skills by participating  in these workshops to ameliorate my skills by sharing ideas and communication with skilled people trying my best to ask about the needed tools about my issue in certain thing  .Not sure how to use this online community?still learning about the platform ? 

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Kiron Bondale
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WMKNew Here
posted in Ask the Community
Running multiple boards with an Education Plan

We are running an undergrad teaching workshop with 650 students with groups of 80 students working on a Miro board. Last year we set this up using 8 different Miro accounts. It worked fine but was a bit of an administrative nightmare.  Has anyone had experience running multiple boards in parallel from one Miro account? 

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Robert Johnson
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Zuza SzokNew Here
posted in Ask the Community
Problem with viewing the dashboard

Hello,I have created a board and we used it succesfully with client and coworkers.The problem appeared then the client forwarded the board link with her coworker. After she clicks it she sees what’s attached (a table with texts and links from the dashboard). She can’t see the board with the graphics. How can we fix this? We all use free Miro.Please help! 

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Robert Johnson
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Maria GabrielaNew Here
asked in Ask the Community
Why don´t I have a left toolbar?

I joined for the first time to a shared whiteboard. Many other had edited, but for some reason I can not. I don´t have the left toolbar, not even the pointer/curson, nor the option to add sticky notes or to use the pen… anything. All I have is the little hand and the change to add comments. Why? How can I solve that?Thank you!

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Robert Johnson
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Caroline MooreBeginner
posted in Ask the Community
[RESOLVED] Voting results missing

Hi, I did a voting session at one of my last meetings.  I saved the results however I can’t locate them.  Does anyone know where they might be stored in the platform?  I also had several test voting sessions that also had been saved but those seem to have disappeared as well.  Hoping someone has run into this before.  Thanks, Caroline

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Denise KreigerBeginner
posted in Ask the Community
Miro Boards - Accessibility

For a Miro Free plan: I’ve read some of the Miro articles on “accessibility” but I have these questions:If one of the team members is visually impaired, can he/she access the team member's (owner) board (under the Free plan) and both "View and Edit" the board using a screen reader? As a ‘guest editor’ or as a regular team member? If not able to use a mouse or trackpad, how would a visually-impaired person add to/edit the Miro board (Free plan)?  Thank you!

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Maria AragonNew Here
asked in Ask the Community
Migrating projects to different accounts

Dear fellow Mironeers, we are an educational institution and have been working intensively with Miro since the pandemic. Since we have accumulated a number of accounts and projects, we are in the process of restructuring. We have the following question: is there a possibility to transfer complete accounts or projects to another account? Or must each board be moved individually? Thank you very much for your help,Maria Aragon BartschMedia- & Knowledge Manager, HPI School of Design Thinking 

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Kiron Bondale
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Mandeep VirdiBeginner
asked in Ask the Community
Exporting to a file (e.g. PDF)

Does anyone know how to export a Miro board to a different file type (e.g. PDF)?  I don’t have the export function next to my Miro board name at the top left and I believe this may be the export function.  I don’t know how to enable this function.  Any help would be really appreciated. 

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Mandeep VirdiBeginner
asked in Ask the Community
Printing from Miro

I don’t seem to have the Print function showing on my board.  How do I enable this? 

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Nikolas.MaucyBeginner
asked in Ask the Community
colormanagement / colorprofile tags in images

Dear Community.  I have questions about colour accuracy within the miro app: Does the miro app supply colourmanagement for images? Here my test: Two identical images showing red, green and blue. each colour at the max of 255. Both saved as JPGs, only difference, the colour tag. One “AdobeRGB(1998)”, the other “sRGB”. When compared in two windows on one screen within Photoshop, you should see: (R/255. G/0. B/0) Red sRGB is darker than AdobeRGB(1998)(R/0. G/255. B/0) Green sRGB is paler than AdobeRGB(1998) (R/0. G/0. B/255) Blue sRGB is almost the same to AdobeRGB(1998).  Unfortunately, when displayed in miro, the colours all appear the same. Maybe I got something wrong, if not:  Dear miro.sooii group produces (virtual/CGI) images and we discuss their development and post production via miro. Due to the subject, colours are important. Will there be colourmanagement in miro? Thankful for any hint.  With regards, Niko @sooii.de image editor

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Nick_Miro
Mironeer
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Denise KreigerBeginner
posted in Ask the Community
Free Plan Questions

Can a person create a Miro account under a Free plan, and then create/start a board (as the owner) and invite 4 other team members to both "View and Edit" the board(s) (up to 3), as long as each of the 4 team members have a Miro account? (i.e., none of the 5 people will need a paid Miro subscription?)The Free plan allows only ‘public’ boards (not ‘private’) - is that correct?Also, if one of the team members is visually impaired, can he/she access the team member's (owner) board (under the Free plan) and both "View and Edit" the board using a screen reader? As a ‘guest editor’ or regular team member? If not able to use a mouse or trackpad, how would a visually-impaired person add to/edit the board?  Can you export a full board to a PDF in the Free version? (i.e., is a PDF considered a high-resolution export?)Thank you!

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ImynicoNew Here
posted in Ask the Community
History Voting

Hi, I don't understand why the history Voting disappears in the pop-up bar on the left ? How make it appear again ?  Does anyone had this issue in the past ? Thank you !  

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Samir PopalzaiNew Here
posted in Ask the Community
Annoying black pop up

This may be a bit silly but for the life of me, I cannot get rid of this annoying black pop up. I was able to clear others using the instructions but this one wants me to use three fingers on my mouse which I do not know how that is possible. Any ideas?  

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Kiron Bondale
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Jonathan NelsonNew Here
posted in Ask the Community
What is a Mirohero (Guest)

Today while editing a board with a coworker we noticed someone in the board called ‘Mirohero (Guest)’.  the board was in a restricted project with limited access - does anyone know what or who this might be?

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Robert Johnson
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RSGNew Here
asked in Ask the Community
I'm new - having some trouble sharing my board

Hi - I just signed up for a free account and I want to show my team what I did to confirm we want to use this tool before I spend a ton of time setting up my board.But, the share button is grayed out. Why is this? Can I share with a free account?And, I cannot get out of my board to the dashboard. I have watched a bunch of videos, but still cannot figure this out.  Thank you!

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Kiron Bondale
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