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Ask The Community

Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 7,694 Topics
  • 25,944 Replies
7694 Topics
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SvensonNew Here
asked in Ask The Community
Insert a Link to a file on your computer

Hello,I want to link documents on our shared internal storage to the Miro objects.The Erros is protocol not supported, use http, https, mailto.Is there a possibilty to link objects directly to your data on the computer?Thank youSven

19351
Robert Johnson
3 years ago
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Yuriko ShiraiBeginner
asked in Ask The Community
Team admin should be able to be detected in "Active users" page

We cannot detect who is in Team admin role when we search users in “Active users” page.“Role” shows only “members” even we search Team admin people in “Active users”.

2604
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3 years ago
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Richard ChamberlainNew Here
asked in Ask The Community
Renaming Atlassian Instance - Miro for Confluence Cloud issues

We are undertaking a project to rename our Atlassian instance to reflect our new company nameExample “oldname.atlassian.net” will become “newname.atlassian.net”.I have already contacted Atlassian to get advice and support for this but they have advised that Miro for Confluence Cloud is “not compatible yet for site rename”.My question is what happens to Miro and its content if our instance is renamed? Is it possible or will I lose data?  Is there any preventative steps I will need to take before, etc.Any advice gratefully received.For info there’s a few which have the same issue so I am casting around the Apps supplies for help.  Thanks.

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R
3 years ago
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Trechelle Lyn RasNew Here
posted in Ask The Community
Is Miro down?

I’ve been trying to load Miro but i’ve been getting the loading sign for over hours now? Is it just me? 

2972
T
3 years ago
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ajjBeginner
posted in Ask The Community
Getting reports from Miro - similar to Kanban/Scrum in Jira

Are there reporting utilities within Miro - similar to say Kanban/Scrum in Jira.

6264
Robert Johnson
3 years ago
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Jonathan StoykoBeginner
asked in Ask The Community
Kanban for task management, reminders, task status/reporting/visualization

I hope I’m missing something but I’m new to Miro and haven’t been able to figure it out. I can tag owners and set dates, but can I put that meta data to use?Is there a way to:Automatically send notifications of tasks to owners, and reminders when they are due View tasks by due date/past due Assign point values to tasks View other task reporting like status, by owner, % complete, etc.If anyone knows how or can put it on the dev board, that would be great!

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3 years ago
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Renato CardenasNew Here
posted in Ask The Community
How to make a connection between the reminder dates of the Kanban framework to the gmail ?

Hello guys!!I am currently using the Kanban framework. This way, I have well organized the projects that I am developing. However, I would like to know if it is possible to add a reminder date in the Kanban Framework to my email. Therefore, if I set an activity with a date , for example, 20th November, I would like to receive an alert to my email in which remind me that I set a date for that activity. I hope you can give me advise in this. 

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3 years ago
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WilliamBeginner
asked in Ask The Community
Acrobat PDF - Comment Tool

Is there a way to upload a PDF, with “Acrobat comments”, and review the comments in Miro without going to the source file via Dropbox or Google Drive? When I load a PDF from Dropbox/Drive I can see the ‘comment’ bubble in the PDF, but I cannot see what the comment says (via Miro) without going back to the source file. One parallel that I like is from Google Drive - Acrobat comments within a PDF are organized and visible when reviewing the document.

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W
3 years ago
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Chris BuffeyBeginner
asked in Ask The Community
Upgrading to a consultant plan

Hi, I´m fairly new to Miro and currently on the free account although looking to upgrade to the consultant account. I’m a (private) language teacher and will be using the boards to enable my classes to collaborate on projects and submit written work. So far, I´ve used it with two groups (8/9 students in each) and I’m sufficiently impressed to pay for an account to allow me to create more boards for more groups.I believe the consultant plan is the best for my needs, however, when I try to upgrade I see a message that I have 17 members on my team and need to remove some before upgrading.So my questions areHow do I remove the team members from boards I have already created and shared? Will I need to send my students a link each time they connect? (I plan to “frame” each lesson, so the students will keep coming back to the same board and link.)Many thanks in adance  Chris

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3 years ago
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homoscoBeginner
posted in Ask The Community
[RESOLVED] First comment from guest doesn't appear.

Hello,I experience the following, wondering if it’s a bug or if I’m missing something. Didn’t find it in the forum yet:I share a board via Link and with the option to allow comments only. Guests opening the link can open the board. But I won’t see them. They can comment. After sending the first comment, they get a prompt asking for a name. If they enter a name I can see them afterwards. BUT i can’t see the first comment they submitted. They themself can see it though.If they submit another comment it works as expected: We can see it both. But the first one stays visibile only for the guest.Thanks alot for any helpbest regardsJakob

1195
Robert Johnson
3 years ago
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veraburgBeginner
posted in Ask The Community
HELP! Got kicked out of my own board while no one else was part of the team, access denied

I was working on my MIRO board for hours, but all of the sudden I got kicked out of it because apparently I not allowed… But it doesn't make any sense.Does anyone know how to deal with this problem? 

2804
Robert Johnson
3 years ago
A
Anderson IarrocheskiNew Here
asked in Ask The Community
Is possible to back-up deleted account boards?

I have a older account that was deletes by “acident”. Can I restore their boards?I’ve created another account with same email but board does not came back.

3861
Robert Johnson
3 years ago
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Chris WardenNew Here
posted in Ask The Community
PDF Export - Text Corrupted

 

259812
A
3 years ago
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Jo RobertsNew Here
asked in Ask The Community
Ratio alignment across frames

How do you create ratio alignment across frames?

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J
3 years ago
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ShaniBeginner
posted in Ask The Community
My board got deleted and I am not an admin anymore!

I have been working on this board for the past 2 weeks, it was a competitive analysis.This board was opened in my tabs for the past 2 weeks and suddenly after a few days ago I entered my board and saw a message that I need to create a new team (?), I don’t remember what I choose but it suddenly deleted my board and from then I can’t access it because it says that i need permission from the admin (which is originally me). I contacted support but they also say that this is not my board and I need to contact the admin (which is me)! are you serious??? I have spent so much time and work on this board and now I have to do it again because of errors in your system! Luckily I have a screenshot from my board that I took before this incident happened but support still says that its not mine! what do I need to do more to prove that this is my board?Even if I enter my recent templates I can see that my recent one was “Visual Table”, the one that I used for my competitive analysis board! Please re

14211
V
3 years ago
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janardhanBeginner
asked in Ask The Community
Is there an option to Inclusion of a disclaimer when user logins first time to the Miro?

We have a requirement to display disclaimer popup with disclaimer checkbox and user has to accept the  disclaimer checkbox if user logins first time to Miro tool. Please help us how we can achieve this functionality in Miro?How to track/store user specific information in Miro? 

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Kiron Bondale
3 years ago
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Lukas BeckNew Here
asked in Ask The Community
Switch from Slack SSO to E-Mail

Hej Miro Enthusiast, I am in a situation for which I haven’t found a solution yet.My company is switching their authentication towards an e-mail based one. For now, I have authenticated myself with Slack SSO and thhus need to change this.For some reason I am unable to switch my mail-address nor set-up a password. Any help or thought on this out there? Best from Hamburg, Germany, Lukas

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3 years ago
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Arcade MasterNew Here
asked in Ask The Community
Spacing period

I use miro for math and I want to put a minus sign and then I want to space it out with a 28 but as soon as I click the space bar it adds a period, ow can I stop this from happening

1692
Robert Johnson
3 years ago
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Juan CespedesNew Here
asked in Ask The Community
All of my frames and important project information was deleted. How can I restore it?

Hello. Does anyone here have a suggestion about restoring or getting back deleted content from a Miro board in the Free version? I have no idea how ALL of my groups important project data was deleted. Please help.

1481
Kiron Bondale
3 years ago
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Robert WallaceNew Here
posted in Ask The Community
Export as Image No JPG File Type Option

Hi. I’m trying to “export” a frame and it’s contents to a JPG to share with others. When I pull up Export and JPG, there’s no JPEG file type under the Save As drop-down. Any ideas why and how to fix?

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Kiron Bondale
3 years ago
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Evan WondolowskiNew Here
asked in Ask The Community
[RESOLVED] Links to frames within Miro board not working in Safari

Hi everyone, I’ve created a Miro board that has a landing area with a variety of navigation links that go to different areas within my Miro board. Everything works great on the Chrome browser, but its absolutely useless on Safari.When I open the Miro on Safari the links don’t work and there is a tendency for any click to trigger a Hand style cursor and move objects on the board.Has anyone else experienced this issue? Is Miro just not optimized for Safari? Does anyone know if there’s a plan to resolve this?  

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3 years ago
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Egor SviridenkoBeginner
posted in Ask The Community
Comments lost on MIRO board

Hi guys, We are using a MIRO board in an educational project, and 2 days ago lots of people made many comments on each other’s work there, but today the course teacher cannot find her comments anymore. She is board owner. We tried looking in Activity log for anything like “Deleted Comment”, or “Deleted Shape” (as I can imagine that deleting a shape with a Comment attached to it would delete the comment as well), but no luck. Also looking in Comments tab to Show Resolved Comments doesn’t show the lost comments.Commenting is an important piece of this academy we are doing, as students and teachers rely on this function a lot as a communication, so it’s unfortunate if we can lose comments and can’t find their traces. Could someone help? ThanksEgor

10924
Robert Johnson
3 years ago
I
IvanPsyActive Contributor
posted in Ask The Community
Need help for a workshop: different devices and digital illiteracy

Greetings,a NPO asked me for an online workshop: there are going to be 20 participants.They will use Zoom, and they have the option to create rooms in order to divide in different sub-groups for some exercise.I’d like to use Miro, but there are some issues:the participants are going to attend with different devices: some of them on PCs, others on smartphones the digital literacy level is very lowWhat’s the best way to use Miro to make them having an active role?Asking them to create an account is a no way: I want to keep things the lighter as possible.There may be the Guest solution, but how is Miro on a smartphone, from a participant point of view? 

652
mlanders
3 years ago
F
FmaxNew Here
posted in Ask The Community
Fullscreen Laggy on PC

Miro is absolutely fantastic in every regard, the only issue that I’ve come across is that switching to fullscreen (bottom right) makes the app really laggy on PC. It’s completely fine on the same board without the fullscreen, but as soon as I switch, it lags a lot. I havent found anything on this issue on the internet, is this just a unique issue I have? I did reset application data, but it didnt change a thing. Probably related to the nature of the app (JavaScript, electron or whatever it uses)I think it’s cleaner to work in Miro with fullscreen (no taskbar, no top bar), but currently it’s just too laggy for me. 

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Kiron Bondale
3 years ago
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André MoreiraBeginner
posted in Ask The Community
JIRA project mapping

Hi there!Is there a way of indicating a project in JIRA and map the board(s) to a kanban board in Miro? If there is, is this bidirectional? i.e. changing a card from one column to another in both Miro and Jira updates the other?Cheers!André

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Marina
Mironeer
3 years ago
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