I can't seem to upgrade from Free to Team Plan

  • 7 June 2020
  • 2 replies
  • 229 views

Hi, 

I was using Miro earlier under consultant plan (1 Team Member) and I cancelled my subscription in March. I wanted to upgrade now from Free to Team Plan (2 Team Members), and I tried to do it from my dashboard. For some reason the upgrade popup didn’t give me an button to upgrade to Team (2 members), only an option to reactivate the consultant plan. I then went to homepage and from pricing, ended up purchasing the team plan for 2 (20$ per month plan)

 

After that I can’t seem to find seem to find this reflect on my account, my previous boards remains locked, I can’t add team members as it is asking me to pay under consultant plan. Its been very confusing overall and I would like some help to sort this out. 

 

Thanks in advance, 

Zijah


2 replies

Userlevel 7
Badge +9

Hi @Zijah Aziz 

I recommend to contact:

support@miro.com

They will help you

Michael

Hi @Zijah Aziz 

I recommend to contact:

support@miro.com

They will help you

Michael

Thank you! I’ll do that! 

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