Hello . I can’t pay and upgrade my miro plan . When I pushed the button “upgrade” everything was freezing . I tried to change browser , I tried to log out and log in, I tried to open miro on laptop, another laptop and phone but still it doesn’t work . But I need it very much and as much quicker as possible.
@Diana Tomina ,
Thanks for sharing! We’ve converted your post into a ticket because this particular case requires further investigation. Rest assured soon you will be approached by Customer Support Department!
I have same issue.
I “urgently” want to upgrade my free account to the consultant plan.
So, I click on upgrade, choose the consultant plan, enter my credit card info (automatically detects the correct country), but when I click on “purchase” I get:
“Sorry, your payment transaction has failed”
When I click again, I get: “Customer create failed”
Please help me!
I am having the exact same issue. I’ve been trying to upgrade for over a month & keep getting the same message even after clearing all cache and restarting.
You could also try creating a whole new, paid team to see if that works. You can move boards there after and add additional team members if needed.