How can I grant clients with existing Miro licenses from other organizations editing rights to my team’s boards without paying for extra seats?
Hi all…
I am trying to grant access / editing rights to members of a client’s team for one to several of my company’s boards. These members already have paid Miro subscriptions under the company they work for. When I try to invite them to edit a board, I get a message that only members of my team can edit the board. How can I grant clients with existing Miro licenses from other organizations editing rights to my team’s boards without paying for extra seats?
It seems weird / irrational to expect us to pay for extra seats when they already have active licenses through their own company.
The only workaround I’ve found is to ‘allow anyone with the link’ access – meaning anyone with the link can edit. However, we don’t want these boards to be public / freely shareable due to confidentiality.
What is strange is that the same clients have full access / editing rights to another board that I set up last year (when my subscription was free).
I tried manually granting 2 of the clients seats, but it updated my team’s seats from 4 to 6 paid seats. I’ve revoked the extra 2 seats and hope I’m not charged for it.
Thanks in advance for any advice / help on this matter
Cheers
Brendan
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@Brendan Hutchieson - For right or for wrong, this is Miro’s current business model.
In order to have non-team members collaborate on your boards without incurring additional costs, you will need to use the pubic Guest Editor feature by settings board’s Share settings to Anyone with the link → Can edit - you can password protect the board if you wish, e.g.:
Because your collaborators will not be members on your team and therefore won’t see the boards in their Miro dashboard, they can Star them as a means of bookmarking them to find them more easily later:
What is strange is that the same clients have full access / editing rights to another board that I set up last year (when my subscription was free).
That may be a bug - enjoy it while it lasts.
@Robert Johnson Thanks for the fast response and clarity. Good to know I can password protect - might be a good workaround for now.
While on the topic, I have access to boards owned by their company / team - however, I can’t cut and paste content from their boards to ours. I can cut and paste from ours to theirs, though. Any thoughts on this? This is the message I get below. This is a new problem, on previous projects with this client… I could freely cut and paste content back and forth. I suspect it’s a new security update on their side - but any alternative explanation / solution would be greatly appreciated.
@Brendan Hutchieson - You’re welcome. That “Copying not allowed” message means that their board’s Board Content Settings are configured in such a way that those outside of the team cannot copy content. The board owner would need to configure the board to allow for this.
The setting is found here:
@Robert Johnson awesome - thanks so much for the insight… I’ll forward this info to them.
Cheers
Brendan
@Brendan Hutchieson@Robert Johnson You do need to enable the ‘universal’ setting in Settings→ Permissions first before elements in the boards can be copied.
@Isman Tanuri Thanks so much for this tip - I’ll forward to my client. Cheers
Brendan
That business model is really weird and I raise my voice to change that. A paying premium customer should be able to join another premium paying customers boards when invited - without having to pay again.
I love Miro as a tool and happily recommend it to others - but this thing annoys a lot of people and then they go for freemium solution instead. That can’t be better for Miro.
