How can I delete my account

K

Hello.

I created  a new miro account using my work email address today.  I wanted to try out miro for work.

I believe our company actually has bought the software so how can I delete my personal account so that I can recreate a new account for work using the same email address?

I only created the account today so I do not have anything that needs to be saved.

11 replies

Kiron Bondale
Userlevel 7
Badge +6

@Kevin Ernst -

The instructions for doing so are here: https://help.miro.com/hc/en-us/articles/360017571354-How-to-delete-your-profile

Kiron

Kiron D. Bondale, PMP, PMI-ACP, PSM II, ICP-ACC, DASSM, DAC, DAVSC, PMI-RMP
Robert Johnson
Userlevel 7
Badge +12

@Kevin Ernst - Depending on what type of account your employer purchased, it may not be necessary to delete your account. Have you asked someone at your company to add you to their Miro subscription/a team?

Volunteer Community Moderator
T

Hi, I want to delete a free account but it’s attached with a freelance email address that has been discontinued, so I have no access to the confirmation email - what do I do?

Robert Johnson
Userlevel 7
Badge +12

Hi, I want to delete a free account but it’s attached with a freelance email address that has been discontinued, so I have no access to the confirmation email - what do I do?

If the email address no longer exists, there’s nothing you can do.

Why are wanting to delete the Miro account profile, the team that was created using it, board in the team, or all three of those? What are you most concerned about or trying to accomplish?

Volunteer Community Moderator
T

 

@Robert Johnson that’s a shame. I want to delete it because there seems to be a bug and it’s attached to the google log in (when I try to log in with google, despite choosing my current work email, it defaults and opens the freelance account). I don’t have much associated with my freelance account, so it’s no big deal to delete it and I’d like to eliminate any future problems with log in.

Robert Johnson
Userlevel 7
Badge +12

 

@Robert Johnsonthat’s a shame. I want to delete it because there seems to be a bug and it’s attached to the google log in (when I try to log in with google, despite choosing my current work email, it defaults and opens the freelance account). I don’t have much associated with my freelance account, so it’s no big deal to delete it and I’d like to eliminate any future problems with log in.

@Tess Motherway -  Hmm. This is an interesting scenario. Let’s see if the Miro Support team can help you. I could convert your last reply into a support ticket, but before I do, I will PM you to confirm your email address.

Volunteer Community Moderator
Robert Johnson
Userlevel 7
Badge +12

@Tess Motherway - Thanks for confirming your email address. When you get signed into Miro (using any email/Google/etc.) do you see multiple Team spaces on the left? For exmaple:

 

Another question: If your organization has a Business or Enterprise Miro subscription, then perhaps there is SSO set up for your domain (s***********re.com). If this is the case, have you tried reaching out to whomever in your organization manages your Miro subscription?

Volunteer Community Moderator
T

Hi Robert,

Thanks for this. I don’t see multiple team spaces on the left of my dashboard, no - though I do know there is another team for springer nature that people get confused with - maybe that’s the issue?

Our organisation doesn’t have SSO set up - is SSO only available for Business or Enterprise subscriptions?

I thought it might be easier to make a screen recording to show what’s going on - hopefully you can catch the Google account issue - it links to my consultant email, despite choosing my regular email account: [LINK REMOVED BY MODERATOR]

Best,

Tess

Robert Johnson
Userlevel 7
Badge +12

@Tess Motherway - Thanks for all of the info. I will open a support ticket and Cc: your current address, i.e., minus the “consultant” part.

Volunteer Community Moderator
S

Hello,

I want to delete my account, but the instructions provided by Kiron above (The instructions for doing so are here: https://help.miro.com/hc/en-us/articles/360017571354-How-to-delete-your-profile) are not matching what I’m seeing in my Profile Settings.

I do not have a delete button/option and my company warned me to delete the account as it’s not matching company policy. Please help!

Thanks, 

Serban

Robert Johnson
Userlevel 7
Badge +12

@sminescu - Are you taking the following steps?

 

Click on your avatar at the top-right and the Settings:

 

This should take you to the Profile details section of the Profile settings page:

 

When you scroll to the bottom, what do you see? It could help if you were to share a screenshot.
 

 

Volunteer Community Moderator

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