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HELP! Forgot to Cancel Free Trial

  • 10 March 2024
  • 2 replies
  • 41 views
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Dear Miro Community & Team, I just opened my Miro and realized I forgot to cancel my free trial :( 
It is Business plan so it’s very expensive and I can’t afford to pay for this mistake. As you notice, I tried the free trial using personal email so it is not paid by my company at all (although it’s for work purpose). My salary can’t cover this :(

I really need your kind support to help me cancel all the subscription & the outstanding. Please. Thank you very much!

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Best answer by Robert Johnson 10 March 2024, 05:40

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Robert Johnson
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@Asri Christine - The support team will be able to assist you with billing related issues. You can contact the support team thought the support form by following these instructions:

https://help.miro.com/hc/en-us/articles/360020185799-How-to-contact-Miro-Support#h_01F010RXA0E1S9C0WFQYX75R6C

 

Visual Thinker | Volunteer Community Moderator
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@Robert Johnson Thanks for the prompt response, Robert! I have created ticket (#687612 and #687617), I really hope the outstanding & previous payment can be cancelled & I can change to basic plan. Thanks a lot! Really need help on this.

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