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Error message: You cannot install this application. It is not approved by your company admin

  • 26 November 2020
  • 4 replies
  • 925 views
Paul Snedden
Userlevel 4
Badge +3

I’m one of four Company Admins of our Miro instance. I’m trying to install an app but get a message saying that it hasn’t been approved by our Company Admin.

Error message
​​​​​

 

I’m not getting any notification to approve the install.

 

Suggestions welcome

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Best answer by Marina 1 December 2020, 08:41

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".ǝuɐᒋ ssᴉꟽ ʻuʍop ǝpᴉsdՈ"

4 replies

Robert Johnson
Userlevel 7
Badge +12

@Paul Snedden - While you wait for an answer here, have you opened a help desk ticket?

@Max Harper - That app ID looks familiar: https://miro.com/marketplace/clusterizer/?backUrl=%2Fmarketplace%2F

Any ideas?

 

@Paul Snedden - Opening a ticket:

 

Visual Thinker | Volunteer Community Moderator
Paul Snedden
Userlevel 4
Badge +3

Thanks for the tip, Robert. I’ll raise the Helpdesk ticket now.

".ǝuɐᒋ ssᴉꟽ ʻuʍop ǝpᴉsdՈ"
Marina
Rank
Userlevel 7
Badge +5

Just in case, I’ll duplicate the Support team’s reply here:

Since you've limited the application installation to a list of the approved apps, before installing any new application you need to approve it. As a Company Admin you must have permissions to do that. 
Please go to Account settings > Approved apps, fill out the app ID (3074457350598358773) in the field and click Approve:

Then try to install the app again. It should work

Paul Snedden
Userlevel 4
Badge +3

Perfect, thank you.

".ǝuɐᒋ ssᴉꟽ ʻuʍop ǝpᴉsdՈ"

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