I am using the Education plan for Miro, and created an account using my school email, which is an Outlook account, which is by default our student identification number followed by the school’s email domain.
Eg:
e1234567@xx.xx.xx
A few months back I realised that there was a link through which we could apply to change our school email address to be our name instead of the string of numbers, and I applied through the link provided by school IT department, and consequently my email address was changed. The inbox and everything remains the same, so I assume it is some kind of forwarding address that still links back to the original account.
New email would be:
(firstname)(lastname)@xx.xx.xx
Recently, my miro education plan required me to resubmit school credentials to continue being on the education plan, and I had to redo everything again including providing an email address to send the confirmation link to. Even though I put in the same original email address (e1234567@xx.xx.xx), Miro’s database seems to have internally logged my new forwarding address instead (firstnamelastname@xx.xx.xx), and then it made an entirely new account with that email address instead of simply refreshing the educational plan on the original account. Consequently, my original boards in the previous account are all no longer editable as the education plan has expired, and my new account with the new education plan has no access to all previous boards. But they are both technically the same email inbox.
Sorry if this is confusing, I am also having a hard time understanding how this happened.
Unsure if this is the appropriate place to ask for assistance, but I saw that under the education plan I seem to only be able to ask for assistance for such matters in the community forum.
Please help…
