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Desperate Help In Restoring Content In My Educational Account

  • November 20, 2025
  • 3 replies
  • 19 views
G

Hi,

 

This is a very desperate ask-for-help post: Since graduation, I lost access to my EDU miro account(which only supports SSO login) where I have most of my academic material stored inside.

I contacted MIRO before—MIRO asked me to ask my school—I tried all the options of contacting the IT center, the faculty and the contact center of my university—they can do nothing about it: there’s no way to get my EDU email back because it is terminated not long after my graduation. 

But I want to try once again: is it possible to get help from MIRO admin to get access to my EDU account and share the information with my new paid MIRO account? I guess this is the only workaround(correct me if I’m wrong) and I sincerely hope that this by any chance would work.

Really appreciate any help you could provide.

 

Many thanks,

Tanya

Eca

3 replies

Eca
Mironeer
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  • Eca
  • Mironeer
  • November 20, 2025

Hi ​@Gingerlady, thanks for reaching out!

 

If the university enforced strict SSO-only access with no password recovery option, and if the institution removed or locked the identity profile, then full login restoration is not possible. But we can check with supports whether the boards can be migrated.

 

I have your case converted to a support ticket. You should receive a response shortly.

Eca :)
G
  • Gingerlady
  • Author
  • New Here
  • November 20, 2025

Thank you very much for your help Eca! Hope there’s a chance for the boards to be migrated🙏

Kenneth Ritley
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  • Kenneth Ritley
  • Active Contributor
  • November 21, 2025

Hi ​@Gingerlady 

Wow - that has not happened to me - I have an educational license. But . . . to be on the safe side I recently purchased my own personal license.

I am moving my boards over by export/import - it takes time, but I wanted to avoid any situation like you yourself mentioned.

But not only that: I want to get additional features not covered in the educational license (esp. prototyping) so that is another main driver for me.

Plus I think it will be good for my students (and ultimately, for Miro) if I can show them these powerful features, even if they have no license or their own academic license.

GOOD LUCK!

Ken

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