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Desktop app won't load


I can log in on the web app, but the desktop app won’t go past the loading logo animation. 

I’ve tried uninstalling the app and preferences and reinstalling and it’s the same.

Best answer by Isman Tanuri

@Jacob Halton I found the solution "Reset application/cached data":

 

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Kiron Bondale
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  • Volunteer Community Moderator
  • 3040 replies
  • June 1, 2020

@Jacob Halton -

This sounds like a support request is needed - have you opened one yet?

Kiron


@Kiron Bondale nope, I was in a hurry and looking for support on the site, it seemed like all they had were these forums. I’ll go look for support tickets 


Kiron Bondale
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  • Volunteer Community Moderator
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  • June 1, 2020

New version of app doesn't load boards

Mac version downloaded from website on June 6th. The app opens, but it doesn’t even open the “boards” tab. Already tried to reinstall. Working from MacBook Pro (15-inch, 2017), 3.1 GHz Quad-Core Intel Core i7.


Isman Tanuri
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  • Miro Hero
  • 250 replies
  • Answer
  • June 18, 2020

@Jacob Halton I found the solution "Reset application/cached data":

 


Max Thibodeaux

This happens from time to time and frequently the issue is with the Miro build. The last time this occurred was today, 19 May and in a matter of hours an update that fixed the issue was pushed out. 


I’ve tried uninstalling the app and preferences and reinstalling and it’s the same.

 


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