Copy and paste is not working

  • 26 January 2022
  • 28 replies
  • 8582 views
R

Hi,

Unfortunately for me copy and paste and trying to duplicate one of my boards isn’t working for me. I’ve tried on the Desktop app and Google Chrome - neither work. I have cleared cookies etc. still not working for me. Any suggestions?

Robert Johnson 11 months ago

@John Das - If the board this is happening in is labelled as “PESONAL”, these boards are a beta feature. Miro is aware of the the copy-paste issue in these boards and will fix them in a later release.

More on this here:

https://community.miro.com/ask-the-community-45/known-issue-in-beta-copy-paste-on-personal-board-not-working-12671#post51007

For context, here is what a personal board looks like from a Miro dashboard:

 

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28 replies

Kiron Bondale
Userlevel 7
Badge +6

@reallukeburrows -

If you are the owner of the boards, then things to check:

  1. Are you using the keyboard shortcuts (e.g. Ctrl-C/Ctrl-V) for this?
  2. It is possible that copying content has been disabled by the team administrator (see https://help.miro.com/hc/en-us/articles/360018350399-Board-content-settings)

Kiron

Kiron D. Bondale, PMP, PMI-ACP, PSM II, ICP-ACC, DASSM, DAC, DAVSC, PMI-RMP
R

Thank you for replying. 

 

Yes, I am the owner of the board. I am on a free plan as I use Miro for personal projects. I have tried using the shortcuts, no joy. It seems to paste for a second then disappear … 

Kiron Bondale
Userlevel 7
Badge +6

@reallukeburrows -

Is this happening with just one board or all of you boards?

Kiron

Kiron D. Bondale, PMP, PMI-ACP, PSM II, ICP-ACC, DASSM, DAC, DAVSC, PMI-RMP
R

It seems just the one. There is a lot of work done on the board.

J

Having the same issue.  If I copy it doesn’t copy, but pastes my last copy from another application, unable to move anything between boards, unless I save as image and then import directly.  

T

Hi. I have the same problem as well. I cannot copy and paste any content from any of my boards. 

  • copying and pasting on the same board does not work
  • copying and pasting on different board does not work
  • copying and pasting from other apps works (eg. illustrator)
  • I am using the Miro App. 
Kiron Bondale
Userlevel 7
Badge +6

@Tiago Neves -

I might suggest trying with browser access to see if the issue is limited to your desktop app. Also, how are you doing the copying & pasting? I’d recommend using Ctrl-C & Ctrl-V rather than trying to do it from a menu option.

Kiron

Kiron D. Bondale, PMP, PMI-ACP, PSM II, ICP-ACC, DASSM, DAC, DAVSC, PMI-RMP
T

Thanks for the reply. 

i just check and with the  browser it works fine. The problem remains with the app. 

I am using  Ctrl-C & Ctrl-V. 
 

Any suggestion on fixing this issue on the Miro App? 
Thanks! 

Kiron Bondale
Userlevel 7
Badge +6

@Tiago Neves -

Is the app downloaded from the Windows store or was it from the Miro website itself as the former is an older version?

Kiron

Kiron D. Bondale, PMP, PMI-ACP, PSM II, ICP-ACC, DASSM, DAC, DAVSC, PMI-RMP
T

It is from the Miro Website, I'd assume. I am using a corporate account, which the link to download was provided to me. I am using a MacBook Pro. 

Kiron Bondale
Userlevel 7
Badge +6

@Tiago Neves -

Nothing else comes to mind which could prevent copying & pasting content within the same board so I’d suggest creating a new simple board with just one sticky note, confirm you cannot copy & paste that with the app, and then log a support request with Miro here and provide the URL to the test board: Submit a request – Miro Support & Help Center

Kiron

Kiron D. Bondale, PMP, PMI-ACP, PSM II, ICP-ACC, DASSM, DAC, DAVSC, PMI-RMP
Robert Johnson
Userlevel 7
Badge +12

@Tiago Neves - The first recommended troubleshooting step in this article is to reset the app data: https://help.miro.com/hc/en-us/articles/360017572854-Desktop-app#For_macOS_

Visual Thinker | Volunteer Community Moderator
R

Try:

  • Clearing your cache
  • Disabling extensions

Worked for me.

V

In web-version MIRO use Ctrl+Shift+C  -  and be HAPPY!
I also ran into a problem when I could not copy an image from MIRO to Photoshop (or another application such as Notion) - but they suggested a magic recipe to me.
And it really works!

J

Please help. I am having the same problem. Copy and Paste is not working.  :-(

Robert Johnson
Userlevel 7
Badge +12

@John Das - If the board this is happening in is labelled as “PESONAL”, these boards are a beta feature. Miro is aware of the the copy-paste issue in these boards and will fix them in a later release.

More on this here:

https://community.miro.com/ask-the-community-45/known-issue-in-beta-copy-paste-on-personal-board-not-working-12671#post51007

For context, here is what a personal board looks like from a Miro dashboard:

 

Visual Thinker | Volunteer Community Moderator
J

Thank you.

J

I think it’s working now!!!!! Yay!!!!!!!!!!!!😀😀😀😀😀

Robert Johnson
Userlevel 7
Badge +12

 

I think it’s working now!!!!! Yay!!!!!!!!!!!!😀😀😀😀😀

Lucky you! Still not working on my Free Plan PERSONAL board (Firefox… logged out and in, cleared cache).

Visual Thinker | Volunteer Community Moderator
R

@John Das - If the board this is happening in is labelled as “PESONAL”, these boards are a beta feature. Miro is aware of the the copy-paste issue in these boards and will fix them in a later release.

More on this here:

https://community.miro.com/ask-the-community-45/known-issue-in-beta-copy-paste-on-personal-board-not-working-12671#post51007

For context, here is what a personal board looks like from a Miro dashboard:

 

It seems the copy paste bug has made it to the normal boards as well.
This has made using Miro a lot harder :(

C

I also have this issue today.

 

Mac + Firefox, GA version.. copy paste does nothing.. it only pastes what I previously had in the clipboard (from another app).

R

I also have this issue today.

 

Mac + Firefox, GA version.. copy paste does nothing.. it only pastes what I previously had in the clipboard (from another app).

Win11 + Firefox here.
Indeed, paste still works, but copy doesn't.
Tried it in several boards, and 2 different devices, no luck

C

I switched to Edge and it is working. Firefox it is not

R

I switched to Edge and it is working. Firefox it is not

I tried it in Chrome, and there it also works.
So the bug seems to be limited to Firefox.

R

https://community.miro.com/ask-the-community-45/investigating-miro-can-t-copy-anything-from-any-board-to-the-windows-clipboard-14027

 

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