Cant view user settings - just keeps creating new boards

@MichelleCSBA - I am assuming you are referring to these actions/icons?

Both of these are working as expected for me in Chrome and the Miro desktop app on Windows 11.

If clearing your cache and cookies (or resetting the app data) do not resolve the issue, I’d recommend opening a support ticket by following these steps:

https://help.miro.com/hc/en-us/articles/360020185799-How-to-contact-Miro-Support#h_01F010RXA0E1S9C0WFQYX75R6C

You can also set to the profile settings page by selecting your profile name at the bottom-left corner of the dashboard and then Settings.

Or by going to this link → https://miro.com/app/settings/user-profile/

Yes those features are not working… i have taken screen capture but cant get it to load up here… i have raised support ticket - had a look at the resetting app data - thanks very much for that advice.

Can confirm, this does not work on Version 131.0.6778.86 (Official Build) (arm64) using Mac OS 14.5 (23F79). 

Cant use the link you posted, cant use any way to access the settings. ANY miro link I press that is not a board - creates a new board. I have hundreds now. please fix. 

Hi ​@Tobias123 

Sorry to hear you’re having issues. I created a support ticket for you and someone from the team will be in touch. Please let us know in this thread what the fix/cause of this issue was and how it was fixed, in case it’s helpful to other users. Thanks!

Having this same issue today in Jan 2025

Hi ​@Mber,

I’m sorry to hear that you’re experiencing this issue. Could you kindly let me know which button you clicked that triggered the new board to be created? Was it related to the team settings, profile settings, or another option?

In the meantime, may I suggest trying these troubleshooting steps: How to troubleshoot and report a bug? Hopefully, this will help resolve the issue.

Please feel free to let me know if you need any further assistance! I’m here to help.

I clicked the “Profile” button on the drop down from my name on the main screen, or in a board when i click my avatar, in that resulting dropdown its clicking “Profile Settings” both do the same thing. I’ve turned off all Extensions to no avail

Hi ​@Mber 

Thanks for the clarification! Since you've already turned off all extensions, here are a few more troubleshooting steps that you can try to resolve the issue:

1. Clear your browser cache and cookies as sometimes, cached data can interfere with how things load.
2. Try a different browser - It could help to check if the issue persists across different browsers (e.g., Chrome, Firefox, Edge).
3. Test using your browser's incognito mode to see if the issue persists without any additional extensions or cached data interfering.

If the issue continues please share this with the support team and provide as much detail as possible. 

Hope this helps!

Hey, did you guys figure out what actually helped? One of our users was experiencing same troubles yesterday. Switched to a different browser in a meantime, where it seems to be okay (originally she was using Chrome).

Hi ​@Martin Haustein  — thanks for jumping in! 🙌

We haven’t seen a confirmed fix just yet, but based on what others have shared, switching browsers (like your teammate did) or clearing cache/cookies often helps. Using incognito mode is another quick way to rule out extension issues.

If it happens again, feel free to grab a quick screen recording and submit it to Miro Support so they can take a closer look.

Let us know how things go!

Hey, just to leave the resolution here (althrough not really satisfactory)

In the end it was caused by some hardware issues which made the Chrome browser behave oddly. Clearing cache and cookies always helped, but only for a short while, so we ended up issuing new hardware for the user with no other trouble so far.

If anyone else run into this, just try what was already said, (cache and cookies, different browser, incognito mode...) Or just use the Miro app which doesn’t seem to have issues like this.

Hi ​@Martin Haustein  — really appreciate you coming back to share the outcome 🙌

It’s super helpful to know that hardware issues were the cause in this case, especially since it mimicked browser-related behavior. That detail might save someone else a lot of time down the line!

Thanks again for taking the time to follow up — and totally agree, trying the Miro app can be a solid workaround if the browser keeps acting up.

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