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Answered

Cancel subscription and waive current charge

  • July 24, 2025
  • 3 replies
  • 34 views
A

I have just cancelled my contract as I do not wish for it to be extended for another year. A payment is currently in progress for a subscription from July 22, 2025, to July 22, 2026. I do not wish to be charged for this — please cancel it as well. Thank you.

BR, 

AB

Best answer by Eca

Hi ​@Anis Bouchene thanks for reaching out! I have your case converted into a support ticket. You should receive a response soon!

3 replies

Eca
Mironeer
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  • Eca
  • Mironeer
  • Answer
  • July 24, 2025

Hi ​@Anis Bouchene thanks for reaching out! I have your case converted into a support ticket. You should receive a response soon!

Eca :)
C

I thought I had cancelled my subscription earlier this month. I do’nt want this subscription. My company won’t pay for it as we don’t use it. 

    Eca
    Mironeer
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    • Eca
    • Mironeer
    • December 26, 2025

    Hi ​@claire crichton-allen thanks for reaching out! I have your case converted to a support ticket. You should receive a response shortly.

    Eca :)
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