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One of my boards, the most important one and where I keep the ENTIRE planning for a long story I am writing, is not opening. Not on my phone, not on the desktop app and not on the browser. I have tried reinstalling it and relogging, nothing works. I need to know what to do to get it back, because I need the information in the damn thing and can’t find where I can get help from the platform.

That’s a screenshot of the error. No, the board has not been deleted, and I can’t make a copy of it to maybe fix the entire issue. Yes, I am getting nervous :D

update: yesterday I contacted support and asked them if they had any estimate of how long it might take for it to be fixed. They told me by today.

 

Im getting the same thing. Hopefully its just down for the moment. 


Same over here, if there is any update on yours please let me know


Exactly the same since yesterday


I’ve had the same problem since yesterday. I’ve checked and reloaded everything, but it’s still not working. I hope it will be OK soon...


Same problem here except I’m on an educator license that I facilitate with my student leaders. Our major planning board is unavailable. I don’t have access to support tickets. Did the beta kanban feature break it? Any idea how I can address it with access to support?


Weird thing about my situation is that only 1 out of 3 board is unavailable, others work just fine


Weird thing about my situation is that only 1 out of 3 board is unavailable, others work just fine

Same. I have a lot of boards; only two of them aren’t working.


I have the same problem. Does anybody ask Miro support to help? What did they say? 

 


Guys, I already talked to the tech support, and they told me yesterday that they were investigating. Today they told me that it would be fixed by today. To those wondering if one feature or another you used in the board was the reason it broke, it’s highly unlikely, since at least mine had no special features, only sticky notes and images. I take that the only relation between all the boards was the size. I only had 3 boards, and that one was the biggest one, therefore, the ‘heaviest’ one. But, hopefully things are going to normalize today.

To anyone wanting to contact support themselves, first you have to have a paid plan, even starter works. Then, you’ll go on your profile in your upper right, then on learning center, and in “more resources,” go in contact support. Then you have to answer a few questions before you can submit a ticket. You’ll get answered in maybe an hour or so. At least that’s how it worked for me.


Guys, I already talked to the tech support, and they told me yesterday that they were investigating. Today they told me that it would be fixed by today. To those wondering if one feature or another you used in the board was the reason it broke, it’s highly unlikely, since at least mine had no special features, only sticky notes and images. I take that the only relation between all the boards was the size. I only had 3 boards, and that one was the biggest one, therefore, the ‘heaviest’ one. But, hopefully things are going to normalize today.

To anyone wanting to contact support themselves, first you have to have a paid plan, even starter works. Then, you’ll go on your profile in your upper right, then on learning center, and in “more resources,” go in contact support. Then you have to answer a few questions before you can submit a ticket. You’ll get answered in maybe an hour or so. At least that’s how it worked for me.

Thank you!

I was also thinking about the size of the boards. The ones that aren’t working are really big, while the smaller ones work properly. However, I also have a few more big boards, and they are working.


Ours is working now. Hooray!!


Update, guys. Try and check the boards that weren’t working previously. Might take a few tries. Mine took three to four, but it finally opened! Yay! :D

 


Works again thank you