Skip to main content

Hey all, 

When I opened one of our workshop boards today I noticed that 95% of the content was missing: There were probably more than 50 frames on the board, all disappeared without a trace. The weird thing is, not everything was gone. Two frames remained, one seemingly intact, the other one missing content as well. These two frames are the last ones I worked on yesterday, and the frame that looked complete was the last one I touched. It looks like everythings older than that has vanished.

I first assumed that one of my teammates might have deleted something by accident, but when I checked the activity feed, I couldn’t see any deletions. The last changes where made by me, and when I stopped working yesterday, the board was fine. I tried everything, web client, browser version, I asked others to double check – but the content is definitely gone (at least for the time being).

I have already created a support ticket, but I was wondering if anyone experienced something like this before and found a solution… or if I should just accept the content is gone and move on to Plan B.

We rely heavily on Miro for our work, are on a paid plan, and if this is an issue that others experienced as well, I’d love to know if we should consider looking for alternatives.

Hi there, keen to follow this thread as I’ve also lost 95% of a board that my team and I have been working on for weeks. The content was there this early this morning (Sydney time), then disappeared.

Hoping it can be restored very soon.

The same thing happened yesterday. I worked for months on the corporate strategy and today I found only fifth part of previous content I created before. There is no explanation. I didn’t delete any content. Can anybody know what really happened yesterday?

Hello All,

We also lost the majority of our board today. The activity log does not indicate any deletions and the missing boards appear to be randomly removed. Our UX development is currently blocked due to this issue, hopefully the data can be recovered.

very frustrating. hope this gets resolved soon!

Hello All,

We also lost the majority of our board today. The activity log does not indicate any deletions and the missing boards appear to be randomly removed. Our UX development is currently blocked due to this issue, hopefully the data can be recovered.

 

I have called them and left a message and no reply yet.

 

 

Same. We submitted a ticket but haven’t heard anything back so far. Luckily, our most important workshops are done, but we lost a ton of documentation. I am slightly displeased with the lack of response, if this had happened in the middle of a project we would be in big trouble.

 

Hello All,

Same thing happened to our team today. We are on a paid plan and heavily rely on Miro for our content. I have called them and left a message and no reply yet.

 

Hopefully this get’s resolved soon as this is causing our business significant issues.

 

I think Miro needs to have auto-back up features.

Hello guys, same thing happend to us. We’ve lost about 4 frames on one board with essential work. The board was still fine last night at 12pm (Berlin time) and when we got back in today, half of the content was suddenly gone. We depend on this content for an important workshop and although we are on a paid plan, we have not made any back-up because so far Miro worked without any problems. 

If anyone knows a solution, please let us know.

 And there is no auto-backup functionality.

 

Yeah, I mean we are on a paid plan, but having to download backups manually kind of defeats the purpose of using a cloud solution in 2020. Especially when using the same board for several activities over a longer period of time.

We have downloaded backups before, but mostly for sharing templates without having to worry about permissions (pre-Miroverse). There is also no robust versioning, which I would consider pretty important for a collaborative cloud tool. I was surprised clicking on an item in the activity stream didn’t bring me back to this state.

 

I have the same problem. Have sent my request to Miro’s support team. The worst thing is we can only backup our boards on paid plans. And there is no auto-backup functionality.

Hi @Rohan Jagannath and @Tim Höfer , 

Yes the same thing happened to me and my colleague today. Important frames on a board completely disappeared overnight and the activity stream does not seem to indicate this particular deletion. I also wrote a ticket to support. We are also on a paid plan. 

If you find a solution or receive feedback from Miro, could you please post it here as well? Thanks!

Hopefully it’s a bug that can be fixed! 

( @Marina )

Hi @Tim Höfer , 

I’ve also experienced the same thing today. About 4-5 boards with essential discovery topics and content is missing. 

Terms & Conditions