[RESOLVED] Anyone else having issues with deleted board contents?

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D

I can’t believe it! How long did the process take to retrieve the information since you reported it? :c

E

I just got a “Restored” board with all my screens! They are a little outdated, but They’re there! <3:sweat_smile:

E

Any body’s content has been retrieved or still hoping it will come?

E

 

I felt this…. deep down into my soul…. 

E

YES! We've lost most of our work today too!

 

We’ve tried to bring in what we can from other boards...but would REALLY like to get all of the past restored if possible. There were so many comments and conversations lost. 

D

Same here:

FEATURE REQUEST: Automated local backups

Our last manual backup was late on the 5th. But we had a lot of team work on the 6th that was lost.

A

Update: I wrote to the support team and got my board restored!. I almost died. 

I hope you get your information back as well!

C

Can’t believe it but I just experienced the same. Large chunks of work on the board just disappeared at random, months of work!! Really hoping someone might have come across a solution to recover version histories some way, devastating to lose all the work. Reliability and trust are too important for the product.

D

Hi!

My team and I also lost about 95% of our board, we are waiting for a response from the managers, I already contacted the support team.

Hopefully there is a tool to be able to save a backup for each user :)

A
Userlevel 1

 

Marina
Rank
Userlevel 7
Badge +5

Hi there,

A new update from the Miro team:

We will restore the lost content within the next 24 to 48 hours. You can expect additional communication from the Miro team about it.

We don't recommend editing boards with temporarily missing content, because when boards are restored, they will not include the changes that you make.

We want to apologize for the inconvenience and assure you that our team is working around the clock to ensure we restore all of the missing content ASAP, and prevent such incidents from happening in the future.

N
Userlevel 1

Hi all,

The same thing has been happening to us for 10 hours now.
I wish Miro would just go on Twitter and tell as many people as he can about the situation quickly.
Honestly, I'm anxious and it's keeping me up at night.
Hoping for a quick recovery ASAP.

M

have lost 6 weeks of daily added content by a studio of 14 architecture students. dozens and dozens of boards gone…  including mark ups and original content created in miro.

 

Do I need to find  a new platform  bc my students have lost everything, and it will take  weeks to replace.

M
Badge

Same here. 70% of my board is gone. Some full frames gone. Other frames just have parts of the content gone. Seems completely random. This is a CRITICAL fail. I filed a ticket.

MIRO Team - This is simply a must fix situation if you want those of us in the enterprise space to use your tool. This is the second instance in two weeks where board content just up and vanished.

S
Userlevel 3
Badge

This happened to me today too. 95% of the content is missing.

M
Badge

We have now had two different boards for workshops have large batches of content just disappear on us. One was a live workshop. Thankfully, we had backed up a copy of the board and restoring was easy. The second just now happened to me. I’ve lost 8 hours of work.

I love working in MIRO but y’all have serious work to do with regards to the ease of accessing and sharing boards, tracking changes, preserving/reversing changes. This gives me serious pause about advocating for my company to embrace the product fully/

Sita Magnuson
Userlevel 1
Badge

We just noticed this on a client board, and it’s critical we get it back, I’m curious if anyone here who has had issues has successfully had their boards restored? If so, how quickly from the point of contacting customer support? #stressed

G

Good evening. Tell me, after the last update of the Miro system, we have problems with the content. Some players are missing important information, tell me how it can be restored?

N

Same story.

Woke up to do a presentation this morning, 4 months of work, and the boards are 50% gone.

Is Miro responding? We desperately need help.

A

Hi there, 

I am experiencing the same problem.  I have an important project on Miro I’ve been working for months.  I need to show results to my client on Miro and 80% of my information is gone. 

 

Team Miro, can you help us?.  Can we rescue the information we had on our boards?.  This is extremely urgent.

Brandon Lee
Userlevel 4
Badge +1

Hi everyone,

Thank you for reporting the issue. We can confirm that some customers experienced degraded functionality and partial content loss within the past 24 hours. We identified the issue and already deployed a fix. 

If you were affected, please reach out to our Support team and share the link to the board with missing content, and we will work with you to restore it. 

Our apologies for the inconvenience. We appreciate your patience and understanding.

This is a CRITICAL issue @Marina how on earth would we be able to go back and look at our over 100 Boards to determine if I have lost content?  This is disturbing and requires a deeper dive by Miro into resolving as a whole and not at a case by case scenario.  This failure is at the extreme of seriousness, I would consider worse than a service outage, losing IP development can set any User of Miro back many years in development.  I expect a message from Miro executive level explaining the cause and corrective/preventative actions.  I need this to gain back trust from employees who questioned using Miro in the first place.

K

Hi, Suddenly important userstory was lost on myboard.

How do I get it back ?

Sorry, I didnt have a backup it….

F

Same here.
About 75% of the board content gone on several boards.
Realised this during a presentation…
Hope we can retrieve this back asap as the content gone is critical.
Frustrating.

T

I also had Miro mysteriously delete a bunch of my content last night. I thought maybe I fat fingered something, but there are no events like that in the activity feed. Even the way content was deleted is unusual and would defy an accidental delete. It’s like something happened server side. This is bad. 

I

part of our board has been deleted after copying some of it and pasting in a new board

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