Ask The Community

Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 6,744 Topics
  • 22,728 Replies

6744 Topics

Erik Wright
Erik WrightNew Here
posted in Ask The Community

How does a Team Admin delete another members' board?

We’ve just started using Miro at the company I work for in the last 3 months or so, and cannot find a way for our Project Manager to delete others’ boards / projects in our Miro account / team. Based on the documentation I’ve found on Miro’s site, it seems that Team Admins are not really admins at all, as only board owners are able to delete or backup their boards. This makes sense from an ownership standpoint, however, it leaves our workspace cluttered with rogue / old boards. Our Team Admin shouldn’t have to remove the member from the Team entirely just to Administrate their boards, and manually reaching out to these team members occupies time in our work day because many team members are remote. Questions for the Miro Team: Can we get a more granular permission system so those with the Team Admin role can actually, you know, administrate the team / account? Or is this only possible if we have Company Admins through an Enterprise level account? Or will deleting & backing up board

31
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5 months ago
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Wiebke BöschBeginner
asked in Ask The Community

Location Server

Hey guys, can somebody tell me in which country the data input of miro will be saved? we Need this Information for our security policies. I would be glad to receive your feedback.   best regards   Wiebke

17
mlanders
2 years ago
K
Karel DolecekNew Here
asked in Ask The Community

How many people can I see in video chat?

Hi, I’ve read that 25 users can use the video chat feature for a video conference. I’ve not been able to find out how many of those 25 people can I actually see. Is it one active speaker system? All 25 in a gallery view? Something in between? Can it be changed? Thanks for any help. KD.

4
C
3 years ago
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KristyBeginner
posted in Ask The Community

Miro Consultant - URGENT

Hello! We are in the UK and urgently need some assistance with setting ourselves up to do an online collaboration session with a group of people today. Could anyone please get in touch. Thank you!

5
mlanders
4 years ago
T
Troy AcottNew Here
asked in Ask The Community

Invite new user and invite user buttons are missing for one board

I'm an admin. On one of my Miro boards I see two pages that both have a way of adding team members, and on another of my team boards these buttons don't exist. I don't see anything different in settings and can't figure out why the projects are behaving differently?       So on the team without those buttons, I don't see an easy way to add anyone to the team?     Please help

1
T
4 years ago
Monica Twa
Monica TwaBeginner
asked in Ask The Community

Non-Team Member & Refreshing

Hello! We have a non-team member with an “issue.” If a Team member updates a linked document, does the non-team member get the updated version when he opens the board. It appears he is unable to refresh the linked doc.   Thanks! Monica

1
Marina
Mironeer
4 years ago
M
Maxime DelavergneBeginner
asked in Ask The Community

Copy / Paste from / to outside of Miro

Hello, First, the FAQ states that when copying cells from a spreadsheet and pasting in Miro, each cell should appear as a individual post-it. It does not. As far as I am concerned, I get a single text box with each cell becoming a line of text. Also, it seems impossible to simply select a few post-its and paste their content as a list / multiple cells in a word document / spreadsheet. While Miro is integrated in lots of other tools and this is great, not supporting this seemingly simple feature is a terrible waste of time (Mural supports it for example). So, am I doing things wrong or is it really not possible? (And don’t tell me that I need to export a CSV file, please…  ) Thanks in advance for the support Regards, Maxime

20
R
8 months ago
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NataliaNew Here
posted in Ask The Community

Is it possible to invite guest viewers to video chat without making them register?

Hi everyone! Is it possible to invite quest viewers to video chat without making them register? I intend to have group online lessons of English but I don't plan to make every student my team member, just a guest with the right to join the video chat and edit the board (at least write something on it). Why do you tend to use external resources (Skype) for the video conference?

3
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3 years ago
Corina Ocanto
Corina OcantoNew Here
asked in Ask The Community

Create new Team?

Why can’t I create a new free team? I have been invited to others but can’t create a new one… I would like to have a free board that I can manage with a new set of people but I can’t find support help on this topic.

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Robert Johnson
2 years ago
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code64New Here
asked in Ask The Community

Multiple boards for 3 teams working simultaneously?

Hi, we are quite new to Miro and in the process of evaluating the best possible solution for a clients online workshop format. Here’s the challenge: We would need to set up 3 “work rooms” for 3 teams (of 5 each), with each team working on an individual board. After each session, all team members join in the work rooms and discuss the results together. Alternatively we would set up a general space where all teams could meet. However, the moderator should be able to switch rooms seamlessly. In addition it would be great if the 3 teams could use video chat while working on the boards. Thanks for your input!

3
Marina
Mironeer
4 years ago
Manuel Grassler
Manuel GrasslerBeginner
asked in Ask The Community

Follow Along in Presentation Mode

Hey,    I will host my first remote workshop with Miro tomorrow and was wondering if there is a kind of follow-along mode?    what I mean is: I use presentation mode to show some stuff before we beginn to work with the board.  Is there any way to do this without using screen share?    Additionally is there a collect users function? So if I want people to focus on a special area at the board can I push everyone there to see it or do I need to rely ob facilitating them  move there? 

5
Manuel Grassler
3 years ago
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Ekaterina BelovaNew Here
asked in Ask The Community

How to leave an unknown board

Hi everyone, So I have this weird thing happening to me. I am on Free plan and have 1 board with my student. Some time ago some unknown board has appeared on my dash. I can’t edit it or leave it - actually there are only 3 options - make it private, copy the link and open it in the new tab. It clearly belongs to some other people who are doing some IT stuff but I have no means to contact them and ask them to remove me from there. Moreover, I created 1 one more board for myself and now Miro is telling me that I am over boards limit. It is rather frustrating. Does anyone have a solution to such a problem?

7
Y
2 years ago
E
Erin CowanNew Here
asked in Ask The Community

Sharing Mouse Control

I am sharing my Miro board through zoom.  I need the person on the other end to be able to control the mouse.  She is using a surface with a track pad and touch screen.

1
Marina
Mironeer
4 years ago
G
Gary RobinsonBeginner
posted in Ask The Community

Linking teams

Can 3 or 4 teams of 4 to 6 members each be easily linked together as in a virtual classroom?

3
G
4 years ago
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ajjBeginner
asked in Ask The Community

referencing a sticky note/ticket from one miro board to another

I would like to tie two boards  together. There are some tickets/stick notes, etc. with some notes that I like to use in another board. I also want to add such attributes as Priority, Weight, etc. that can be referenced from one miro board to another board. 

4
R
1 year ago
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fabio soaresNew Here
asked in Ask The Community

Team Permissions

I'm just new to Miro. However, I have followed all passes to set the permissions for my team and It seems it's not working since all team members are able to see and edit all boards even without permission to do it. Any clue to fix this?

2
F
4 years ago
O
Olga SganzerlaNew Here
posted in Ask The Community

Remote one-off workshop: can I invite external users with editing rights for free?

Hi everyone - I’d like to run a remote workshop session with around 20 people next week. I am on the Team plan with just 5 seats. If I invite participants to the board for the session, will I be charged the $10 per user prorated per the time they have been on the board or is there an option to get them join for free?   Thank you

7
Marina
Mironeer
3 years ago
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ColletteNew Here
asked in Ask The Community

Missing timer

There is no timer on my miro board and I would like to know how to set it up for a workshop.

22
Robert Johnson
3 years ago
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Marcos GattiNew Here
asked in Ask The Community

Tutoriais e Dicas em Português

Bom dia! Seria muito útil se tivéssemos Tutoriais e/ou Dicas sobre o Miro em português. Alguém pode ajudar?

4
M
7 months ago
V
Valentina DowneyNew Here
posted in Ask The Community

Track presence of the students

Dear all, I am a beginner in Miro. I am living and working in Italy, and CODIV-19 situation is worse everyday. I am strategic designer and part of my activicties is design training to students and companies . I would like to prepare a partecipatory workshop based on design thinking methodologies with company’s design office team. HR director asks me to track the presences of the student (when each student connects to the board and when disconnects to the lesson), do you kow if Miro has such a feature? I have to produce a doc or exel or something similar that recap students’ presences and amount of hours ..company pays  per hour :-( Thank you in advance for your support Valentina

4
Marina
Mironeer
4 years ago
A
AllanBeginner
asked in Ask The Community

Sending a Miro Session invitation via Outlook

We are planning a strategy planning session Monday next week for a client with 20 attendees.  They will be invited using the day pass.  We wanted to send the invitation out with the link and some notes at least 4 days in advance of the session.  However, we do not want them to click the link until the meeting day as their 24 hr day pass may expire before the scheduled session.  What approach is taken in this situation?  We currently have the Miro Consultant plan.

5
Marina
Mironeer
4 years ago
Renato Spakauskas
Renato SpakauskasBeginner
posted in Ask The Community

How to bound sticky notes?

Hello, I created a new tailored board for my particular purpose and added some shapes together, it looks nice and fits my needs. My journey was a bit troubled, I am not used to Miro and took a long time to fnish this board. Lots of rework. However, as soon as I added a sticky note, I noticed that the sticky isn’t bounded to the shape. Meaning, if I move the entire board, the sticky notes remain at the same place, they don’t move together. What am I doing wrong?

4
Marina
Mironeer
4 years ago
S
surbhiNew Here
posted in Ask The Community

Usage for support team

I am new to miro and have been using it for cross globe collaboration. Is there a way to start using miro to manage handovers across regions when you are using it in support team?

4
Oleg K
4 years ago
H
Harry BurtNew Here
asked in Ask The Community

Presentation Mode is not working

Hi all I am preparing for a workshop in the free mode, and am trying to switch to presenter mode to lead participants through the frames. But it is isn’t working. Is this a premium feature? How might I fix it? Thanks HB

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1 month ago
D
Dhaval ShahBeginner
posted in Ask The Community

Performance issues

Hello, Are there any known issues with Miro right now? The status page reports OK, but we had Miro crash with a canvas of ~30 boards, 6 screenshots (150k per screenshot) and maybe 15-20 concurrent users. The board would not render for any users and would either crash or not load/sync. 

3
Marina
Mironeer
4 years ago
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