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Ask The Community

Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 7,329 Topics
  • 24,505 Replies
7329 Topics
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Jillian MullenNew Here
posted in Ask The Community
Student cannot edit a board, but whole class can - why?

Hi all!I am using Miro in my synchronous online community college class. We use Miro during our Zoom sessions. I am having an issue with one student who cannot seem to access our Miro board during class when others have no issue. I provide the whole class with a link to the board that we are using with the necessary access settings (i.e., anyone can edit). Students have already made a Miro account, and I know that the link is working because nearly all students can access and participate on the board.When my student who is having the issue shared her screen, when she clicked the link, the Miro screen said that the board does not exist or that the link has expired. The student has a Miro account, so that is not the issue. The link was not expired and the board still exists.Does anyone know why this would be happening? How can I get this student to access the board?Thank you for your advice!! :)

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1 year ago
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AmyJobsonNew Here
posted in Ask The Community
Billing Information - where do i find it?

I am having trouble updating or finding the billing information for our Miro account. I am currently company admin on a full license. Anyone have any insights?Thanks :)Amy​​​​​​​

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1 year ago
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Abhishek ParikhNew Here
posted in Ask The Community
Embed plotly html in miro

Hi,I am trying to embed a plotly graph (saved as an html on a local server) in a miro board. The file is getting embedded, but for some reason the plot is not loading in the board.Is there a process I can follow to get the plotly plots embedded in the miro board?Thank you!Abhi  

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1 year ago
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infFGBeginner
posted in Ask The Community
How to close presentation mode?

HelloHow can I end the presentation mode?It is not displayed which person started the presentation mode. The user "Presenter" does not exist.  Regards infFG

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1 year ago
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Elina MetelkinaBeginner
posted in Ask The Community
Как я могу узнать, отправлен ли запрос на подключение плана Education?

Подскажите, пожалуйста, как узнать, будет ли изменен план с Free на Education?В инструкции сказано, что рассмотрение заявки может занять до 10 дней. Как узнать, подана ли нами заявка?Преподаватели нашей школы регистрировались по форме заявки “Apply as educator”. Но мы пока не знаем, активируется ли нужным нам план.  

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1 year ago
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Catherine RohnerNew Here
posted in Ask The Community
Miro Frames

Is there anyway to reorder the Miro Frames? Everytime i rearrange them they set back and appear in a random order. Is this a bug? Any Solutions to ordering Frames?  Cheers

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1 year ago
Raechel Ford
Raechel FordBeginner
posted in Ask The Community
Miro Board Freezing When using Templates

Hi, I think this may be an old issue but it is not resolved for me. Eavery time I open Templates and try to edit or load onto the board, it freezes / goes into a loop and I have to refresh the browser to get back to the board. Often it kicks me out of the board altogether. Any help or fix would be appreciated. Cheers!

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Raechel Ford
1 year ago
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Bart OomsNew Here
posted in Ask The Community
Drawing with pen on smartboard and one finger

I love using miro as a mathematical teacher in the Netherlands. Except one point I find very frustrating. I like to move around with two fingers and sometimes I write with a pen on the board, sometimes with my fingers.If I select the pen tool I can write with my finger, but sometimes it stops writing and starts to move around the board and I can't get it to use the pen tool instead. Is it possible to disable the one finger move around, only use it for what is selected.  I tried mouse, trackpad mode no difference

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1 year ago
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sylvain_Beginner
posted in Ask The Community
Duplicate an object over multiple boards

Hi there, I have miro objects (post it or cards) that I would like to duplicate over mutliple boards. The twist is that I would like them to maintain a relation so that when one gets modified (color, text, assignee, tag or wathever), all the duplicates changes too. Is this possible within the current Miro version ?Thanks!

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1 year ago
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Radio PapesseNew Here
posted in Ask The Community
Embedded audio players (from Soundcloud) in Modal block the board view

Hi, I’m new here and I’m using Miro to edit a sort of white paper collecting materials and key points of a seminar we organized last December, in order to make it public and accessible to all the participants. Among all the diverse sources, we’re sharing audio clips, embedded from Soundcloud but once they’re on our board and we click on the player, a pop up player (in Modal) comes out in the foreground and it’s impossible to see the board and continue reading. Last week though, we could play the audio and keep exploring the board: has there been an update in the meantime or should we upgrade our subscription?  thanks everyone for helping, if you have any idea…my bestIlaria from Radio Papesse

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1 year ago
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Dani KennethNew Here
posted in Ask The Community
I don't have auto capitalisation when typing?

Hello!Is Miro supposed to have auto capitalisation when typing??I’m on the desktop app on Mac, and I’ve never had this for some reason.. It’s kind of inconvenient 

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1 year ago
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AnnaDmiNew Here
posted in Ask The Community
Sidebar glitch

I have a glitch with sidebar, when I enter more apps, I see my search history and it won’t disappear, but it makes other buttons not clickable 😫. Can you please help me? Maybe you know how to fix it! 😭

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1 year ago
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Herr_ReissigNew Here
posted in Ask The Community
Colour selection freezes on Samusung Tab

Hello Miro community,I have a problem with some functions freezing after a few seconds on my Samsung Tab 6 lite. First I noticed that the pen colour selction box freezes after one minute or so. I also noticed that some other functions stopped working after a while as well - for example the selection of other boards in the main menu doesn’t work - I can’t scroll or choose.The only thing to resolve this is a restart of the app. Everything seems to work fine then, however after a short while the same issues occur. I have already reinstalled and updated the app to no avail.Would be great if you guys had any advice for me. Thanks!  

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1 year ago
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Prestige AdminNew Here
posted in Ask The Community
Monday.com android and Miro Integration

Hi, there.My Monday.com Android ap was working very well with Miro integrated but suddenly I am getting an error message that I should reinstall the Miro app so my team can use it.  I done this several times, reinstalled Monday.com ap on my device but continues to persists.  Any assistance would be appreciated! Tx. Bruce 

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1 year ago
Leonid
LeonidBeginner
posted in Ask The Community
It's hard to select a cell in a table

Hello,I want to highlight the month in the table with one color, but I can't select all the cells in the month, I have to select every cell. This function is made very uncomfortable. Can you please tell me how to select all cells in a month horizontally to color them all at the same time?Thank you

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Leonid
1 year ago
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christian baumgartnerBeginner
posted in Ask The Community
Download permission

My board users (students in a lecture) without registration have no permission to download pdfs, that are integrated in the board. Where can I change that? thanks a lot, Christian

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1 year ago
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Jason WNew Here
posted in Ask The Community
Payment via GiroPay or Bank-Account

Greetings.I am not able to pay via “Invoice”, because I don’t want to pay yearly.But I don’t have a credit-card, so I am not able to pay that way.I would like to pay with “GiroPay” or “Klarna” or other providers which provide payment via bank-account.

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1 year ago
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ZackPinskyNew Here
posted in Ask The Community
Endless buffering; board is viewable but not editable on Chromebook

Board loads but side panels are an endless buffer, making it impossible to edit. I’ve tried incognito, disabling extensions, and restarting. It works on my mac, but not chromebook and it worked on my chromebook just last week. Please advise, thanks.(Note white rectangles with the gray buffers in this screenshot: https://imgur.com/a/wLvqhsV)

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1 year ago
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Aya AbuovaNew Here
posted in Ask The Community
не могу редактировать доску

Одна доска стала недоступна для редактирования, после того как Миро добавила доску для меня, хотя не я ее добавляла. Как ее удалить и вернуть старую доску для редактирования?

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1 year ago
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Camilla Gazmuri-SymmesNew Here
posted in Ask The Community
Bold text not working on MIRO website

Heya, I can’t seem to get the bold text to work when using the MIRO website. It has worked before, I’m not sure what has changed. I tried removing all my cookies and also loading in an incognito window but I’m still having the problem. Just be clear: I write something, I etiher do (Ctrl + B ) or click on the B icon, and the text appears to stay the same. Also when checking on other people’s computers, they can see things in bold on MIRO that for some reason I can’t see on my computer. Please can you help me with this?Best wishes,Camilla

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1 year ago
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qzo4Beginner
posted in Ask The Community
board is viewable but not editable on andoid devices

I’m unable to write or draw on the board. When I try to draw, I just move around the board. My students which use android devices are stuck with the same problem. 

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1 year ago
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Darren GeaneyNew Here
posted in Ask The Community
I have some questions on the Miro Academy

Hi, I am a current user Miro and I have a few questions on the Miro Verified badges that a Miro user can attain.Having looked at the Miro Academy there are several courses that are available to Mio users.I was hoping if you could help me with the questions below:Could you provide a summary of the content of the following courses: Miro Essentials Mapping and Diagramming Collaborative Meetings Client Collaboration Miro user support Is there a cost to complete the courses detailed in the previous bullet point? Does a user need to create a Miro account to complete the courses detailed above? I find Miro to be hugely beneficial in how I work, and any information you could send me on would be much appreciated. RegardsDarren

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1 year ago
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Sam CameroNew Here
posted in Ask The Community
Adone Illustrator to Miro

How do I copy all the graphic elements I created in Adobe Illustrator and then pasting it in Miro without it being one image? I still want to be able to click on each graphic separately while in Miro? I’m hoping I don’t need to copy and paste each graphic element one by one. 

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1 year ago
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Hugh BathurstNew Here
posted in Ask The Community
Miro looks usable but can't use as can't save locally

.. I’ve seen a few conversations around this so - unless hear back - will conclude there’s still no option to save work locally so alas, unlikely to use and recommend your useful looking software.  Cheers Harry (Cronulla, NSW)

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1 year ago
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Wyatt W. BarnettNew Here
posted in Ask The Community
Arrow Keys in Presentation Mode now shift the frame not advance the show. Breaks a few of our remotes . . .

It seems like the latest Miro app update changed the presentation mode keyboard behavior a bit. On both the windows and mac app the arrow keys now slide the frame around the presentation, not advance the frame. This broke a few of our remotes. Thankfully we had one that used page down not right / left arrow. Is there any way to turn this function off of switch the behavior back? We really liked those remotes.

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1 year ago
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