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Ask The Community

Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 7,313 Topics
  • 24,435 Replies
7313 Topics
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PressLinkBeginner
asked in Ask The Community
Comments Box Update Issue

We found there is some update from Miro yesterday that the comments boxes group with numbers when the page zoom out, image as below:- Please advise how we can remove this function as this is not user friendly and the colored comments boxes could only be shown after we zoom in every single area which is very hard to notice the colored comments box.Thanks

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3 months ago
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Minny LeeNew Here
posted in Ask The Community
Chatting window - size

Chatting window size are needed to be adjustment by user. When I would like to share it to other team members who were not joint that Miro page, it can be shown whole communication history, but as chatting window can`t be bigger, I need to drag and copy for sharing. Some times it works, but some times it`s font and detail was mistaken for sharing in same mood. Please let me know whether I can adjust chatting box size. ggtarget@ggkorea.co.kr  Thank you so much, best regardsMinny

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7 months ago
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Zuma IbehNew Here
posted in Ask The Community
Moving Miro subscription

Hi,I am trying to reduce the team size of my company (we were overcharged on our Business Plan subscription). Currently, I am the only admin and I have two guests under our subscription. One of my other colleagues is a paid member and I am trying to demote her to a guest (so that I am the only paid member) but it won’t let me do so. It keeps saying that the team must have at least one admin even though it does (as I stated, I am the admin).My colleague suggested that this may be due to the fact that she was already an Admin on her own team and it seems that we joined her team (ie when we started our Business Plan subscription, our subscription connected to her existing sales and marketing subscription). Is it possible to move our Business Plan subscription to another team so that it is not connected to her marketing subscription? This way we would be able to have our own separate team in which I am the only paid member.Any help on this matter would be much appreciated.Best,Zuma

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1 year ago
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WyrdNew Here
posted in Ask The Community
Grouped Items don't stay grouped.

I am having an issue where I group multiple items together in a template, save the template, and upon re-opening it some (but not all) of the groups have been un-grouped. Why is this happening?

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Robert Johnson
1 year ago
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ProcurementNew Here
asked in Ask The Community
Does miro business plan provide a free of charge invoice manager account?

We plan to buy the Business Plan. We need a special account. Let me say an “invoice manager account”.  He only has to handle the company infos, credit card credentials and invoices. No need to be a member or admin or work with the miro app. Therefore that account shoud be free of charge. Does miro provide such an “invoice manager” account?Thanks and regards

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Kiron Bondale
1 year ago
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Olga_12321New Here
asked in Ask The Community
Personal board will become public

Hi, I’m on free plan, but some time ago Miro gave me an extra personal board as a gift. I don’t really need it, but I cannot delete it, there’s no such button. A couple of days ago I received a notification that this board will become public in a few days and then one of my other booards, which I do need, will become inactive. What can I do to prevent it? Will I be able to delete the private board when it becomes public? Thank you in advance!

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3 months ago
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Ernesto SillasNew Here
posted in Ask The Community
Features Audit Template how to

Miro has a lot of templates but very little documentation on how to use them.  I’m specifically looking at the features audit template and there is very little “how to”. This is the same for may other templates out there. https://miro.com/templates/features-audit/ 

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8 months ago
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Kübra UçarNew Here
posted in Ask The Community
Disappearance of Texts

The texts I used in the diagram disappear the next time I open the page. By clicking twice on the previous location of the text, the text becomes visible again.  why?

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6 months ago
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DM_MDNew Here
asked in Ask The Community
Move shapes after lock

Why some shapes I can't move when it's locked but some can? https://realtimeboardhelp.zendesk.com/attachments/token/7dtWroIxbxWDzm3RHtWqYqKNJ/?name=CleanShot+2024-05-19+at+00.23.13.mp4

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Robert Johnson
3 months ago
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Venky_nk123Beginner
asked in Ask The Community
Miro freezes when moving text box

Whenever I try moving text box, Miro freezes.  I am forced to refresh the browswer to do any further activity.  It works for another few clicks and freezes again. I started noticing this since the last 1 week or so.  This is truly frustrating. I am running Edge on Mac.

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Kenneth Ritley
3 months ago
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Aleksandra DmitrievaBeginner
posted in Ask The Community
I can´t edit my board

Some of my students has created a board which doesn´t enter to my free account. So I have lost editing rights in my principal board which I use with a lot of different groups. I can´t delete any of the boards I have, except for the main one, which I really need. I need the support group to help me to delete the unneeded boards and let me work free of charge as I did before. I really can´t go for the upgraded version. Thank you!

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5 months ago
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VViolet23New Here
posted in Ask The Community
Tasks by completion %

Hi all,New to this community and to Miro. Is there a way to show tasks by % completion?I have about 15 tasks that span over the year and would like to show how they are tracking. is there a template for this. Each task will have different % completion thank you

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1 year ago
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Julian BinsteadNew Here
posted in Ask The Community
English Spellcheck

Hello, my spell check says it is set to English in Miro desktop app, yet i seem to be getting spelling corrections from north american. How can i set the spell check to English? 

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1 year ago
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chloeputzkeNew Here
posted in Ask The Community
Access Troubles

I am the owner of a team on my free account, but I can’t delete boards, remove users, or rename the team. Is this an access issue or free version issue? How can I do/have access to these things if I have verified that I am the owner in the account I’m using and logged in on?

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Robert Johnson
8 months ago
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dheenNew Here
asked in Ask The Community
generate text from file name

Hello all. Currently working on an image based audit of design work spanning 10 years and would like to know if there’s a way to generate a text field (title)  from the file name directly on the board. I’m looking to export a searchable pdf where each image has a title directly next to it. I realize I could likely do this in bridge but currently images are all living on a Miro board so trying that first.  Preferably in batches. TIA

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7 months ago
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M-HS-MainzNew Here
posted in Ask The Community
In MacOS cannot add Miro Board to MS Teams

I cannot add a board to the MS Teams. I am using a Mac (macOS Ventura 13.3.1). I can select the Miro add-in and can sign in to the account, but the following link does not load at all (blank page)https://miro.com/embed/ms-teams-app/auth-endWho can help?Thanks!

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1 year ago
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DladouceurNew Here
posted in Ask The Community
Leaving Miro for good ... lack of support for simple things like cut and paste

It is 2024 -- and Miro cannot parse Word formatting and paste things correctly. This is ungodly. Cut and Paste from other apps is a built in hindrance forcing you to stay in Miro -- and it is an awful user experience. Table management and office application integration is horrid. We will be leaving soon. 

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8 months ago
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Benjamin BennettNew Here
posted in Ask The Community
Send notes to miro via text message

It would be awesome to capture an idea quickly with a text message to the board somehow and then be able to see it and organize it when you were ready to log in. 

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11 months ago
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Philip Peng RosenthalNew Here
posted in Ask The Community
How to I get the highest possible safety guarantee that I will never loose my boards

Hello I love Miro and I am using it to plan the shooting of my first feature film. I am currently using the free version and am okay with the current features for now, but one extremely important aspect for me is corruption (etc) -safety.It would be a disaster for me if I lost acces to my ever growing, comprehensive boards.- Either because of corruption, accidental deletion, or due to something in my or miro’s end.How to I gain maximum protection from this? How to I get the highest possible safety guarantee that I will never loose my boards. Does the paid versions help with that?ps.Also I would love to be able to work offline. 

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8 months ago
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K.ABeginner
posted in Ask The Community
How to switch subscriptions from annual to monthly plans (when changes in team size will be reflected)

1) How do I switch my subscription from an annual plan to a monthly plan?2) If I reduce the team size, when will the change be reflected?- Will it be reflected immediately? (What will happen to the users currently registered on the team?)- Will the change be reflected on the next update date?

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9 months ago
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chrisiaruNew Here
posted in Ask The Community
Boards from Zoom not visible in Miro and vice-versa

I have installed the zoom integration and logged into my Miro account in Zoom. Nevertheless, I do not see my Miro boards in Zoom, and I do not see the Boards created in Zoom in the list in Miro. 

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1 year ago
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Tom BatitoNew Here
posted in Ask The Community
If I have the Starter plan, and I invite 3 members - could I distribute their access?

Hi everyone,I currently have 2 projects with two different developers. I would like to have 2 separate boards within my workspace; one for each project.I would like to invite each developer to their relevant board.I don’t want a developer to see or have access to any other boards within my workspace other than the one that I invited him to, nor do I want them to know about any other team members within that workspace.Is that possible? Thank you!

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10 months ago
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KalimuthuZluriBeginner
posted in Ask The Community
Pagination of Boards API

Hey Team we are getting wierd error from boards api when implementing pagination.when we hit boards api with limit=50 and offset=697-746  it is not working. but for other limit values and offset values it is working. 

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9 months ago
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Mach mal den MarkusNew Here
posted in Ask The Community
Education Plan

Hallo liebe Community,  könnt ihr mir bitte weiterhelfen?Ist es ohne Planänderung/Preismodell möglich weitere Teams anzulegen?Danke für die Mühe und Unterstützung. Gruß Markus

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Robert Johnson
10 months ago
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Suri CohenNew Here
asked in Ask The Community
flow chart directional change

Hi miro, The template I’m using is from L to R. How can I change the direction to have the flow from bottom to top?Thanks!-Suri

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3 months ago
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