Ask The Community

Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 6,800 Topics
  • 22,921 Replies

6800 Topics

K
KuuhNew Here
posted in Ask The Community

Text and textboxes on android are quite broken

[Third time trying to write this because I’ve accidentally gone to the previous page and lost the form data]I’m using a Samsung Tab S9+, it’s a built in keyboard and touchpad on it’s detachable cover. I’m using miro mostly with a mouse and keyboard setup, instead of using it only with touchscreen.There are two abnormal points to tackle.1st: Text renders quite a bit differently than the browser on mac or windows, and this does indeed affect layouts. The text appears larger, and some words at the end of the line end up on the line below. This occurs both on the miro app, and miro via samsung internet browser. [images comparing windows (Microsoft Edge) and android (app) at the end of the description]2nd: If you edit any text via android app, the text being edited grows abnormally large, but it gets to it’s standard after. The problem is that the textbox follows it’s size when editing, but it doesn’t get smaller again. [google drive video link]Thank you for your time and attention.  

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K
5 months ago
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theviktoriaaaNew Here
posted in Ask The Community

problem with access

Good day! I have a problem. I don't have free access to my board, how can I get it back? yesterday I gave viewer access to my student and for some reason I also became a viewer. I also have another old profile of mine in miro, I checked it there, I am also a viewer there. Maybe this is some kind of bug? How do I regain access to my board?name of the board Product Roadmaps

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5 months ago
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Anders WahlborgBeginner
posted in Ask The Community

Table items get distorted when adding columns

Sometimes when working in tables I want to use a column for simple pictures consisting of a few grouped objects (a few lines, a couple of squares or triangles, a simple smiley made with lines and circles).This works fine until I add another column that “pushes” the column with the pics. Then for some reason lines get distorted, connections are lost and it turns in to quite a mess.Please suggest how to avoid this (example below): Simple (grouped) picture Before adding a new column After adding a new column 

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5 months ago
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Kevin DewachterNew Here
posted in Ask The Community

Cannot access/open my locked whiteboard

Hello, I created a whiteboard for a team meeting and now I am not able to access the content anymore due to it being locked.Despite trying to log in, using a different browser, I just cannot unlock/access/see the whiteboard anymore … Is there any chance to recover it? it says that the board will be deleted in 4days.The link is: https://webwhiteboard.com/board/yjaYMTyVKTFlG5cdE5lHIHwVpxEXOqQH/Thank you for the help!

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K
5 months ago
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Katy EvansNew Here
posted in Ask The Community

Exporting Miro board to ingest to an AI document chat model.

Hi, has anyone tried to export a Miro board to an AI document chat?   

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5 months ago
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K.ABeginner
posted in Ask The Community

サブスクリプションを年額プランから月額プランへ切り替える方法（チーム規模の変更が反映されるタイミング）

①サブスクリプションを年額プランから月額プランへ切り替える方法を教えてください②チーム規模を減らしたら､変更が反映されるのはいつでしょうか？- 即座に反映される？（今チームに登録されているユーザーはどうなりますか？）- 次回更新日に反映される？

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5 months ago
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K.ABeginner
posted in Ask The Community

How to switch subscriptions from annual to monthly plans (when changes in team size will be reflected)

1) How do I switch my subscription from an annual plan to a monthly plan?2) If I reduce the team size, when will the change be reflected?- Will it be reflected immediately? (What will happen to the users currently registered on the team?)- Will the change be reflected on the next update date?

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5 months ago
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Guru C GNew Here
posted in Ask The Community

Not able to load the board

I am not able to load a board. Tried it on app(force loaded, cleared application data and reinstalled the app) as well as incognito browser. It simply loads forever.Duplicating the dashboard did not help either. Duplicated one also in ever-loading state.I cannot find a suitable fix. Can you help me?

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5 months ago
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Young Guns Art StudioNew Here
posted in Ask The Community

Please allow copy-and-paste pictures for iPhone/iPad App

Hi Miro team,Please allow copy and paste for photos on the Miro App Iphone and iPad, it’s a big inconvenience to not be able to do that when it’s such a simple function and a lot of people wants to work mobile on their phones and tablets.Please address this soon! It’s a small function but makes a world of difference!

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5 months ago
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ljsaleNew Here
posted in Ask The Community

Flow Leaving Odd Branches

Hello,I’ve been working with a flow in a file with some colleagues and we need to refigure it. My colleague has said that he’s deleted some of the branches, but they are still present on the board. They can’t be deleted, they can’t be selected and they’re not locked. Does anyone have any idea what’s gone on here?   

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5 months ago
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KalimuthuZluriNew Here
posted in Ask The Community

Pagination of Boards API

Hey Team we are getting wierd error from boards api when implementing pagination.when we hit boards api with limit=50 and offset=697-746  it is not working. but for other limit values and offset values it is working. 

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K
5 months ago
Vishnu Jayan
Vishnu JayanNew Here
posted in Ask The Community

Backend coding/adding functional formula in Miro

Hi guys,I’m planning to transition a sustainability tool for product design as part of my master’s program from excel to Miro, as it’s easier to use, and better for ideation and integration (basically an open-source application running on Miro with the flexibility of having in-built Miro features in the design process). However, the tool has some automated calculations which are done using macros in the excel, and it doesn’t seem like Miro supports addition of formulas in the backend to automate the actions.Do you have ideas on if its feasible to do it?Thanks in advance.

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Vishnu Jayan
5 months ago
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Richard McKinnonNew Here
posted in Ask The Community

Content unstable in "Notes."

I’m using notes to script a training. It is a 6 hr. training, and I’m including frames from the board. So there is quite a bit of content there. It makes a nice facilitator guide when exported as a .pdf. I’m wondering if anyone else is experiencing an issue of content not behaving as expected. Sometimes when I add a board object (frame), it creates a duplicate. When this happens, I’m often not able to delete the duplicate. Also, the object will move around to a different location in the notes section. Small amounts of text (usually at the beginning of a paragraph) will also randomly move, change and disappear. Thanks!

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5 months ago
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Steve MartinNew Here
posted in Ask The Community

Improve navigation around the board

I feel, especially with small monitors that navigation around the board could be a lot better. The map doesn't; help much when you have multiple users all adding content at various times. Suggestion to provide an improved navigation experience.

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5 months ago
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ghian laurieNew Here
posted in Ask The Community

Removing team members from free account

Good day, There is no way I can find to contact miro directly as it sends me to the community so I need help.I am a member of a team of rough 25 staff who has access to a team called “x”The admin assigned has left in 2018 so I cannot remove members or change admin rights / permissions.  I have been assigned to remove inactive users/members but can only do so as admin. As there is no way to contact the admin assigned to change ownership I am stuck with multiple people being able to access information that I cannot change. Surely there is a way to remedy this 

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5 months ago
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Bidi Sh.Beginner
posted in Ask The Community

auto create a miro board from template

Hey, I’m looking for a way to auto create a miro board from teamlpte. did any one use zapier for this or any other automation system?after generating that miro board can I send a link of that board to an email or to my email?  how can it be done? thanks 

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5 months ago
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Francisca Moraga Cruzat
posted in Ask The Community

No link to Webinar Recording 11.28.23

Hi there!I'm not getting the links to the recordings of the webinars I've signed up for. I'm not able to join live every time due to time difference (I'm located Europe).Could anybody help me with this?I have signed up for another webinar coming up and I'm worried the same thing will happen again.Best regards,Francisca

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5 months ago
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Ollie HoweNew Here
posted in Ask The Community

PDF upload issues

PDF import does not include some pages and often renders as very low resolution??

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5 months ago
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Renato OsorioNew Here
asked in Ask The Community

workspaces + copy boards

Hello, i have a strange question. we have 2 workspaces within our Miro World. One where we have everything and another for processes etc. in our processes workspace, we don’t want people to edit however we want them to be able to copy the boards out. The issue we are encountering is basically when someone copies a board it saves to their “personal board” that’s great, but is there a way to force them to save in our MAIN workspace and not the processes personal board?  thanks

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5 months ago
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Brandl33New Here
posted in Ask The Community

How long does customer support take to reply?

Hello,I have sent a request to refund an accidental purchase via the form.How long does support usually take to reply as I need this money back ASAP.Thanks!

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5 months ago
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Will the ThrillNew Here
posted in Ask The Community

Miro Freezes. on FIREFOX but NOT EDGE.

Miro freezes (WHEN I USE FIREFOX) when I do the following:Click on Duplicate Click on Name of my BoardNot a problem using EDGE.  

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5 months ago
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john011New Here
posted in Ask The Community

Speakatoo API is working in POSTMAN but not in my integration

Hello, I've been trying to integrate Speakatoo for Text-to-Speech conversion, and while the Speakatoo API works fine on Postman, I'm encountering issues with the integration in my application. I'm curious if anyone else has experienced a similar situation or has insights on troubleshooting this. Your assistance would be greatly appreciated!

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5 months ago
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Josi ecosignNew Here
posted in Ask The Community

My email account got deleted and I lost the access to all my teams and boards

My work email account has been overwritten with a new address and now I cannot log in on miro anymore, because I don’t have access to my former email address. I lost access to all the boards I created and the teams I shared or to which I was added. Is there any possibility to fix that?

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5 months ago
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Manpreet SambhiBeginner
posted in Ask The Community

Can't share link

When I share the whiteboard link, the user receives a request informing them to sign in. This has never happened before. It has been happening for the last 24 hours or so.

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5 months ago
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Eric859Beginner
posted in Ask The Community

Site Slowness

Your site is referencing another URL from mirostatistic.com.  This domain doesn’t resolve to an IP address which is why your main page isn’t loading.  Please fix.

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5 months ago
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