Skip to main content

Ask The Community

Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 7,478 Topics
  • 25,099 Replies
7478 Topics
T
Tetiana PokhalchukNew Here
posted in Ask The Community
free upgrate for Ukrainians

Hello. I hear Miro generously shows support for Ukraine and thus there has been a possibility for Ukrainian users to get their  plans upgraded for free. Is there still such a possibility? And what is needed for that?I would be grateful for your response. Thanks in advance! 

1
ElvaMiro
Mironeer
6 months ago
D
Daria HoltsovaNew Here
posted in Ask The Community
upgrade for Ukraine

Hello! I have heard that Miro generously shows support for Ukraine by providing them with an opportunity to get their plan upgraded for free. I am a Ukrainian and I teach English to Ukrainian students and children . I would like to know whether it still possible to get my plan updated? Where I could get the information about that?Thank you in advance for your answer as well as for your support!!

1
ElvaMiro
Mironeer
6 months ago
N
NassimaNew Here
posted in Ask The Community
All my images are gone!

Hi everyone, Hope you’re all well.  I really hope someone will be able to help me. I’ve logged on to my account and all of my images are gone.  All of my layouts and images are not there. Does anyone have any ideas of what I can do to get them back?  Has been over 7 months of work with mentors so really hoping it hasn’t just disappeared! Thanks a mil!

1
N
7 months ago
Q
QEdwinNew Here
posted in Ask The Community
Bad Gateway 502

Try to load Miro, But I only get “Bad Gateway 502”I realy need to get in there to use what i made in Miro - hours of work for it not t work is quite devestating...

1
Q
7 months ago
Anastasia Lebedeva
Anastasia LebedevaBeginner
posted in Ask The Community
Advanced image editing functionality

The advanced image editing functionality in Miro seems very useful, namely:- the ability to crop pictures in a rectangle format WITH ROUNDED EDGES (or the ability to fit pictures into such shapes)- ability to mirror images from top to bottom and from left to rightThis would greatly simplify the preparation of boards, because now many images have to be pre-processed in a special editor.

1
A
2 months ago
M
Mike KippenhanNew Here
posted in Ask The Community
[SOLVED] Cannot switch teams

I am trying to switch teams, when I make the selection and return to boards, it returns to the previous team, which is not the one I want.I am unsure how to make the team switch engage.POS UI on Miro’s part. Can anyone help?

1
M
7 months ago
X
xtina webbNew Here
asked in Ask The Community
how to message all users in a team- education plan

hello all. can someone share steps to messaging all users in a team? i need to delete them but what to message a notification first. i am on the education plan. thanks in advance!

1
Robert Johnson
7 months ago
S
Stella MeiskeNew Here
asked in Ask The Community
Miro loading issue

Hi, since yesterday I cannot get into Miro anymore. It is stuck in perpetual loading mode. I have tried to enter via incogntio mode but not even this worked.  Does anyone have any idea what the problem could be? My colleagues can still access my boards. Thanks!

1
S
8 months ago
W
WinterNew Here
posted in Ask The Community
Is it possible to all downward branches of single cell?

Hi!I am building a very extensive flow chart that is requiring me to constantly move around cells(?) and groups of cells in order to create space for *more* cells. This requires a TON of grouping and un-grouping of cells and their branches that flow from them. Is it possible to select a single cell and have the option to select all cells that are downward branches of said cell? This way I could quickly move around entire groups of cells while maintaining structure.Thanks in advance!!!

1
W
8 months ago
T
TashaYadrentsevaNew Here
posted in Ask The Community
Don't get 'Starter' option when trying to upgrade from Business

Hello,  I am on the Business plan currently and would love to upgrade to the Started plan. However, I don't have a button to choose the Starter plan.  I see only the possibility to continue with the Business. Could you help me with the right steps? Thank you!

1
Robert Johnson
8 months ago
J
Justin WilsonNew Here
posted in Ask The Community
How does a Note (from the app) link to a Board?

I’m just starting with Miro and have created a Board. I went to the top right hand menu and entered a Note, but doesn’t appear on my Board anywhere and I don’t seem to be able to link it. Is it an unrelated tool? How do I connect them?I have seen that I can create a Sticky Note within the Board, but that is presumably something different from a Note?Thanks

1
J
8 months ago
E
EhleNew Here
asked in Ask The Community
3 Dots for Arranging Table Columns and Rows is not there

Halfway through building a Service Blueprint, the 3 dots disappeared. Is there a way to bring them back? I can’t rearrange my table now…..

1
Robert Johnson
7 months ago
D
darya_arNew Here
posted in Ask The Community
Как перевести доску в режим view only

Как самостоятельно перевести доску в режим view only?У меня тариф free, пользуюсь тремя досками. Появилась необходимость создать новую, но при создании сайт сам переводит одну из существующих досок в режим view only. Могу ли я сама выбрать какую именно доску сделать только для просмотра?

1
Robert Johnson
8 months ago
A
Allison KelseyBeginner
asked in Ask The Community
Magic mouse zooms in and out of board randomly

I have a magic mouse, using Miro in Chrome browser on a Macbook. I find that the board zooms in and out and moves from side to side in a very distracting way. I think it’s the mouse, but wanted to see if anyone else has had this issue and can recommend troubleshooting steps or has a fix.  Thanks!

1
J
7 months ago
M
Mironeer
Miro Community Team
asked in Ask The Community
Test Post

I love the Miro Community Forum 

1
M
1 month ago
D
Diya BurmanNew Here
posted in Ask The Community
AWS Cost Calculator: not allowing Editing/Setting the parameters on an AWS Service.

As you can see in the diagram above I’m trying to estimate the cost of an AWS service by trying to edit/set the properties like region etc. But when I click on the `Set` button it just runs into an endlessly spinning wheel without loading any of the properties. I can’t find anything in the documentation for the cost calculator beyond the steps I’ve already taken. Any idea what’s going on?

1
Manouska J
Mironeer
7 months ago
T
Tomasz GieburowskiNew Here
posted in Ask The Community
Miro board disappeard

Hi, I have created a board few weeks ago and then invited my friends via e-mail invitation to the whole workspace. After few weeks we have lost access to this specific board in the workspace. I cannot see it in my boards and my friends also cannot access it. We even tried going to the link attached to the invitation sent just after creating the board but Miro says that you can’t get access to this board. How could this board dissappear? What could have happened?

1
Robert Johnson
7 months ago
F
FlorisBeginner
posted in Ask The Community
Insufficient Information on Access Request Email Notification

Hi,When receiving the notification of someone wanting to join your team, it does not include their email address. It just states:...Wants To Join Your TeamBecause I have a larger team where the administration is distributed, I do not personally manage all access requests. However, when someone joins my team on Miro I want to see at a glance if they request it with their company email address (also if external team member from another company), so I know where they come from for security reasons. I cannot go into the access list every time this notification comes up. If the email address could be added to the email notification, that would be very helpful.Thanks,Floris (P.s. the categories seem to be very limited on this form)

1
S
6 months ago
M
Mandy WebbNew Here
asked in Ask The Community
Formatting Bar is in the way

When Screen sharing content with my clients and live entering data, the formatting tool bar is constantly on top of the surrounding items.  For instance I select an item to talk about it or to edit it type and immediately the content above it is obscured by the toolbar (image).  Is there a way to move it or dock it?   

1
Robert Johnson
8 months ago
K
Kyle CallananBeginner
asked in Ask The Community
Unable to find pdf

PDF generated by Miro is not in my downloads folder.I have double checked my browser settings and tried on the app as well as both Safari & Chrome. Please help

1
Robert Johnson
7 months ago
T
Tim HudsonNew Here
asked in Ask The Community
Image won't delete

Hi there, I pasted an image into miro and it’s stuck in the left corner of the board. Eventually it dissapears but then, no matter which board I am in, it suddenly re-appears. Any thoughts on how to delete these permanently? I can’t even click on it, it’s just stuck in the left corner. 

1
Robert Johnson
7 months ago
Brian Treff
Brian TreffNew Here
asked in Ask The Community
Limit Project Member Access to a Specific Project Board?

Use case: I would like to use Projects to organize work for a small group. Each project member should be able to create boards in the project (which means they require Can edit access to the project). However, sometimes there will be a board in the project for which I would like to limit access to Can view or Can comment. Is this possible? I can’t seem to find a way to make this work if someone has more permissive permissions at the project level.

1
Robert Johnson
8 months ago
C
Cariou ChristopheNew Here
posted in Ask The Community
Draw.io access denied

Hi, this morning I can’t edit my draw.io embedded diagram in Miro. When clicking on 2edit” button, I have this kind of message :I disconnected and reconnect, clear Miro cookies… no effects...

1
N
8 months ago
K
Kara T
asked in Ask The Community
Can't find alignment and distribution options for BPMN shapes

I’m using the BPMN shapes pack, when I’ve selected multiple shapes it doesn’t provide an option to align/distribute like with basic shapes. Is this a bug or a new feature that would need to be requested?

1
Robert Johnson
8 months ago
S
School of TechnologyNew Here
asked in Ask The Community
Education Account

Dear all, I’ve signed up for a free education account for my workplace but can only allocate 10 licences. I read that an Education account can allow up to 100 licences. How can I get this amended? Thank you.

1
ElvaMiro
Mironeer
6 months ago
Terms & Conditions