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Ask The Community

Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 7,500 Topics
  • 25,197 Replies
7500 Topics
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Mario CarrilloNew Here
posted in Ask The Community
Education Plan - Promoting Team Members

Hello Miro Coummunity.I am the Team Admin for an Educational (FREE) plan that Miro has so kindly allowed us to use. Our team consists of 3 people (including myself). I am leaving the company (College) and I'd like to promote one of the team members as a Team-Admin. As of right now, Miro doesn't allow me that option. The only choice I have is to “delete a team member” not to promote a member to Team-Admin.Can you guys please help me find a solution to this problem?Much appreciated!

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Robert Johnson
1 year ago
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MK PiatkowskiBeginner
asked in Ask The Community
Help! I have orphaned objects

I added in a Miroverse template and it came in so far away from all my other frames that it doesn’t show up on the mini map. Then to make things worse, the frame that had related content also separated from the group. I can see them when I flip between the frames on the side bar but it shows me there’s a lot of real estate between them. I tried to manually move the one frame and when I flip they do seem to be closer but I’ve been moving it for 15 minutes now. There’s got to be an easier way! I can’t seem to find anything about this problem in the community but I hope someone can help.

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10 months ago
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KarynaNew Here
posted in Ask The Community
Are "bring to front" and "bring to back" functions no longer available?

Hi! I use a free Miro version and recently 2 functions have disappeared. Are "bring to front" and "bring to back" functions no longer available? 

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Robert Johnson
10 months ago
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Nadine BatesNew Here
posted in Ask The Community
Support

Hello,  Can anyone help me with this please?Can someone help me or point me in the right direction to resolve this. I have a free account which was still part of a previous work team I was part of, and creating boards in their space. I've now lost access to the boards I created within that team, which has important information I still need. Please can you help me get access to these and/or inform me who the owner is so I can reach out to them directly to regain access. I really don't want this work to be lost. Thankshttps://miro.com/welcomeonboard/WTFvb0lyTEtSc2tvOU8wWkNnN0plUmJzOVJvN0toYzVvYmNRMTBPdUV0WW4yT2FLeEtuaFFBd1h6RUR5dFdheXwzNDU4NzY0NTQzNjMxODUyNDU1fDI=?share_link_id=545417656588McD's UK x SSL - Innovation Workshop, Visual Workspace for Innovation (miro.com)

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9 months ago
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Alex LipnerNew Here
posted in Ask The Community
Return to a certain zoom level and a specific section of the project simultaneously.

Hi :) I'm writing from our team, who recently began using your app.We're impressed with its intuitiveness and overall design - thanks for that!However, we've encountered a bit of a snag. It's related to the view mode settings, particularly zooming in and navigating through our projects.Is there an option to quickly return to a certain zoom level and a specific section of the project with just one or two clicks? Here's the situation: Our projects often contain over 50 elements. We start our presentations in the top left corner with a zoom of 85%. As the presentation progresses, we navigate to different areas and adjust the zoom level, sometimes above or below 85%.There are moments when we need to swiftly move to a particular project section at a predetermined zoom level. This becomes challenging during live online presentations, as manually adjusting the view with multiple clicks is time-consuming.Is there a feature that allows us to jump to a designated part of the project with a set z

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Henrik Ståhl
9 months ago
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Gopi Krishna RavichandranNew Here
posted in Ask The Community
Failure in SCIM provisioning between Miro and Azure AD group.

Hi,We noticed that provisioning logs created failure status for users who are de-provisioned from Azure AD Group to Miro. Attached a screenshot of the failure status. But actually, users are moved to deactivated users in Miro Enterprise. How to fix this failure status on the logs? Any help would be appreciated.   

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2 years ago
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MmmNew Here
posted in Ask The Community
[RESOLVED] Upload menu hidden behind Miro logo

I can drag and drop docs, but there isn’t even an option to “upload from device.”These are the only options (in pic) 

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Robert Johnson
7 months ago
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Konstantin NefyodovNew Here
posted in Ask The Community
what's going on?

 

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1 year ago
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Changying ZhengNew Here
posted in Ask The Community
AI feature in Miro—Zoom App

I am doing a demo for my group of all the AI features. However, when I use the Mrio app in zoom, none of the AI feature works. I get the error message: “Something went wrong. Please try again later”. Anyone able to get it to work or Any plan to make the AI features work in the app?  

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Manouska J
Mironeer
7 months ago
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Enrico3511New Here
posted in Ask The Community
Bold Text Not Working (Not displaying as *bold*)

Both online browser based and downloaded app does not display bold text while on another PC it works perfectly on the same board. Anything that I’m missing from settings that enables Bold Text or why does it work on one computer and not the other Works on Win 10 and new PC is Win 11, could that be the cause and how to troubleshoot?

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1 year ago
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ThisIsAveryNew Here
posted in Ask The Community
Can't move/organize items while viewing Voting results

You used to be able to get the pointer (not hand) and move things around when viewing voting results.You no longer can.It’s very common to organize items after the results of voting. Having to swap away from seeing the votes each time you want to move something is maddening.

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8 months ago
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Brian RiordanBeginner
posted in Ask The Community
View Asana/Airtable/Trello Subtasks

I want to be able to see sub-task data in Miro.  Ideally I can toggle permanent view of subtasks, or make it expandable, and I can choose in either the task management tool OR Miro which properties are displayed in the tasks.

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1 year ago
Brandon Lee
Brandon LeeExperienced Community Member
posted in Ask The Community
Comments behaving Buggy when Zooming In/Out Board

Anyone seeing weird behavior with an Open Comment ghosting when Zooming/Panning in the Board?In my case when the behavior starts, I Zoom Out and everything starts disappearing on my Board so that it is Blank.  When I reload everything is fine.  I will submit a Ticket to the Developers and report back if anything is relevant to Share with Community.Cc: @Robert Johnson 

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Brandon Lee
2 years ago
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Dustin TimmonsNew Here
posted in Ask The Community
Miro App monitoring

Hello Im a sys admin for my organization and we have a  Enterprise plan. Is there a way to see what apps our employees are using inside of miro? Is there data or any analytics we have access to as admin to see this information?

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1 year ago
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Hauke SandhausNew Here
posted in Ask The Community
Unexpected Duplication of Board Content in Miro

I've recently encountered a strange issue while working on a board in Miro containing interview data. Here's a detailed description of the problem:Initial Editing in Desktop App: I was initially editing the board using the Windows desktop app. However, I found it to be unresponsive and slow, so I switched to the browser app. Editing in Browser App: I successfully made all my edits using the browser app, and everything seemed fine. Content Duplication: After refreshing the content in the desktop app, several copies of the board content suddenly appeared. Restoration Attempts: I tried to restore the content without losing my recent edits but was unable to do so. As a workaround, I restored an older version of the board and manually copied over the new changes. Weird Corruption: What's particularly weird is that the corrupted version seems to be older than the version I was actually working on. It looks like the board got "corrupted," and the issue didn't show up immediately. No Accidenta

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1 year ago
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Christina FaheyNew Here
posted in Ask The Community
Anonymize Users

For some Agile ceremonies, we allow a level of anonymity. It’d be nice to have an option to not just hide collaborators, but to set the board to anonymize collaborators to something like the Guest creative names even for licensed/non-guest users. An example for my team is for retrospectives, we use Azure Dev Ops because it allows anonymous posts, but I would like to be able to use Miro.

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Kiron Bondale
1 year ago
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Chiara RignaneseNew Here
asked in Ask The Community
MIRO board does not work

Hi,The Miro board I am using with my colleagues is not working for everyone. We've tried opening it with different browsers and the app, we've tried duplicating it and restoring it, but nothing seems to work. Every time we try to open it, it takes a long time to load and then everything disappears. Do you have any suggestions?Thanks, Chiara

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Kenneth Ritley
5 months ago
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Yulia MakarovaNew Here
posted in Ask The Community
My panel with the instruments can't get downloaded

I was using my board when suddenly all part of the board with different icons (like pencils, texts, rubber) got blurred and never showed again. I’ ve restarted everything several times. Nothing has helped.  

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1 year ago
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Brent RussellNew Here
asked in Ask The Community
Miro crashes on android tablet

I have a new tablet a samsung s6 lite. All software is up to date. I can start miro but the moment I try and type something the app crashes. I can draw OK. But anytime the keyboard comes up it crashes instantly. I've tried using a different keyboard in android and it still does the same thing. Help? 

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11 months ago
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amrit karanNew Here
posted in Ask The Community
Miro board I own does not appear in my boards

I own the Miro board and my registered email address is: [EMAIL ADDRESS REMOVED TO PROTECT PRIVACY].However, I’m unable to see the board in My Boards section after I login. Please help[BOARD LINK REMOVED]

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Robert Johnson
1 year ago
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Bruce SnaddonNew Here
asked in Ask The Community
Educational account

I have used Miro extensively for 3 years on the educational account and this year when creating a 2024 board for my new class I cannot invite new students to it. I thought Miro offered unlimited use for educators? I’d appreciate any advice please, Bruce.

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Robert Johnson
7 months ago
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Phil Beresford ApraBeginner
posted in Ask The Community
Sketch Plugin doesn't remember artboard positions and breaks links

When syncing multiple artboards the sync does not:Remember the relative position I used in the Sketch file Remember the link to previously sync’d artboards. It brings each artboard in as a new file.My work arounds are:Sync and position manually (very tedious with complex flows) Sync one artboard at a time (even more tedious with complex flows)I just want to his Sync All or Sync Selected once, not 100’s of times per day when I am making updates to my screens. I have been putting up with this behaviour for a very long time. It use to behave itself properly. Does anyone else have this problem and how did you fix it?Can someone please help?Cheers

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Apollonia
Mironeer
1 year ago
Christophe GESCHÉ
Christophe GESCHÉExperienced Community Member
posted in Ask The Community
Better list of teams than left margin ?

Personnellement, je suis dans beauuucooup d’équipes et je trouve que la colonne de gauche n’est pas pratique pour rapidement retrouver l’équipe que je cherche.J’ai loupé un truc ? Il n’y a pas moyen d’avoir la liste “avec les noms affichés en entier” sans devoir passer la souris sur l’icône et AAaaaaatteeennnndrre la bulle avec le nom de la team.?

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Christophe GESCHÉ
1 year ago
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MonFromCodaBeginner
asked in Ask The Community
Billing Screen Currency

In the Settings > Billing screen in Miro, what currency are the amounts shown in? My local currency is NZD, but I’m wondering if what’s displayed is USD.

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Robert Johnson
6 months ago
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Nicolas DELRUENew Here
asked in Ask The Community
Organigramme Feature for custom fields ?

Hi,First time here :)I just look at the organigramme diagramm and found an interresting functionnality.Is there a way to add some custom field and / or change the 2 step status label ?    Sorry if the answer is already on the board, I couldn’t find anyNicolas

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4 months ago
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