Skip to main content

Ask The Community

Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 7,493 Topics
  • 25,182 Replies
7493 Topics
C
cassi wellingNew Here
asked in Ask The Community
Change all team email addresses automatically

We have changed our company domain and wish to update all current emails from a .space to a .com address. Can we push this across the board for all team members still using a .space email login without causing account or login change / duplication / deletion issues? Would be great for all team members to simply receive an automatic prompt that the address has been changed, even if they have to login once with their new email address, including for those with a Microsoft 365 single sign on. Thanks  

1
Kiron Bondale
1 year ago
M
mina765432New Here
asked in Ask The Community
Refund Request

Hi there,  I accidentally purchased an annual subscription when I just wanted to purchase a monthly one. I immediately cancelled my subscription and would like a refund. Please help! Thank you

1
Kiron Bondale
1 year ago
N
Nikola MerazziNew Here
posted in Ask The Community
Mind maps collapse

Hi, I would like to give the permission for anyone with the link could expand or collapse the branches, but not edit. To give the permission to expand or collapse branches I need to give the permission to edit that, and I dont want it. Anyone knows how to solve this issue? Thanks!  

1
Kiron Bondale
1 year ago
R
Rogier SchoutenBeginner
posted in Ask The Community
Can I restrict the use of the countdown timer to board owners only?

In a 80 people meeting, sometimes people like to change the countdown timer to a different value as a prank.  Can I prevent that by restricting access to the timer?

1
Henrik Ståhl
1 year ago
R
Rogier SchoutenBeginner
posted in Ask The Community
How to know who used the countdown timer?

The Miro board history doesn’t seem to show timer start/stop events.  Is there any way to know who changed the timer value?  I just had a large meeting where someone thought it was funny to keep changing the timer value.

1
Henrik Ståhl
1 year ago
J
joshhasquestionsNew Here
posted in Ask The Community
Company Organization Chart Font Size

In the Company Organization Chart template, I can’t find a way to adjust the font size.  When I zoom back to see the full chart, I can’t read any of the names.  Is there a way to increase the font size?

1
Kiron Bondale
1 year ago
A
Andy KlecknerNew Here
posted in Ask The Community
Remove amplifyapp.com

My company’s malware software detect and alerts about amplifyapp.com, marks it as suspicious activity, and blocks whatever data is being collected. It would be nice to use this awesome tool without that.

1
Robert Johnson
1 year ago
P
ProcurementNew Here
asked in Ask The Community
Does miro business plan provide a free of charge invoice manager account?

We plan to buy the Business Plan. We need a special account. Let me say an “invoice manager account”.  He only has to handle the company infos, credit card credentials and invoices. No need to be a member or admin or work with the miro app. Therefore that account shoud be free of charge. Does miro provide such an “invoice manager” account?Thanks and regards

1
Kiron Bondale
1 year ago
J
Jan RuppelNew Here
posted in Ask The Community
Message that team will be deleted?

Hello,we got a message , we havent used our Miro Team: “My team” in over a year.And will delete it ?But we working in our company every day , with our team and on our board. Miro Support dont ask me.Is this possible its an older board , and is the name “my team” ?Our board is very important , who can help us please ?Thank youGreetingsJan David Ruppel

1
Robert Johnson
1 year ago
D
Diana KerimovaBeginner
posted in Ask The Community
video upload

How to upload video from desktop to Miro board in 2023?

1
Henrik Ståhl
1 year ago
M
Marcel BritschContributor
posted in Ask The Community
Privacy / Copyright notice on all new boards

Hi communityis there a way as Miro admin to add a mandatory item to ALL NEW boards?What I’m after is the ability to add a privacy / copyright notice to all new boards (ideally frames but I guess that’s harder, considering varying sizes). I am aware of templates, but I need this on ALL newly created boards, so templates won’t do I guess..Any thoughts?

1
Kiron Bondale
1 year ago
B
Brian ConnollyNew Here
posted in Ask The Community
Export author data from post-it notes

Is it possible to download author data from a post it note in to Excel? I am looking to track owners of the data being provided during a workshop.

1
Kiron Bondale
1 year ago
K
KentonGrant3120New Here
posted in Ask The Community
Restrict Users from Creating Teams

Is there a way to restrict users in my company from creating teams?

1
Robert Johnson
1 year ago
R
Robert ArbonNew Here
posted in Ask The Community
Billing Error - you are still billing me months after I cancelled.

Hi,  I need this resolved ASAP,  you’re still billing me even though I’m on a free account.   Thanks,  Rob

1
Robert Johnson
1 year ago
S
Simon21New Here
posted in Ask The Community
CANCELL MY PLAN

Hice la compra de mi plan starter, lo queria hacer de forma mensual, pero accidentalmente lo compré de forma Anual, quisiera saber si hay alguna forma de hacer el rembolso para hacer mi cambio de plan, o hay otra cosa que pueda hacer.

1
Robert Johnson
1 year ago
K
Kent MathesonBeginner
posted in Ask The Community
“Locked” should mean locked. Locked images should not be 'captured' by Frames

I use ‘background’ images to denote special areas in my boards, and I keep them Locked so that I can work on top of them, place images, text, etc. The problem I have is that these locked BG images keep getting ‘captured’ by Frames that are dragged or placed over them, even when the Frame only partially covers the BG image. Please adjust the code so that Locked images do NOT get included in Frames, OR change the code so that only items that are completely within a frame are captured by the frame 

1
K
1 year ago
K
Kazuya OguraNew Here
posted in Ask The Community
cancellation

Despite the cancellation, there was a withdrawal. Also, the plan is still a free plan even though it was debited.Receipt number         2176-3335 Invoice number         2AF7184A-0015

1
Kiron Bondale
1 year ago
Ole Qvist-Sørensen
Ole Qvist-SørensenNew Here
posted in Ask The Community
Elements disappear

Dear MIRO, Lately we have experience that the content in our boards disappear. We import many images (PNG / JPG) to our boards, move them around, group and lock them.Very often now in a board we are working in the elements disappear. For example we move an element from one place to the other, and it ends up in the back. Same happens with post it notes. They are visible, then we move the post it to aonther area, and it is gone.Most times we can find it in the back. Sometimes an element that is clicked on utomatically jump to front. If we refresh the board, things appear again. But one move of an item and same things happens.It seems like a bug, but a very challengeing one. Can you help? 

1
Kiron Bondale
1 year ago
V
Vitaly ChNew Here
posted in Ask The Community
I can't see one of my student's writing

One of my student has a strange bug. If we use one of three free boards, and he writes anything, I just don’t have it on my board. I can see his mouse, his movements but when his mouse stops and he claims that he finished the phrase, it never loads. I asked him to type, the situation was the same. But his screens prove that at his place there are writings and typed words. What could it be? What can I do about it?

1
Kiron Bondale
1 year ago
ilpiac
ilpiacBeginner
asked in Ask The Community
Using a Miro board with Google Meet: some questions

I’m working on an interactive presentation (with Activities). I usually use Google Meet, so I want to share my Miro board in Meet using the add-on.I made some tests. Main things I found:1) it would be great to be able to create Google Meet breakout rooms when you’re using Meet into the same tab of Miro board. Moving Meet to a different tab would work if only the host were to do it. But it’s something all participants have to do — moving Meet into a different tab, I mean — otherwise they don’t receive the invitation to join the room you have assigned them. And this makes things a little bit trickier, especially if participants are not so tech-savvy.2) when I end/stop the collaboration and I then end the Meet call, participants still stay on the board and can do things till they log out. Since I gave them edit rights because they had to do/change/edit things on the board, I supposed that when I ended the collaboration and the call they would have been automatically logged off. Or is it m

1
ilpiac
1 year ago
J
JayMoBeginner
posted in Ask The Community
My clicks act as if I'm holding shift

Since a few months ago something odd is happening to me and it’s really ruining my Miro experience. As the title - nowadays when I click off something onto another object it acts as if I’ve pressed shift and group selected them both. I have to press Esc and then select something else and it’s super annoying! Any ideas? And I don’t have a sticky shift key btw!

1
Kiron Bondale
1 year ago
D
DLMTSNew Here
posted in Ask The Community
MIRO hanging

Why the Miro is Hanging suddenly and there is issue with Rotating the Objects 

1
Kiron Bondale
1 year ago
D
Debbie DickettsNew Here
posted in Ask The Community
How to add extra text and layers to mind map

I have created a mind map, I want to add in more options e.g where it says daily you tube posting another option above this, when I try to do this it selects the whole branch of that mind map and does not allow me to add  into it . Can anyone direct me on how to resolve this issue please? 

1
Robert Johnson
1 year ago
J
JoanarauBeginner
posted in Ask The Community
Lock visitors to a frame

Please add the ability to only invite visitors to a specific frame. This way it can be ensured that sensitive information can not be seen by the visitor.

1
Henrik Ståhl
1 year ago
M
Michael BevilacquaNew Here
posted in Ask The Community
Miro text position to right of shape

Hi, I am aware of the text options for shapes: Yet I would like the text to be to the right of the shape, like this:  Is there a way to do that other than create two different objects? I have 50+ shapes to model.

1
Henrik Ståhl
1 year ago
Terms & Conditions