Questions & Ideas

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6276 Topics

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Unleash QA1New Here
posted in Developer platform and APIs

An error occured while retrieving the subscription. Contact support to request assistance.

Hello community!I found a strange error going through logs, which is not reproducible so easily. The error message is “An error occurred while retrieving the subscription. Contact support to request assistance”, status is 400 and the code is “7.0913”.Does this happen to anyone and can any information be provided in order to understand the error ?Thanks in advance

2
U
4 days ago
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Abhinav GuptaNew Here
posted in Developer platform and APIs

Custom shape widge as an app

Hi Guys I have a use case to create a custom shape widget on the Miro board where in a user can add one or more widget [ lets call it a card ]. Inside each card - I want to add some information in each tab and I can add or delete tabs ( rows ) as per the requirements. Widget should allow editing the information in each block.  Please visit this link to have a visual idea about the image - https://i.ibb.co/r6ssh6k/custom-widget.png I need your suggestions - How can I create this and use it on the development canvas board?  ThanksAbhinav 

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Josip Janzic
Mironeer
3 days ago
S
SemNew Here
posted in Ask the community

locked out of webwhiteboard

I am dealing with a problem similar to this thread: https://community.miro.com/ask-the-community-45/resolved-can-t-open-or-save-my-web-whiteboard-8910I've tried to create a new account with several different emails and browsers, however nothing seems to work. I am desperate for the information on that board and would really like to find a solution.@Robert JohnsonCould you help me or create a support ticket for me on this issue?

2
S
2 days ago
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CigeyoBeginner
posted in Developer platform and APIs

Rest API: Items sorted by modified_at

Hi, Is it possible to get Items via Rest API sorted by modified_at desc?

1
Joanna Smith
Mironeer
1 year ago
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Jianeng WangBeginner
posted in Ask the community

Support for Matlab figure (.fig)

Hi, I’m wondering if Miro has any plugin to load Matlab figure file (*.fig) to the board?

0
J
8 months ago
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Debbie WatkinsBeginner
posted in Ask the community

Change Google Sheet URL

Hello, I have a Miro board with an embedded Google Sheet, and I'd like to be able to quickly copy the board to a new board and then change the URL for the Google Sheet (so the copied board has a different Google Sheet embedded). Is there a simple way to do this without deleting the embedded sheet and adding a new one? The CTRL-K link to doesn't do the same thing, as that only creates an icon and what I want to do is for the whole embedded window to change. 

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Nick_Miro
Mironeer
11 months ago
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FazilCNew Here
posted in Ask the community

Delete Teams

Hi,I have two teams associated to my company email :Team A : i am paying Miro AccountTeam B : My company is paying the account I have cancelled my subscription on Team A and i would like to delete Team A that is associated to my company email.How can i do it.ThanksF.  

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Robert Johnson
1 year ago
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AJWNew Here
posted in Ask the community

I have saved a new board to a team that i am not Admin for and cannot move

Hi - i have saved a new board to a team that i am not Admin for. How do i move the board to my new team if i do not have access to admin account for the other team? I am unable to copy and paste the board either.Thanks in advance for any help

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Robert Johnson
9 months ago
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Jo CragoNew Here
posted in Ask the community

How can I keep boards from paid to free account?

Hello!My organisation wants to stop paying for Miro but we have many boards that I would like to keep and refer to. Does anyone know if these will still be viewable if downgraded? Saving me from sifting through everything and archiving? Thanks, Jo

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Arina Groznykh
Mironeer
11 months ago
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Paul BoothNew Here
posted in Ask the community

Deleted board

I am a contractor for a company and was able to share things directly with the company team.Between contracts my account was deleted (not by me!) - and when they reconnected me all my boards had gone.My contract email address is booth.ext@arrival.comA board entitled PLM Team Proposal was herehttps://miro.com/app/board/uXjVOaqVRUM=/I haveChecked my trash Asked team owner to help recover Tried logging via all other emails I own (no such miro accounts exist but hey desperate) Currently trying to understand what process is followed when  contractor leaves the business wrt to Miro team… no answers yet!I have lost 3 months of work and am desperate - can anyone suggest anything!  It never occurred to me to backup my work from the cloud?!

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Kiron Bondale
1 year ago
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Julie PapkeNew Here
posted in Ask the community

Exporting images to presentations

Hey all - question:  how do you export miro images for best quality?  I've tried the miro resources, cut and paste, SnagIt, you name it.  they look ok in PowerPoint, but when you zoom in, you lose all of the resolution.  has anyone found the magic recipe?  thank you!

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Robert Johnson
7 months ago
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benonymusNew Here
posted in Developer platform and APIs

Oauth2 flow stoppped working without changes

SOLVED - the issue was on our side Hey,We are working on integrating the Miro oauth2 flow, for the miro boards picker.The oauth2 flow worked completely fine last week, but today it stopped working.Not clear as to which step fails for now, but the app gets installed to the user, but eh callback we get from Miro contains an error.We have not changed any of our configs or oauth2 startegy.Any idea what could have happened?

0
B
1 year ago
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lilianangeliaNew Here
posted in Ask the community

Uploaded files on wrong board

If I deleted my Miro account, would all files that I had previously uploaded on all boards that I had once been a member in (but not anymore) also be deleted? 

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Robert Johnson
1 year ago
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AvocadoNew Here
posted in Ask the community

Change Zooming Shortcut on Mac

Hello,I’m wondering if there is a way to change Keyboard Shortcut for zooming from Option+2 to Command+2. If you know an app or steps please let me know. Thanks

1
Arina Groznykh
Mironeer
7 months ago
R
Robert BrueckmannNew Here
posted in Ask the community

Become team admin

An ex-employee previously created a team for our company but we never actually ended up using Miro.  We are now being brought into an engagement through an external agency that requires us to all login and create Miro accounts.  Through the very nature of this engagement, all of us from Brace are being asked to join this pre-existing team this ex-employee had set up under the Free plan.  I need to become the admin of the team to remove this ex-employee and manage the account, please?  Anyone know how I can do this in the free plan or if there is something else I should do?  Let me know!

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Robert Johnson
10 months ago
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William FoxNew Here
posted in Ask the community

Login Default View

When I login I see my companies list of projects. How do I change my default view to only see my projects when I login?

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Kiron Bondale
7 months ago
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Pedro HernandesNew Here
posted in Ask the community

I can be only in a single team per account?

Hi, so I have two emails, that already got added to brand’s teams that aren’t my own brand, so now I can’t have a free plan just for my brand because others have added both of my emails to other teams?I just want to have my brand team.

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Robert Johnson
10 months ago
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Aline M.New Here
posted in Ask the community

boards missing after remove user

I had two users on miro, one from my personal email and the other from the company email. Both belonged to the same team.In my personal email account some boards were created and when I went to remove my user (personal email) from the team. A confirmation box appeared asking if I would like to move the user boards (personal email) to my company email. I said yes. However, my personal email username was removed from the team and his boards DISAPPEAR from the team. How to recover these deleted boards?Transferring boards between accounts did not work. Thanks in advance.

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Nick_Miro
Mironeer
11 months ago
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lmarsh05Beginner
posted in Ask the community

Content outside of selected voting area able to be voted on

On my board I have selected a small voting area and filtered the voting content to ‘shapes’.However when I start the vote there are + plus buttons shown against the bottom of all the content.  Whilst this content cannot be voting on, it makes the vote very confusing for the user.Is there a way of hiding + buttons against content not included in the voting area?Many thanks,Lorraine

0
L
10 months ago
D
DapsNew Here
posted in Ask the community

Frustrating select all experience

Does anyeone else find it really frustrating that they sometimes select all (CTRL + A) to select text in a field or in a box and accidentally select everything because the item might not have been quite selected correctly.The result is that the view zooms out to include all items in the entire board. This is really frustrating on boards which have thousands of items where I will now need to zoom back in and reorient myself to find the original location.This happens to me 2-3 times per hour where I am copying items→ selecting the text of an item → select all (to select all text in the box) → delete → type new text I would LOVE a setting to only select everything on the screen instead of the whole board.

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Kiron Bondale
1 year ago
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Nolan IsraelNew Here
posted in Ask the community

Miro Users!

Hey Everyone.Looking to chat with all miro users! Doing a survey and asking questions about people’s experience on miro for an assignment. If you have 10-15 mins anytime this week, send me a dm and we can setup a time. I would really appreciate people’s help. Thank you!

0
N
8 months ago
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Aishath Shafa YahyaNew Here
posted in Ask the community

How to proceed to Presentation from a template created

Hi everyone,I recently started using Miro and started with the Warmups template. But I am a little stuck at the presentation point.I would like to know how I could use the different sections separately when presenting via Google Meet. How do I break it up because currently when I click present all the sections appear together. Do you zoom in on the different sections and allow participants to type in?Any other suggestions will be greatly appreciated. Thanks in advance!

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Nick_Miro
Mironeer
9 months ago
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davmeyNew Here
posted in Ask the community

Can't create solid objects

Something has changed such that I can only create hollow objects and change the color of their borders, whereas before I was creating solid objects and I could change the fill color. How do I change from hollow shapes back to solid shapes?

2
D
9 months ago
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Patrick MoyNew Here
posted in Ask the community

Exiting a board

How do you delete a post on this forum?  I posted a question earlier, then figured out the answer myself, but can’t figure out how to delete my original post with the question.

1
Kiron Bondale
9 months ago
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Kimmo KyleBeginner
posted in Ask the community

Dsiable "Request access" option in SSO login?

We’re using Miro as a limited pilot, thus limiting access and not providing everyone with a license.Problem is that anyone from the 16,000 strong company can now navigate to this sign in page and spam the Miro admins with requests.Can this be somehow disabled?   

1
K
1 year ago
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