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Bit of an odd one this.

 

Whenever I touch the whiteboard canvas with finger or Apple Pencil, the keyboard opens. It doesn’t add text when I type, just triggers the standard keyboard shortcuts. This doesn’t happen if I click menu items or change tools.

 

feels like I may have forced some keyboard shortcut mode, but can’t find the option. And ideas?

I have the same exact issue. Only on iPad, not on laptop. Happens in both the Miro app as well as through Safari. But does not happen on any other app, such as Acrobat.
I’ve been searching but so far nothing.


I have the same issue of a keyboard constantly popping up on a mobil device.  I tried the ipad and iphone app, Safari and Chrome.   I know it just started today, because I used the same board yesterday evening with no problems.  The ipad and iphone keyboards pop up whenever I touch the screen, no matter what tool is selected and even when just trying to scroll.   This does not happen with other apps, so I do not think a problem with my ipad.   This is a real problem, because the keyboard takes up a good portion of the screen and make Miro unusable.    
Seeing that several community member have the same issue, I filed a help request.   It would be great if others do the same so that we can get speedy attention on this issue. 


im paying for miro and created a support ticket for the exact same issue.

keep you posted 


Also have the same issue on both iPad and iPhone. 
Filed in request, hope it gets fixed 🙏


Same problem, noticed today. Makes iPad app unusable. Need a fix asap.


The same issue on iPad. Started today 


Same problem, just downloaded the app and can’t do anything or the keyboard is popping up!


Same problem😣


Same problem, this is not a solution to the problem, but you can enable floating keyboard mode. This will make the keyboard smaller and allow you to move it to the upper right corner


The same problem only on my ipad. This started may be 2 hours (11 november 2023)


Same issue just started today on ipad 


I also ran into this problem, although everything worked fine yesterday. When you click on the screen, the keyboard is displayed, and only on the tablet, there is no such problem from the phone..


please fix this right now - depending on miro for work and it’s completely useless on my ipad right now


Yeah i have the same issue, i also sent a help request. Hope it gets fixed soon 🤞


Have same issue on Samsung Galaxy Android tablet.  Will file help request.


Same problem 


Hello, i have a problem, using miro on tablet. 
After the update , that happened yesterday, I tap the screen in app in order to draw sth on a board, the keyboard always appears and interferes the process. 
What should i do?


It seems like the app is in desktop version, because of keyboard shortcuts like “cmd +z”. Using Safari instead of the app doesn’t make much difference. Floating keyboard looks like the only semi-workaround atm. 


I experience same issue from today. It’s impossible to use my apple pencil and handwrite. 😥


Has anyone here opened a ticket with the Miro support team?

For example, If you have a paid Miro subscription, you can open a Miro support ticket by following these instructions:

https://help.miro.com/hc/en-us/articles/360020185799-How-to-contact-Miro-Support#h_01F010RXA0E1S9C0WFQYX75R6C

 


I’m using the iPad device to conduct my classes.

After the latest update the problem with keyboard occurs.

The keyboard always appear when I’m drawing, moving and do all the things even though I don’t write anything and not using elements which require keyboard’s functions.

Please fix it because it’s impossible to use the board.

Thank you in advance!


when will this situation be fixed?😭


Got a reply for my ticket, apparently there is a bug on Miro´s side and they are working on solving it. :-) 


I’m not quite sure what happened, but mine seems to be fixed. I closed the app and restarted it.


Hurray!  Bug has been squashed!  It just shows how addicted I have gotten to Miro in the past month.


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