I’m at a loss as to why miro decided how people should use their mouse or trackpad.
I am now required to use the opposite button on the mouse to navigate the board...why can’t the user decide??
It’s not a real question for the community, rather a comment about user experience.
Even after a month of using Miro in its “new way”, I must say it still really sucks. I know of no one so far that likes the changes. Unfortunately, as much as we gripe about it, it is just falling on deaf ears. Having a Miro Community kind of loses its purpose if this simply sits here while the Miro team just has a good laugh... and of course the larger population of Miro users that are frustrated are not saying anything to Miro about it… I guess these will be my last words about this. Congratulations Miro, you win!!!
I don’t fully understand the comments here… The middle button (used with left finger) will drag the canvas, otherwise you can use the space bar (not super fun but another option) and finally you can get used to the right button. Perhaps being a long-term Adobe Creative Suite/Cloud user got me used to what miro just decided to apply, but it’s not a bad move to replicate some features giants like Adobe tested for decades ! In fact, with the right click drag, miro just went a step further. I guess it’s a matter of perspective :)
Most software uses left click drag :) To clarify, I think the comments here are regarding the vast majority of people finding the controls unintuitive. It’s awesome you like the update though! You’re the first person I met that does.
Same for me. I start trying to move around with right mouse button in GoogleMaps, Mural and other tools. Absolute failure!
It is like this:
For all cars you need to push the “clutch pedal”. But there is one manufacture that thinks pulling is the better option, so you get not confused with the break…
+1
My usage of Miro over the last few weeks is slow and not as seamless as before. I do endless mind maps and presentations with Miro. Very disappointed, poor choice. Undo this change or make it configurable.
Don’t have an ergo mouse, but found that I tend to just hold down the spacebar to navigate around. I then use the scroll wheel to zoom in and out. Today it mentioned that I can use my right-button on the mouse to move around.
Wonder
I agree with
As for accidental input, that’s what undo is for, no?
Anyway, not to blow it out of all proportion. It’s still great software. Just one of life’s micro disappointments that something you like got a little bit worse.
I’m happy to switch over - even though it’s going to be tough after two years of use. BUTwhat I find most annoying is that the switch to right side mouse navigation has only applied to some of my boards. Some are still left side navigation and some are the new right side navigation. This is sooooo painful as every time I go into a board I have to change. And then I forget half way through.
If you’re going to change it - change it for every board.
+1
Thank you
We have this documented in the Help Center article you can forward them.
It would also be helpful to understand if you and your customers saw the in-product onboarding that we added to ensure you don’t miss this update and don’t end up thinking it’s a bug (and if you did how we can improve it to make it more helpful for you)
Thank you for this Lena. I will update you in a week or to with whether me and my clients get used to the new control scheme. I will forward them this article too, thanks again.
In terms of the in-product onboarding, I’ll be honest I usually x out of them as soon as I see it and look at the change log. This didn't cause me any confusion as it took me only a few seconds to figure out what happened. I will ask around with my clients to see if they read the pop-ups. If you were to improve it, I would possibly suggest having a full screen pop-up for updates that change the fundamental way you use and interact with the platform rather than the ones from the bottom right corner which highlight new features. I dont recall seeing a pop up though, although I may have left my Miro app on and it may not of refreshed the board.
I submitted a ticket to the service desk, this is the response I got which doesn't indicate anything useful... (just the answer any politician would give...) I would encourage people to make their voices heard, otherwise we will be trapped into this so called "optimized" enhancement that completely kills productivity and flow...
Thank you for reaching out and sharing your feedback! The behavior you describe is a user experience improvement our team released on December 22, 2021, we are sorry to hear it is an inconvenience for you.
This update was thoroughly tested before being released to all Miro users, and we are confident it makes our product more intuitive. Previously, double-click on Miro boards created a new sticky note, text widget, shape, or card depending on what’s been used the latest. We deprecated this behavior because it was not something the majority of users expected, and created friction for them as they used to accidentally add unwanted content and had to delete it.
All of the UX improvements we are implementing are optimized for reducing accidental content creation and editing, and decreasing the complexity as much as we can. If there is a way for us to eliminate extra steps that are too complicated for the majority of users (such as remembering to use specific hotkeys), we try to do this, whenever possible.
That being said, we’re always open to feedback: please, let us know how we can improve:
· Can we do a better job communicating such updates in the future and onboarding you into the new patterns & behaviors we introduce to our product?
· Is there something critical you are now unable to accomplish because of the recent update?
Please, provide as many details as possible, and I will make sure to share your feedback with the product team.
We also encourage you to give this update some time – try using it for a few days, and let us know if it’s still not working for you. It’s very likely that it’s here to stay, and we’ll definitely let you know if we implement any changes based on the feedback you and other users provided us.
We recommend checking Help Center & Miro changelog for updates about such UX improvements in the future – we document such changes there.
I don’t fully understand the comments here… The middle button (used with left finger) will drag the canvas, otherwise you can use the space bar (not super fun but another option) and finally you can get used to the right button. Perhaps being a long-term Adobe Creative Suite/Cloud user got me used to what miro just decided to apply, but it’s not a bad move to replicate some features giants like Adobe tested for decades ! In fact, with the right click drag, miro just went a step further. I guess it’s a matter of perspective :)
After 8 months ignoring our very clear feedback to give us (back) the option to move around the board by pressing the LEFT mouse button (only), I will stopp using miro.
I was one of the first lecturers at our (top rated) university using miro, was a fan.
I can also add that as a MacBook user I had developed a very efficient way too navigate around by zooming out and back in again using two fingers on trackpad. Actually just like in Google Maps. Now it’s gone. Pinch zoom feels way much heavier to work around the board.
+1
Has anyone found the new mouse functions to be easier to use now that it has been about a month that the change was put in place?
+1
I’m definitely sharing it with the product team along with the rest of the feedback from the community members!
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