New mouse functionality - is there an option to revert back to the old control scheme?

Miro has recently switched the left and right click button. I think that there should be an option to revert back to the old control scheme. Even if it is hidden in the menu’s, it will give people who have been long time Miro users the option to use their dominant finger to pan. I made a Workshop in Miro this morning, and my right click finger feels fatigued, but hopefully I get used to it.

If you’re like me and your main concern is finding you have less precision of control and more fatigue with the right-click button, I do have a few less than ideal workarounds until Miro can address the issue.

1. A few people have said it, but ‘Space’ as well as ‘V’ and ‘H’ are all hot keys to go into pan mode where you can use left click to move. If you are willing to hold space when you need to pan, this could work. 
2. Now that the left button creates group select boxes, you can drag these to the edges of the screen in order to pan that way. It doesn't feel like the dragging functionality of old and the issue here is that you will need to click off of items that you inevitably select due to the box. Which brings me to my personal workaround…
3. The move ball. I have been dragging around this ball seen in the image below, as when you touch the edge of the screen with the ball, the board will pan. Again, this is not as ideal as dragging like before and if you are working with a big board, the ball will not scale with how zoomed in you are.

Like I mentioned previously, I am hoping that we get the option to revert back if we choose to.

Don’t have an ergo mouse, but found that I tend to just hold down the spacebar to navigate around. I then use the scroll wheel to zoom in and out. Today it mentioned that I can use my right-button on the mouse to move around. 

Wonder @Amy Mccarthy if this is specific to a 3-button mouse. Nonetheless, know it can be frustrating.

I agree! It’s extremely inconvenient, especially for children who I have to work with.

Hi everyone! 

Thank you for sharing your feedback! This update was thoroughly tested before being released to all Miro users, and we are confident it makes our product more delightful and intuitive. 

All of the UX improvements we are implementing are optimized for reducing accidental content creation and editing, and decreasing the complexity as much as we can. If there is a way for us to eliminate extra steps that are too complicated for the majority of users (such as remembering to use specific hotkeys), we try to do this, whenever possible. 

That being said, we’re always open to feedback: please, let us know how we can improve: 

• Can we do a better job communicating such updates in the future and onboarding you into the new patterns & behaviors we introduce to our product?

• Is there something critical you are now unable to accomplish because of the recent update? 

Please, provide as many details as possible, and I will make sure to share your feedback with the product team. 

We also encourage you to give this update some time – try using it for a few days, and let us know if it’s still not working for you. It’s very likely that it’s here to stay, and we’ll definitely let you know if we implement any changes based on the feedback you and other users provided us. 

@Amy Mccarthy it will be very helpful if you can DM me the exact model of your mouse or share it here, and the team will look into it for you to understand if everything works for you as expected. 

@Kate McRae, please, lmk, if refreshing all of the open tabs with boards helps. We released the update more than 24 hrs ago, and all users should have received it on all of their boards by now. If the issue persists, we’ll definitely look into it for you! 

I understand that this may have been tested and for new users it might be more intuitive. However I would be curious about how long the tests were performed for as I believe this change creates a ‘fatigue’ effect when using Miro for long periods of time. Personally I use Miro all day long as I use it for everything in my job and workshops. I will list the negative effects of the change I have found below.

1. Fatigue. My middle finger is not my dominant finger and so using it to pan means that it gets tired and hurts after using Miro for more than 2 hours.
2. Not being able to zoom while panning. The vast majority of people pan using their middle finger and so now my board movement is impaired because I have to keep switching my finger from my scroll where to the right click button.
3. Accidental right clicking. I would call myself quite ‘Twitchy’ on the board. I keep accidently right clicking when trying to do fine movements (Granted this could be practice / bug fixes)
4. Loss of accuracy. As all UI designers know, users are far more accurate with their index finger, which is why most things on a PC is dedicated to this finger. I am not the most coordinated person, however I am not as accurate as I would like to be with this new update (This is not a practice issue as there are study’s that show users are more accurate clicking things with their index finger)

As stated before, I don’t think this update should be reverted if new mironeers are finding it more intuitive. However I believe there should be more user testing with people creating large scale boards over longer periods of time, because I believe that is where you see the flaws in the new control scheme. Even if it was a Miro App so that new users would never find it or even a chrome extension, it would give users who’s livelihoods are creating boards the option to use maybe the less intuitive, but far less fatiguing control scheme.

I can second much of what Connor said. My dominant finger is not my middle finger and much of my time in Miro is spent moving around the board. By the end of the day yesterday my hand and fingers were hurting and I could tell they were strained due to the change in how I was using Miro. I can spend hours in Miro at a time and this is definitely going to be a problem for me. I personally have Tendonitis so any additional strain on my hands can cause a lot of pain that unfortunately does not just go away. I can still feel it this morning. 

The way we need to use Miro now feels very unnatural and cumbersome. I was just using Google Maps last night and moving around the map works just the same as navigating Miro used to work and it felt very natural and intuitive. Also, I honestly do not feel that this change will cause me to inadvertently move things on the board less than I did previously.

If you feel the change should stay, can you provide an option for customers to modify the mouse settings so that if it is easier for them to do things the old way they can switch back to the old settings? Sure I can get used to it over time but after how my hand felt by the end of the day yesterday I am concerned that this is going to trigger my hand pain and cause flare-ups with my tendonitis again.

This is the mouse I use:
https://www.amazon.com/Evoluent-VerticalMouse-Ergonomic-Wireless-Connection/dp/B006P2594Y/ref=asc_df_B006P2594Y/?tag=hyprod-20&linkCode=df0&hvadid=459623382939&hvpos=&hvnetw=g&hvrand=9498142369057760057&hvpone=&hvptwo=&hvqmt=&hvdev=c&hvdvcmdl=&hvlocint=&hvlocphy=9019633&hvtargid=pla-499766596276&psc=1

Thank you @Kiron Bondale , @Connor Wakefield , @Amy Mccarthy , and @Aaron Kurth for your feedback – I already shared with our product team. 

@Connor Wakefield , please, encourage your clients to give this new behavior a try because we also learned that it typically takes just a few times of using the new pattern to get used to it and start benefiting from it. 

We have this documented in the Help Center article you can forward them. 

It would also be helpful to understand if you and your customers saw the in-product onboarding that we added to ensure you don’t miss this update and don’t end up thinking it’s a bug (and if you did how we can improve it to make it more helpful for you)

thank you to all who have raised this issue. it’s not a minor one and i’m glad i’m not alone in my frustration. i use miro daily for work and this change has affected my workflow significantly. @Lena Shenkarenko what can we do to help you with the the request to allow preference controls?

I can also add that as a MacBook user I had developed a very efficient way too navigate around by zooming out and back in again using two fingers on trackpad. Actually just like in Google Maps. Now it’s gone. Pinch zoom feels way much heavier to work around the board.

This update was thoroughly tested before being released to all Miro users, and we are confident it makes our product more delightful and intuitive. 

@Lena Shenkarenko we’re telling you right here in this thread that we are not delighted and that it isn’t intuitive. Listen to your users. We’re literally telling you this isn’t the case.

You should provide a way to switch back to the old mechanism.

The new one is causing physical strain because it goes against normal navigation schemes for software. Additionally, because Miro has chosen to be different (and argumentative with user feedback) I have users at my company who are being forced to switch back and forth between control schemes with Miro and other software. 

I am not delighted.

I am dismayed.

@Jacob Hernandez thanks for your input, I responded to you feedback in this thread, adding here for visibility.

@James Bellamy thanks for sharing your perspective   I’m definitely sharing it with the product team along with the rest of the feedback from the community members!

Agreed! It might be a deal breaker for me. I used Miro so effortlessly before and now it’s very clunky, laggy, and unintuitive. I’m shocked that there’s not a setting that allows users to revert back to the old way. 

Any word from Miro Product team on this?