[KNOWN BUG] greyed out board on app

  • 16 August 2022
  • 38 replies
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38 replies

I have a free account (3 boards) on the browser all are active on the app one is inexplicably “greyed out”

couldn’t find an answer in Community

Same issue here, with an enterprise account. It happens only on the app on MacOS. Please fix!!!

So I’m having the same issue with the grayed out boards. But here is a super weird solution I’ve found. Not sure if this will work for others as it is so odd.

If I double-click a board to open it - it opens grayed out

If I single-click a board to open it - no problem.

That simple. But weird.

This absolutely works for me….at least so far.  If double-click any board it opens gray.  Single-click it looks just fine

So I’m having the same issue with the grayed out boards. But here is a super weird solution I’ve found. Not sure if this will work for others as it is so odd.

If I double-click a board to open it - it opens grayed out

If I single-click a board to open it - no problem.

That simple. But weird.

This also works for me! I’m happy to know this but also disappointed that Miro couldn’t fix it or point it out sooner.

So I’m having the same issue with the grayed out boards. But here is a super weird solution I’ve found. Not sure if this will work for others as it is so odd.

If I double-click a board to open it - it opens grayed out

If I single-click a board to open it - no problem.

That simple. But weird.

 

This worked for me too, thanks!

Had this issue on Mac M1 Ventura 13.0.1 (22A400), I tried resetting and reinstalling, neither worked.

What worked: Disabling hardware acceleration in the Help menu.

Workaround

  • Close the window for the canvas
  • Then close and relaunch the app.

For the Miro developers
In case it helps the dev team. Also occurs to me on a specific canvases in the MacOS/Intell app. 

The canvas has:

  • PNG, PDFs, JPG
  • Nested frames
  • › 5000 objects (Guessed, not measured)
  • › 5 Collaborators
  • Is a workplace, constantly being updated.

Seems to occur (intuitive, not measured) more often when:

  • MacOS has alot of network traffic, such as just starting up, or simultaneously launching conferencing + board + email + calendar at same time.
  • Switching between different accounts (Consultant ‹ › Enterprise).
  • Wildcard: Firewall blocking trackers.

One data point, October 14 on Windows 10 with Miro app: I was trying to import media from Google Drive by pasting a URL. I was confused about which options to pick and how the feature itself worked so I wound up trying several cycles of pasting and revoking Drive privileges in a separate tab. After one of these the dialog dismissed but the gray blackout curtain behind the dialog seemed to have stayed. The curtain covered and darkened the entire window including UI elements like toolbars, but if I switched to another file tab other files were not impacted. However the file with the curtain was “stuck that way”. I could close and reopen the file and the curtain stayed. I could quit and reopen miro and the curtain stayed. I was even able to open the file in Miro app on a different computer (a mac) and I saw the curtain there as well. When I opened the file in a browser I did not see the curtain.

The thing that made the shadow go away (and this is so weird I wonder if I was mistaken and it was actually opening it in a browser that made it go away) was I went to the file listing in Miro app, clicked the …, and clicked “Duplicate”. I thought maybe if I made a duplicate of the curtain-afflicted file the duplicate would not have the curtain. Instead, telling Miro to “Duplicate” removed the curtain from the afflicted file. Strangely, it did not actually make a duplicate.

For me it worked to just restart the Miro application.

Using Windows 10 Desktop version

This has been happening to me too for a few weeks in the Miro app on Mac. Boards appear normal in Safari.

This is still happening on latest Miro app for MacOS.

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@Charley B Murphy - Can you share screenshots of what you mean by "greyed out"? E.g., is this from the dashboard and the board is not selectable to open?

A few other questions:

- Which app? Mobile, tablet, or desktop?

- Which OS? Windows, Mac, iOS, or Android?

- Have you tried reinstalling the app?

Still happening, please get it together Miro, this grey-out issue is very frustrating especially when you are in a client presentation. 

I found a way around it by closing the project when it automatically opens when launching the app and then opening it again

 

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