Ask the Community

Hi, can you help me with this notification about update my payment details? What should I do to stop this red line from showing up?  

Dear Miro Team,I hope this message finds you well.My name is Sofiia, and I’m a student from Ukraine. I’ve recently discovered your amazing platform and have been exploring it for some time now. I truly enjoy using Miro — it’s intuitive, powerful, and perfectly fits my study needs.I’ve heard that Ukrainian citizens may be eligible for free access to Miro’s subscription plans. I haven’t purchased any plan yet, so I’d love to know how I can apply for this offer and what steps I should follow.Thank you very much in advance for your support and for making such a great tool available to people around the world!Warm regards,Sofiia

The layer function in Miro disappeared today. I have tried rebooting, looking into different boards to see if it's a bug in my particular board, but it seems to be gone from the tool list in every board I've checked. Is this a mistake? I have lost some of my content due to some layers being switched off when the layer function disappeared so I would really appreciate the help!

My board consists of multiple flowcharts representing user journeys. It is fairly large and it is becoming slow. I came across this “Create diagram” button. I am considering creating a diagram for each flowchart. Are the “diagrams objects” more or less performant than having all objects on the board? 

One of the steps in my innovation process, after we ideate and cultivate our opportunities, is we rank them, the leadership team confidentially scores each opportunity, on a scale of 1-10 for feasibility and impact.  Then I create a 4-quadrant, 2 x 2 matrix with the horizontal axis being feasibility and the vertical axis being impact. And I plot out the average scores of each opportunity.  Currently, I'm doing this in workshops and off-site retreats with pen and paper. Each member of the leadership team confidentially scores the opportunities on a one-page chart and hands them back to me. Then, my admin assistant adds up the scores and divides by the number of people in the room and creates average scores and plots out the points on a chart.  Can Miro automate this? Could we have everyone score the opportunities confidentially on the laptop in Miro and then show a chart that can project the average scores on a 2 x 2 matrix on a

Hello.I have some questions while studying software and would like to ask for your clarification.This is based on the assumption that the software is being purchased for use in a corporate environment with over 400 employees.I’ve learned that [Teamport - Around] has been acquired by Miro.→ In this case, which license terms apply to users who are currently using the original Around service?→ If some users are using the free or demo version of Around, can they continue using it as-is?→ If the free or demo version cannot be used anymore, should we subscribe to one of Miro’s plans instead?Questions regarding the purchase model of Miro within our company:→ Subscribing to the Enterprise plan may not be suitable, as each department has fewer than 30 members.→ In that case, is it acceptable under your terms for each team or individual to subscribe to Free / Starter / Business plans separately using their company email accounts?

Hello. Please help me resolve an issue.Our organization uses a free plan. A group was created where the main administrator used corporate email, but his corporate email was deleted. We need to transfer the rights to another person.Thank you in advance.

Hello, I was wondering if a guest with edit rights on a board can start an estimation session?  

I’m using the $10/month plan within a browser.  The admin panel shows I have access to a list of “apps & integrations” (Chat, Youtube, etc.), but I can’t find how to access these within any of my whiteboards.  Where should I be looking for those options? Thanks a bunch!

Previously in Miro, when pasting a website link, Miro would grab preview information from the page and display this in a small box panel.Discussed in this thread:When you paste a website in Miro, what determines the information displayed. | Miro However now, when I paste a link, the preview is not created any more. The link just displays as a plain text only hyperlink. Why did the previews stop working? These were great for research, collecting links and URLs, etc. It is much harder to organise and visualise the text only links. Can this automatic functionality be restored? I don’t want to have to manually take

Hello,One of my miroboards is missing. I am the owner and I definitely didn't delete it. I have a link for the board because I sent it into a work group chat a while ago, but I also cannot access it via the link. It is like it never existed. I use the free version of Miro, so I don't have access to my trash bin where the deleted boards are in (which I want to critique, it is not nice to make the trash only accessible if you pay!!!). Did someone have a similar issue? The missing board is pretty important to me, I hope it can be restored. Thanks for any help. 

I would like the grid to be visible, and the image to be behind it. Thank you

Hi team, I am trying to use the Miro AI custom prompt to create a Miro table for a mind map . My prompt looks like this“ Create Miro template across the categorised themes and include a column to record actions and owners’However it’s creating an Summary report categorising the points based on themes.Am I missing anything? I need a table 

I have a synced copy of a table that I am using to view the timeline.  It seems like every time I go back into the board the date range gets reset to today plus two months.  It also resets to a weekly view instead of the daily view.  I would not expect this is desired behavior for anyone using the timeline view.  Image below to show the specific settings that are being impacted.  Anyone else having this issue? 

Hey guys, Just FYI, I recently came across Figmiro in Figma. It’s basically a plugin you can use mostly the same way as the Sketch plugin. So, essentially you can re-export all your frames and keep the connections of your flow or any other changes you may have added. It’s not perfect but it’s certainly a live-saver for me. I no longer see a need for my previous tool: Overflow. https://www.figma.com/community/plugin/814814551050457760/Figmiro   I only wish it exported better-resolution images but I can’t complain. Thanks for this, Redmadrobot! (https://github.com/RedMadRobot)

Hi, I tried the blueprint for roadmap planning including the OKR tracker. How can I rename the OKRs in it? Just numbering them seems disappointing… 

I had made this inforgraphic, as last step I wanted to move things into layers so I could present it by turning layers on and off. However, this happened on the items I moved to ‘Discovery’. I can’t undo this and can’t seem to find how to remove this black overlay. How do I solve this?

We’re on a starter plan and some of our users report that they get the message “Welcome to your team” and “Please answer two short questions” (see screenshot in German) each time they log in.Is there any advice from the community how to avoid this annoing behaviour of the app?Environment: Windows 11, Edge-Browser, all patches applied, cookies get deleted on daily reboot. Appears also in other browsers.TIA, Andreas  

Liebes Miro-Team, wenn ich versuche mich bei der Admin Console anzumelden, werde ich immer wieder zur Startseite geschickt, bei der Fragen beantwortet werden müssen (siehe screenshot). Nach Beantwortung der Fragen werde ich auf nicht zur Admin Console weitergeleitet sondern wieder zur Miro Startseite. Wie kann ich die Admins verwalten? Viele Grüße Hannah Herden 

Ended Dear Miro Support Team, I am writing to express my deep frustration regarding your billing system and the lack of support I have received so far. I attempted to cancel my subscription immediately after the free trial ended, but your system did not allow me to do so due to a failed payment. Since then: I have not been able to cancel the subscription. I cannot remove my payment method. Your support has ignored my previous messages and only sent generic help center links — which I have followed without success.  The system keeps showing this error:“Subscription failed to cancel – Outstanding invoice payment has failed.” This is completely unacceptable. I should not be locked into a subscription I do not intend to use, especially when payment could not even be processed.  I am demanding the following actions immediately: 

Hi everyone!Is anyone having this problem? I have my 3 free boards, however, now I’m missing all the content / data that were on there. Has there been a refresh that deleted them off my board?

As the title says. Any time I enter my boards to keep working, it logs me out. Did it happened to anybody else? I have no idea how to solve it or could be provoking it.

Dear Miro Team,I hope this message finds you well and in good spirits.My name is Oksana, and I am a teacher from Ukraine. I am reaching out with a sincere request to learn more about any opportunities to access your platform as part of support programs for educators affected by the war.In my daily work, I strive to provide my students not only with knowledge but also with motivation, stability, and a sense of connection. In the context of remote and hybrid learning, it is especially important to use tools that foster engagement, collaboration, and creativity. Miro, as an interactive platform for visualization and teamwork, could become a powerful support in my teaching practice.I would be truly grateful for any information about available educational initiatives or grant programs that could enable me and my students to benefit from using Miro.Thank you for your attention, your work, and for the support you offer to educators around

Hello Miro Community,  I would like to start a discussion about the credit-based system for certain features.  From my perspective, this model can create limitations for users who rely on Miro for extensive and ongoing projects. When collaborating on complex boards or facilitating dynamic workshops, the need to constantly monitor credit usage can disrupt the creative flow and add unnecessary administrative overhead. It can be particularly challenging for individuals and small teams who may not have the budget for higher-tier plans but still require robust functionality.  I believe that the essence of Miro is unlimited, free-form collaboration. A credit system seems to run counter to this core principle by placing a cap on creativity and productivity.  Therefore, I would like to propose to the Miro team that they consider offering a plan, even if it's a paid one, that provides full access to features without a credit-based limitation. This would empower the community to use the platf

Why is impossible to contact support or turn off auto renew? I had a free trial that said “free plan” so There was nothing to cancel. I emailed and submitted to customer service and was still charged. Wtf. Do I need to contact the BBB?