Skip to main content

Ask The Community

Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 7,946 Topics
  • 26,628 Replies
7946 Topics
B
bonidomContributor
posted in Ask The Community
I have a big problem, my life's project is gone!

I just had a big problem, my boards disappeared most of them deleted, and deleted right in front of my eyes. I tried to find them through the history and for half an hour on the same link showed me different messages, at first there was an opportunity to restore, then it disappeared and messages that they were deleted, and the main my board is still alive but it is in someone else's account. Administration of the site, how can it be that my board iszzzlezvala there information on millions of dollars. How can it be that the board is deleted without asking or disappears? 

5013
B
5 months ago
E
Elliot NZNew Here
posted in Ask The Community
Org Chart - how to select types of links?

I’m using the org chart template to represent a project risk breakdown structure and it seems to be ideal for what I need however I need help with selecting the correct types of links. The default boxes had multiple boxes linked from the left-hand side of each child node to the parent node above (example below under Environmental), however when I create new boxes they link directly from the center of the parent to the one below (example below under Site) representing more of a hierarchy. How do I create the links which connect to the side to represent of a list of child boxes stacked vertically below the parent box? 

261
Robert Johnson
5 months ago
P
Phylla MagallanesContributor
asked in Ask The Community
Is it possible to make the first frame's contents the thumbnail of a Miro board?

I’m using Miro because Jamboard is going away. One thing I like about Jamboard is that jams’ (their name for boards) thumbnails are set by default to the contents of the first page/frame.Is this possible in Miro or is it something I have to do manually per board I create?

181
Robert Johnson
5 months ago
P
Phylla MagallanesContributor
posted in Ask The Community
Where are the Miro board links stored in Google Drive?

I’m currently trying out Miro’s free version to see if I should go for the paid ones. I wanted to know where I could find the links to the board on Google Drive. I tried to make a new board and clicked the Export this Board button, then Save to Google Drive. Then a prompt saying that the board was already saved showed.I tried searching for the same board name on Google Drive but did not find it. Where are Miro files/links stored in Google Drive?

14316
Robert Johnson
5 months ago
I
igrekonBeginner
asked in Ask The Community
I lost edit access to one of my boards (it is now view-only)

Hello! I suddenly lost an access to my 3rd board. According to my free plan I can use 3 boards, but today my 3rd board suddenly became view only board. What’s the matter?

867
I
5 months ago
P
Paula DunnBeginner
asked in Ask The Community
Frames not picking up all content

Hi there I’ve noticed that sometimes when I add a frame around some content that not all that content is picked up by the frame. So if I want to move the frame to another part of the board it is only picking up some of the elements. Doesn’t seem to do this consistently so not sure what I am missing here? Can anyone help?

260628
G
5 months ago
M
Michal StonawskiNew Here
posted in Ask The Community
How to make ctr+v to image feature on?

A few days ago, when I was paste links on my miro board, some sites started showing like images - it was cool and I loved it. I just used ctr+v. But now, same links does not show as images. What happened? How to turn it back? Where is that option in Miro?  

141
C
5 months ago
K
Kamal SyedNew Here
asked in Ask The Community
Confluence embed resizing

Hi all,We’ve recently enabled Miro integration to Confluence, so I can now embed a Miro whiteboard onto a Confluence page.However, there doesn’t seem to be a free-form resizing option, so the Miro frame only takes about ¼ of the Confluence page/screen. I’ve tried some other plugins and resizing seems to be controlled by the PlugIn and not Confluence - I can choose S, M, and L embed sizes, but even L(arge) is only ¼ page with the others even smaller.I’m not trying to show a thumbnail but an actual whiteboard overview, and this is really inefficient.Any tips, or is this an enhancement request now?

12947
S
5 months ago
N
Nickolai WalkNew Here
asked in Ask The Community
Education Privacy Policy

Is there a separate privacy policy for K-12 student use? I saw on the privacy policy that qualified educational institutions include middle schools and high schools but looking at the privacy policy was a stipulation that Miro was not intended for students under 16 years of age. Is there a separate privacy policy when using the education plan that would allow educators to request the deletion of student data or prevents the selling of student data for use of marketing?

492
F
5 months ago
D
Drew BentrottNew Here
asked in Ask The Community
Mind Maps

Is it possible to export a mind map as a text-based nested list? 

461
Robert Johnson
5 months ago
S
Sarah MNew Here
asked in Ask The Community
Help! Words Distorting When Zooming In/Out and Moving Around

I’m having a problem with the text in both Sticky Notes and just general square shapes with text in them where the text within gets distorted as I move around the board. Sometimes the text inside completely changes (it’ll duplicate a couple words over and over), it’ll have some words in a bigger font size and some in a smaller size, and other times it’s just plain weird, or words are getting shared between stickies. I’ve tried changing the sticky note sizes to Small, Medium, Large. I’ve tried moving the text into square shapes. And I keep having the same issue happen. This makes it really difficult to lead an effective meeting, because I have to double-click back into a sticky note or shape to actually see what the text is supposed to be.  

44714
C
5 months ago
H
HidekiNew Here
asked in Ask The Community
Managing multiple teams in Miro: Which plan and user configuration to choose?

Hello, I'm a manager at a company, and I'm considering using Miro to manage our teams. We have 5 teams, each with several members. I would like to create a main account responsible for payments and control over all teams and members across different departments. Only the team managers need to have edit permissions, while the other members only need to view.My question is: which Miro plan would be best suited for this structure? Do all users need to be members, or can I make only the managers members and the rest visitors? Additionally, is it possible to subscribe to the appropriate plan during the 14-day trial period? I appreciate any guidance!

971
Robert Johnson
5 months ago
S
Stuart OgilvieNew Here
posted in Ask The Community
Attaching PDFs to cards/checklists

Is it possible to create a checklist AND be able to add PDF attachments to it? We use checklist for supplier setups and would attach our signed form from the supplier but can’t seem to do this at all as it copies the PDF to the board, not the card/checklist itself. Surely this is possible?! Any help is much appreciated, or if there is another way of having checklist cards and attach PDFs do let me know. Thanks

110
S
5 months ago
A
Annmarie ValdesNew Here
asked in Ask The Community
Tags added to cards on a Kanban are not showing on the Canvas board

Hello all I created a Kanban board on my free version of Miro and when I logged in the next day the tags and other info (dates, assignee) added to the cards was whited out. How can I fix this? I have already tried logging out and back in again. 

90
A
5 months ago
R
rhondalawsNew Here
posted in Ask The Community
Alignment Tools Missing

I am unable to swipe to select multiple items with my mouse (have to hold down key and click each one). Also, I have no alignment tools. When I finally get multiple items selected there are now alignment tools (I can align text but not items).

141610
I
5 months ago
D
Deidre DunhamNew Here
posted in Ask The Community
Zone with nested frames

create a zone/section/room which allows nesting multiple frames.  I share a project or team board with several coworkers.  Having one board is great for collaborating and sharing tools and resources, but we want to block off section/area for our personal work. When I share a board with visitors, they get lost or confuse with all the board’s space. I wish that they could search for the zone name and find our work.

2582
D
5 months ago
L
Luci MooreNew Here
asked in Ask The Community
Copy/Paste only works on text I didn't create

Hi there- I am using latest MacOS, using Miro on Desktop App, Chrome and Safari. This issue is replicated the exact same way on all three. I have a large flowchart I created in collaboration with my team. Text inside shapes that I did not create is easily copy/pasted into any text file. Text inside shapes that I DID create will not copy/paste, even if I manually re-type it before copy/pasting again. None of my shapes are locked.I am the owner of the account and the board. We are using a free account. There are so many other threads about this issue, but I have not seen anyone mention that only SOME text will copy/paste and other shape’s text won’t. 

591
C
5 months ago
S
Sylvana SittnerNew Here
posted in Ask The Community
Speicherung des Bords leserlich

Ein liebes Hallo in die Runde,wir nutzen seit neusten das Mirobord, um unsere Aufgaben im Team zu verteilen und neue wöchentliche Aufgaben zu organisieren und zu strukturieren.Eine Wöchentliche Speicherung des Bords wäre super, damit alle Infos so wie sie waren erhalten bleiben (Kanban Work). Wenn ich daraus eine PDF mache, ist es so klein, dass man dies nicht mehr lesen kann, da echt einiges drauf steht. Wie löse ich das am besten?Gibt es Erfahrungswerte? Und ist es besser händelbar, wenn wir die kostenpflichtige Version holen?

130
S
5 months ago
K
Kamile RasteneNew Here
asked in Ask The Community
Wacom tablet right-click and drag stops working

When I open Miro (either Mac app or Chrome browser), right-click and drag pans as expected. If during a pan I lift up my pen out of signal range of the tablet, right-click pan locks in Miro. Single right-click still opens the menu and space-bar + click pan works, but right click and drag doesn’t.Summary:pan locks by lifting up the pen completely out of range, doesn’t matter what I do afterwards with the pen.  pan unlocks if I right-click with a different mouse inside the Miro board. Does not matter what I do outside of it lifting the pen just to the edge of range where the “hand” icon disappears and right-click menu starts spamming, and returning back in range causes no issues this happens in both Mac desktop app and Chrome browser. This is the first time I observe this issue, it is disruptive to my work flow, since I use right-click and drag to pan the board. I have been using “Wacom one” tablet with Miro since two years ago, but I haven’t used it much for the past few months, so this

390
K
5 months ago
F
Farah BeardBeginner
posted in Ask The Community
Jira Roadmap

Is the Jira Roadmap Integration App available?  There was a mention of it being released in early 2024.  I have seen the Jira Planner (Program Board) app but not the Jira Roadmap app.   Can someone shed some light on this ?Many Thanks. 

820
F
5 months ago
Y
Y.T. ChengBeginner
asked in Ask The Community
some of the tabs are not align

First time using miro, help me align tabs plsDid switch on “Align Objects”, but some of the tab are not align.In second screenshot, the left part are align, the right part are not align.

324
Y
5 months ago
L
Lila ReisNew Here
asked in Ask The Community
Classifications and Publicly Sharing

Hello Miro Community,I have a few questions regarding the classification of boards using the four categories (Public, Internal, Confidential, Restricted) and the automatic classification updates. Invite Panel Change: After applying a classification to a board, will there be any changes to the invite panel? If so, what kind of changes should I expect? Permissions to Change Classification: Can owners, co-owners, and editors change the classification of a board? Who is responsible for managing and changing these classifications? Specifically, who can change the classification in the backend, not just on the board itself? From my understanding, while owners can change the classification directly on the board, adding or managing general classification options might only be possible for the enterprise account owner. Could someone confirm or correct this?Thank you for your help!Lila

140
L
5 months ago
L
Luis PiresNew Here
asked in Ask The Community
BUG: Text Changes With Different Zoom Levels

Hello all,Am I the only one experiencing a bug where every time I zoom In or zoom out the text changes, and it never has the initial version? Details:Tried to clean cash and cookies - did not work; Experiencing this from Desktop in the browser Google Chrome. In incognito mode does not solve the issue. In Microsoft Edge it works fine - might be an extension, maybe. Best regards,LuisPS: Example - A part of the flowchart with different zoom levels. 

5816
ElvaMiro
Mironeer
5 months ago
Z
ZhannaFalkaNew Here
asked in Ask The Community
Please help me return the board

Clicking on the link does not help, there is no message to restore. Help me please😥https://miro.com/app/board/uXjVN7qRidQ=/

271
ElvaMiro
Mironeer
5 months ago
L
LeschmidtNew Here
posted in Ask The Community
Mindmanager import/ export Miro

I like to move from Mindmanger to Miro but have many existing maps in Mindmanager which i have to import in Miro to avoid double work. How does this work? Is there any possibility? 

1331
ElvaMiro
Mironeer
5 months ago
Terms & Conditions