Ask The Community

Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 6,746 Topics
  • 22,730 Replies

6746 Topics

A
Angelique555New Here
posted in Ask The Community

Iconfinder

The icons do not open, they are just white and they are only downloaded when I move them to the board. Everything was OK before. Anyone else experiencing this now? 

2
A
1 year ago
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Brecht Van der MeulenNew Here
posted in Ask The Community

Cards into to do

Hi all,After quite some searching I think I’ve found in Miro a near perfect tool for managing my projects.However I was wondering if any of you know a solution to the following: My brain works in timelines, retroplanning and visualisation.I create a timeline and put cards on it with status, due dates, tags. Is there any possibility to order these cards in a to-do list in a frame next to the timeline or in the notes of the project, or can I cluster cards together in a list based on status. Or is there a way to have Miro communicate met MS Todo or google tasks in order to have my to do’s in a list.The status update should ideally go both ways of course: checking a “to-do” in a list should update the status on the timeline and vice versa.  I feel like there’s no solution to this to date or am I overlooking a feature? I know about the Jira feature but that would be just adding another third party programme which would make things cluttered.  How do you sort this out? 

0
B
6 months ago
K
Kristina VadimovnaBeginner
posted in Ask The Community

Payment problems

I bought a business plan almost one month ago. It was cost $20 dollars. But now I see that I need to pay $34.82. Why? 

3
Robert Johnson
1 year ago
K
Karen MayNew Here
posted in Ask The Community

Cannot copy images from one board to another-pasted images immediately disappear-HELP!!

When I try to copy images from an old miro board to a new miro board, they are just disappearing. Very frustrating! Also I can’t find the link to contact support either, please help!! ugh and accidentally file this in the wrong category, NOT  a developer question..

0
K
1 year ago
R
Roman CernovskyNew Here
posted in Ask The Community

How to plan complex activities and make items in plan actionable?

hi all, seeking your ideas on my need to organize work.At work I am responsible to organize my teams work. We have a number of activities that run simultaneously, some with my inclusion, some without. While, it all starts with planning. Typically the activities can be grouped into logical groups of tasks with defined deliverables (something like WBS in fact). Example project: Adoption of automated patchingStreams:development (done) fixing issues in hypercare (current) Support teams readiness (current) training setup up daily/weekly procedures setup troubleshooting procedures communication campaign for business users (in preparation) global email yammer post Q&A sessions WEB support portal setup …...I like the visual interpretation of such structure, so I originally thought of using mindmap, but I will want to make the above tasks actionable and trackable. some of tasks in specific area will be worked on, some will wait. I thought of activating the specific task by converting

1
Kiron Bondale
2 years ago
A
Anne ScarlettActive Contributor
posted in Ask The Community

"Embed" Google Form -- is this no longer possible?

In the past, I would embed* Google Forms from my Google Drive. The embedded image included a mini version of the form header graphic; it was visually pleasing. Now, when I try to embed a Google Form, it shows up as a generic box with generic graphics. Please advise!  Thanks in advance, AnnePS. In the “embed iframe” code menu, I’m pasting the embed code from the Google Form, located on my Google Drive.  

0
A
1 year ago
Í
Ícaro BNew Here
posted in Ask The Community

Duplicate frame and keep objects looked

How Can I duplicate a frame and keep the objects looked ?

2
Lucie A
10 months ago
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Nikki ThomasNew Here
posted in Ask The Community

Access to existing boards when moving them into a project for those outside the team

My Miro team has grown and become a huge list of boards, most of which aren’t organised in any projects. I’d like to create some projects to try and get some control over the structure. But lots of our boards have been shared with edit access to others outside of the team. If I move those boards into a project in the same team, will the URL change so that I would have to set up board access details again?I did a bit of a test and it seemed like the URL of the board did change, but when I clicked on the original URL it still took me to the board. But this might have been because I am in the team - does it work in the same way for those outside of the team?Thanks!

2
N
8 months ago
S
SamStamBeginner
posted in Ask The Community

Delete warning message

I accidentally deleted a sticky note. Why was there no warning message?

2
S
1 year ago
C
Christian PetersBeginner
posted in Ask The Community

Improve breaking of long words on post its, i.e. via soft hyphens

Hi all!When writing long words on post its they get broken unapropriately. This happens very often in German – you know we like those long words ;) An easy fix would for pro editors be to allow the soft hyphen utf symbol. So pro users can set a soft hyphen where the word can break if it has to. There are tools that brings you utf symbols to your finger tips so you don’t have to google them in order to use them. Maybe you find other, more advanced ways to improve word breaks for the majority of users. That would require effort i guess.

4
C
11 months ago
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Nino LopezNew Here
posted in Ask The Community

Where is gone add image

I used add image clicking on arrow. Now the arrow seems doing different function.How can I add an image?PSI have also tried dragging for desktop, but i couldn’t add anything.Thank you

3
Henrik Ståhl
2 years ago
Oliver Bond
Oliver BondBeginner
posted in Ask The Community

Can't open up comments made on post-it notes

How do I open up comments that have been made by teammates on post-it notes? In particular, I have a post-it note like the following:  I’ve tried looking at the “Comments” section on Miro, and it’s not there. I cannot seem to be able to just click on the red box to expand the text so I can read it in full. How do I expand it?

2
Robert Johnson
1 year ago
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Kristina VadimovnaBeginner
asked in Ask The Community

Problem with my boards

Hello, I have problems with my boards. Some of them don’t open but yesterday it was fine. I can create new board but unfortunately my previous are not opening now. I can’t see any information there. Can you help me and fix it, please? In Miro I have a business account 

2
Kiron Bondale
1 year ago
C
chriscutieBeginner
posted in Ask The Community

How to restore a board if there is no URL

Hello, I accidentally deleted a board, because there is no preview, it is very important to me. Deleted 21.06.22 tentatively at 2:45pm, the name is "Интерьер" . I don't have the URL, I cleared my browser history, article on this topic "in case you don't have a URL, feel free to reach out to Miro Support and let us know the name of the board and the date it was deleted - we will check if it is possible to recover the board on our side." But I can't find the feedback form on the free plan, where do I write?

8
Robert Johnson
1 year ago
E
EMTNew Here
posted in Ask The Community

Авторское право

Здравствуйте всем, я хочу продавать свои mind map студентам, но не хочу, чтобы они распространили это по всему потоку. Как это избежать, никто не знает?

2
Elizaveta
Mironeer
2 years ago
M
MewifoxiiiBeginner
posted in Ask The Community

Billing

Hello, there were 2 people in my team, but it happened by accident and now I have to pay $26 instead of $ 10 per month. how do I fix this? I immediately removed the second person from my team, but I can't cancel the $26 subscription.

3
ElvaMiro
Mironeer
1 month ago
Q
qzo4Beginner
posted in Ask The Community

board is viewable but not editable on andoid devices

I’m unable to write or draw on the board. When I try to draw, I just move around the board. My students which use android devices are stuck with the same problem. 

0
Q
1 year ago
Y
Yann Le CalvezBeginner
asked in Ask The Community

Collapse all mind map nodes with one action

Hello,is it possible to add a function for hold all opened tabs by one click ?Besause it could very long to close every tab when we want to see only one line.Thanks

4
Y
20 days ago
J
JohnDBeginner
asked in Ask The Community

Mind map: Node/Branch Expansion & Contraction

Hi,Love the mind map but have one issue that I can not figure out.On some of my MindMaps when I expand the branches off of a node and then contract them, the mindmap returns to the previous view where everything is lined up as it was before the expansion contraction.On other mind maps when I do the expansion/contraction, the spacing of nodes remains as if the nodes/branches are still expanded.I prefer that it return to the original view.Is there a way to standardize this on all my MindMaps? JD

2
J
24 days ago
A
Alyssa MoonNew Here
asked in Ask The Community

HECVAT Lite?

Hello! Has anyone had the HECVAT Lite completed by the Miro team? We are putting Miro through a tech/security review at our university to be approved for further use and our IT department is requesting a completed HECVAT Lite. If you have a completed HECVAT or HECVAT Lite, please share! Then we can also add it to the REN-ISAC knowledge base to make the adoption of the use of Miro easier for others. I have put in a request to Miro to have it completed, but figured I would ask in the meantime. Thank you.

1
Nick_Miro
Mironeer
1 year ago
S
School of TechnologyNew Here
asked in Ask The Community

Education Account

Dear all, I’ve signed up for a free education account for my workplace but can only allocate 10 licences. I read that an Education account can allow up to 100 licences. How can I get this amended? Thank you.

1
ElvaMiro
Mironeer
1 month ago
A
Asri ChristineNew Here
asked in Ask The Community

HELP! Forgot to Cancel Free Trial

Dear Miro Community & Team, I just opened my Miro and realized I forgot to cancel my free trial :( It is Business plan so it’s very expensive and I can’t afford to pay for this mistake. As you notice, I tried the free trial using personal email so it is not paid by my company at all (although it’s for work purpose). My salary can’t cover this :(I really need your kind support to help me cancel all the subscription & the outstanding. Please. Thank you very much!

2
A
1 month ago
S
saramaenterpriseNew Here
asked in Ask The Community

if owner of board lose access to the board will others lose access to edit the board?

Hello dear community,In our organization we use Miro and we have a paid account.one of my colleagues own one board and suddenly I was not able to edit the board and just comment on the board.he claims that his access was expired and that is the reason I do not have access to edit the board. is this really true then in Miro for enterprises if someone own the board and leave the company and his/ her account will be deleted . No one else can edit that board? regards.    

2
S
2 years ago
A
Axel SandbergNew Here
asked in Ask The Community

Upgrade without team

Does Miro have any plans to create an option for those of us who use Miro, want more boards but have no use for the Team-feature? 8 dollars would be fine for the Team option, except it’s not an option if you’re not - well - on a team. Why isn’t there an 8 dollar option for those of us who want a more advanced/flexible version but without the team? I would think Miro is missing out on an opportunity to monetise a relatively large portion of their user base. 

1
Kiron Bondale
3 years ago
F
Frank Welsch-lehmannNew Here
posted in Ask The Community

Limit Access to active Academy Members

I am using Miro as a base to share my courses with my academy customers.As I am on a consultant plan I can share the boards, and any guest with the URL can duplicate the board for themselves. That’s great functionality.Now I would like to limit the access and visibility of the board(s) in my repository to active customers. As long as that person is a paying customer that person can access my boards. It is ok if a person has made a duplicate version of a board while the person was a paying customer. But I want to deny them access to any boards in my central repository. Even if that person still has stored a valid URL of a board out of my academy.Can I somehow create a group “active customers” and assign that group with access rights to my boards? I would then have to find a way of how to add and remove users from the group, but that would be easier.

2
F
2 years ago
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