Ask the Community

I paid for the 12.50$ Starter Pack, but I cannot access the plan that I’ve paid for. It still says ‘free’ when I visit my board and ask me to upgrade despite the invoice has already been sent to my email. Am I missing something here? Thanks. 

Dear Miro Team,My name is Kira Cherviakova, and I am an Italian language teacher from Ukraine. I would like to kindly ask if you could consider providing me with a free or educational subscription to Miro.I use online tools extensively in my teaching practice, and Miro would be an invaluable platform for visual learning, interactive exercises, and collaboration with my students. Due to the ongoing situation in Ukraine, purchasing a paid subscription is currently very difficult for me.Education and my students are extremely important to me, and access to Miro would help me continue teaching effectively and creatively during these challenging times.I would sincerely appreciate any support or opportunity to use Miro through a free or discounted educational plan. Thank you very much for your time and consideration.My account email: kiradom17@gmail.comWarm regards,Kira CherviakovaItalian Language TeacherUkraine

Dear Miro Team,Hello,My name is Alina, and I am an English teacher from Ukraine. Thank you very much for creating such a wonderful platform for learning. It truly helps me keep my classes well organized and engaging.I work with children, teenagers, and adults, and I always do my best to make my lessons both effective and affordable for my students. Therefore, I would like to ask whether it is possible to use Miro for free or under a special educational plan.I would really appreciate any information you could share.Looking forward to hearing from you.Best regards,Alina

Hi, I was login into Miro using my student email, unfortunately most of the features are locked. Then I applied for the free education plan, and it seems that the process is successfully accepted but still when I access and log in, all the features still locked.I am wondering if both accounts have the same email username, how to access the education one and move my old boards to it.Thanks in advance.regards, Lama 

Hi Miro team! 👋I frequently run workshops using Miro alongside Zoom breakout rooms. During these sessions, participants are completely focused on their Miro boards, leaving Zoom running in the background just for audio.Because Zoom isn't the active window, nobody sees the text broadcasts I send to the breakout rooms. (I avoid audio broadcasts because they can feel abrupt and weird).What I really need is a way to make announcements directly inside the active Miro board. It would be amazing if the facilitator could send a message that flashes or pops up near the timer, letting participants know there's an update while they work.For example: During a 20-minute activity, I might unhide a specific frame for the last 5 minutes and need to tell everyone to move there. How can I notify them without closing the breakout rooms? Right now, my workaround is creating a giant sticky note and dropping it right over their group boards to literally block their view and force them to read my message! \ud83d

Hi There, I am currently part of an Educational plan (I believe) where I am part of someone else’s Miro Team. I have made a board with only my account to access it (no one else in the team can), however I would like to create another account and upgrade to a Starter Plan but still keep my boards. Is there any way I can transfer over these boards to the upgraded new account? I have tried sharing the board with the new account but I can’t do that unless the new account is in the same team. Please assist  Thanks, Mika

I’d like to use Miro board to create architecture diagrams for Oracle Cloud (OCI). I can see AWS , Azure, Google icon library listed under “More Shapes”, but I do not see for Oracle OCI.Now the question is how do I  import Oracle OCI icons into Miro so I can create architecture diagrams using these icons?From this link https://docs.oracle.com/en-us/iaas/Content/General/Reference/graphicsfordiagrams.htm, I see Oracle provides three different icon library formats ( ppt, draw.io and viso) . Can I use any of these to import into Miro board and start using them? 

Is it possible to rotate a frame? Prezi has this feature and I love it, but I can’t seem to find it on Miro.Thanks!!

Hello - I’ve had a Miro account since (I think) at least 2021, and have created boards under the free version of Miro that I’ve been able to access as recently as late last year. Today I tried to sign into Miro and was prompted to “create a team” - after I created a team I was no longer able to access any of the boards that I had created previously, my Miro is just empty. I’ve read through related help guides on the topic - I don’t believe that I was creating boards under anyone else’s “team”, as this was a personal account that I opened for my own use. I may have at some point invited a collaborator to a board, but I’m unsure as I can’t access or track these old boards anymore. I don’t have a paid plan so I can’t access the trash bin. Any suggestions on how to recover my old boards? 

Hi everyone! 👋I’ve been exploring fun ways to use Miro beyond typical meetings and brainstorming, and wanted to share an idea that might be cool for teams or classrooms:Have you ever played Letter Boxed? It’s a word puzzle game where you connect letters under certain constraints to form words — and I think the format could work really well as an interactive Miro board activity.Here’s how it could look in Miro:Place letters or letter groups around the board (like the sides of a box)\tParticipants drag and connect words that follow the Letter Boxed rules\tUse lines or arrows to show the flow from one word to the next\tAdd voting or comments for collaboration and friendly competitionThis could be a fun warm‑up for workshops, team meetups, or language learning sessions. It also turns a Miro board into a playful space where everyone contributes creatively, not just with sticky notes or diagrams.Has anyone tried something like this before? I’d love to hear how others have gamified their boards

This is crazyit doesn’t allow me to cancel

Hello, on our company profile I can’t see any option for cancel the subscription. Why is it like that and how I can cancel it? 

hello. i have a paid subscription. I cannot remember the old user ID and password.  I would like to “transfer” my paid subscription to my new account.  (I think the old user name and password are tied to a former “employer” email address even though I paid for it. )how do i transfer this.  I paid 192 in September 2025.  I’d like to make use of this account but don’t know any details or where to start.  I figure worse case scenario, i just cancel the transaction with amex.   

I use Miro Windows desktop and browser on a daily basisRoughly once pr month the Desktop fails to load. The Miro window opens, grey background, Miro logo and caption “Miro”, maximize restore and close buttons. And nothing more. It stays unchanged for hours.3 times now I just uninstall and reinstall and then it works fine again. Until it does not.Is there anywhere I can find error logs? I’m fed up now and will just have to work with the browser version.I’m not impressed with the desktop app. 

I have a free plan using my company email address. I have been invited to join the paid-for company plan, but when I click on the invite it just takes me to my existing free plan. I have tried logging out and back in.How do I join the company plan, and transfer my existing boards across to the new plan?

Starting earlier this week, we started receiving requested from Miro when a new user wishes to join.We have not yet enabled “Auto-capture new users from this email domain” for our domains yet, so we wanted to confirm that when we receive emails as seen below, we need not do anything yet:Is this user prevented from joining Miro without us intervening?If we are to accept them, where is that in the Admin panel, and what are we admitting them to, since our portal and teams only contain the first few admin accounts?Thank you,Wes

Мне очень нужно их восстановить, т.к. там очень важная информация. Что делать? Вот ссылка на доску которая мне крайне важна: IMBA гипотезы - Miro

Every time I open or refresh my board, AI Sidekick immediately launches itself and starts creating tables on its own without me doing anything. Every single time. It’s extremely annoying and genuinely risky when I’m presenting to clients. How is this even happening? Why is AI being forced on users without consent and without any option to disable it? This is unacceptable. 

The letter spacing and/or kerning of fonts seems to be different between the rendered canvas and the way the browser renders them while editing (tested on Firefox and Vivalid; Fedora 43 and Ubuntu 24.04). This causes layouting issues in documents, last letters in labels to slide into the next line, and other issues as shown in this screen recording:Severity depends on the font, so a workaround for many cases is to use Arial or IBM Plex Sans (closest match) rather than Noto Sans (largest discrepancies). The overhang can be worked around by adding a space at the end. That space, however, gets deleted on the next edit operation, so this is tedious. And documents don’t seem to allow changing the font. Exact behavior varies with the browser and display. Different DPI scaling factors (in the OS) also affect the offset (here with Noto Sans, Vivaldi, Fedora 43):On the display with 1.25x DPI scaling, setting “letter-spacing: 0.25px” (CSS via browser debug tools) yields a perfect match -- could

Starting Monday, 3/16/2026, can no longer format specific text within a cell in a Grid component in Miro - the formatting control bar will NOT display to choose formatting options when selecting/highlighting specific partial text in a given column/cell; the control bar is now only available to apply for the entire cell contents. Anyone else encounter this or suggestions/workarounds? 

HI.I was using Business plan free trial, that is expired for now. I want to cancel my subscription. I have tried, but I was not able to do that. Please, help me cancel my business plan, in order not to be in charge. I also want to delete all my payment information. Thanks in advance!

Hi,I currently have an individual annual paid plan.My company is now planning to upgrade to a paid team plan, and I have a question:Is it possible to transfer or apply the remaining period of my individual annual subscription to the new team plan?We are considering purchasing multiple seats for the team.Thank you!

When copying text from Miro textboxes and pasting them elsewhere (eg Notepad), I get annoying lineseparator symbols instead of actual linebreaks. This makes it impossible to properly use miro for storing information. I’ve attached a screenshot Happy to help debug this, I really want this issue fixed.  

Hi Miro Support Team,Please help me close this issue once and for all. It is veryannoying—every time I open the page, it starts generating again. Seethe attached screenshot.Thank you for your support. 

Hey, i used this video conferencing tool called Butter.us. absolutely loved it and found out that miro acquired it, and for some reason stopped it?! I got a pro version of miro to be able to access the video conferencing here but it isnt the experience that butter provided. how and when do i access the product butter built? @mirosupport