Chrome extension error: "Oops..It seems you don't have any Miro accounts"

Of course I figured it out right after posting this. Clearing browser cache fixes the issue.

I think most people know how to do that, but just in case you don’t, I may as well put it here too.

This is seriously pissing me off and it has been an issue for months (perhaps longer, I just discovered Miro a few months ago).

The method of cache clearing worked on my Windows machine, it didn’t work on macOS.

To put it bluntly this extension is a blemish and falls short of the standard Miro has set with its core product.

Come on guys, address it! Say ...something, put some official steps out - allocate one dev ONE HOUR of code review - something is NOT right and I am so chafed over this one simiple thing.😡

P.S. - this is the 5th time this has happened to me, yes I did report the first instance; and no I cannot identify WHY the same method using the same browser across different OS does not illicit the same functional result.

I get it you want examples and clues but at a certain point you have to do some real world testing yourself.  Surely it’s worth the time given the potential opportunity cost and direct negative impact on existing customers.

for example, your competitors Boardmix and Milanote - while admittedly their core offering does not bring to the table what Miro does (duh - that is why I came back); BOTH HAVE AMAZING ROCK SOLID WEB EXTENSIONS WITH SCREEN CAP, SCROLLING CAP, TEXT, URL, BOARD SEARCH...very frustrating (obviously lol).

I'm also encountering this error when trying to use the Chrome extension from Miro. Despite uninstalling and reinstalling it, and ensuring that I'm logged in to Miro for that browser, the issue persists. I've even tried using different browsers, but no luck. What else can I do to troubleshoot this? Any suggestions would be greatly appreciated.

Update: 
After login into this community page, the extension works. Lets see how long

Hello, 

any news on this. I run into the same problem. 

Really sad that it isn’t fixed and no comment from miro on that. 

ingolf

Hi @nicosql 

I can feel your frustration, and I apologize for the inconvenience. It’s concerning that the cache clearing method worked on Windows but not on macOS. I've reached out to our team internally to check any updates, and I appreciate your patience as we work on this. Rest assured, we’re taking this seriously, and we hope to provide a more robust solution soon.

Hi @joeroot 

Thanks for sharing your experience. Given that you’ve tried different browsers and reinstalled the extension without success, I recommend logging out of Miro completely, clearing your cache again, and then trying to log back in. If that still doesn’t work, consider disabling any VPNs or proxy servers that might be affecting your connection to Miro.

Hi @Ingolf Christian Ernst,

Thanks for the update. It's interesting that logging into this community page helped with the extension issue before. I understand your frustration with this ongoing issue. While our team is actively working on a fix, I don’t have a specific timeline to share at the moment.

This is a euphemism for “it will never happen.  Not in a million years.  Don’t bother us.”  It’s extremely poor from Miro - ensuring basic workflows like this one work should be a priority for an app that is more about creating value through efficiency than breakthrough features.