An issue with logging in on desktop app with Google account


I can’t log in with google account on Mac app. When I enter my google account, I get an error: 

“Couldn't sign you in. This browser or app may not be secure.

Try using a different browser. If you’re already using a supported browser, you can refresh your screen and try again to sign in.”

 

 


11 replies

Userlevel 7

Hi Andrew,
This is a known issue at the moment, and we are working to fix it. We will keep you updated!

For now, you can log in with usual credentials - login + password (reset the password if you don’t have it).

Have the same problem with Windows app ((

Are you guys still working on this problem? Its been a month. This is very frustrating. This should be very easy to fix.

Userlevel 7

Hi all! For issues like this, the best option is to reach out to the Support Team at support@miro.com. Support agents will update you as soon as the issue is resolved. I’m afraid, community is helpless in resolving technical issues on Miro side :disappointed: 

Hi Marina, 

But you said one month ago "This is a known issue at the moment, and we are working to fix it."  so are you lying us if it's not why you didn't tell us to to email support@miro.com  this is very bad because your wasted your time. 

Userlevel 7

I’m so sorry, @ryakisr. I checked with the Support team that the issue is still open, and that’s why advised to reach out to support directly. As soon as the issue is fixed I will definitely update this thread for visibility, but no news for now :pensive:

This is an issue with Google’s more stringent authentication requirements for desktop/native apps.

Miro needs to adopt a different authentication flow that allows the user to complete authentication in their browser. Trello had to do the same thing. 

This authorization flow is similar to the one used for web server applications. The main difference is that installed apps must open the system browser and supply a local redirect URI to handle responses from Google's authorization server.

Userlevel 7

Hey @Andrew Kretinin, @Irina SPb, @ryakisr

The tech team said that this issue has been fixed. Could you please check if Google authentication works in the desktop app for you?   

Ah… close but not quite: 

 

 

Userlevel 7

@Chris

Thank you for the screenshots! The matter is that our app supports only basic two-factor authentication - SMS or Google authenticator. It doesn’t support a USB key.

Hey @Andrew Kretinin@Irina SPb@ryakisr

The tech team said that this issue has been fixed. Could you please check if Google authentication works in the desktop app for you?   

@Marina It is working for me. Thanks. 

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