[RESOLVED] An issue with logging in on desktop app with Google account

A

I can’t log in with google account on Mac app. When I enter my google account, I get an error: 

“Couldn't sign you in. This browser or app may not be secure.

Try using a different browser. If you’re already using a supported browser, you can refresh your screen and try again to sign in.”

 

 

Marina 2 years ago

Hello everyone,

The issue with Google Authorization in the Miro Desktop App was fixed in version 0.4.8. The application should notify you about the update, or you can manually download the latest version here. 

Could you please check if you can successfully authorize via Google OAuth now? 

 

Important: if you use two-factor authentication, the issue might still be there. The development team is on the case as well. At this time I don't have an estimated release date but we will let you know when we receive more information. As a workaround, we suggest using Miro in a browser until the fix is complete as within the browser you should be able to log in with SSO and two-factor authentication without any issues.

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46 replies

P

 

Facing the problem today 2021-12-15.

On Windows 11 and latest version of Chrome.

O

Having the same problem. Really problematic, this is a key feature for me

D

Same error on Mac

Marina
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Userlevel 7
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Oh sorry to hear this!

I’ll check in with the team again, and will keep you updated here.

R

Hey @Andrew Kretinin, @Irina SPb, @ryakisr, 

The tech team said that this issue has been fixed. Could you please check if Google authentication works in the desktop app for you?   

@Marina It is working for me. Thanks. 

D

Have the same issue with login via google account

 

I've tried basic recommendations but the issue still actual. 

S

Any ETA on this being resolved? Issue still present on Mac desktop app

A

Hi All,

 

I think most of you guys created your account using “sign-in with Google” option. 

 

If that is the case, then a simple workaround is to tap “forgot password” on the sign-in page and a link to recover your password will be sent to your mail.

 

And now you simply create a new password and then login with new password and not ‘directly’ as you did earlier.

 

This has worked for me, maybe will work for you too.

 

Have a great day you all.

 

M

Having this issue on the desktop app, with the latest version

Marina
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Userlevel 7
Badge +5

Hi there,

Sorry to hear this issue has happened to all of you! The team is already aware of the case, and we do our best to fix it. I will keep you posted here

N

Hey all!! 

I've just tried it via Microsoft Office 365 with my Gmail and it definitely works! :) 

Nell L.

J

Same here. I can't log in into the app on a Mac. It gets stuck at the 2 steps verification….

Marina
Rank
Userlevel 7
Badge +5

Hey @Andrew Kretinin, @Irina SPb, @ryakisr, 

The tech team said that this issue has been fixed. Could you please check if Google authentication works in the desktop app for you?   

T

I’m seeing the same problem with the OS X desktop client. I was hoping to recommend Miro to my company, but this sort of long-running, unresolved bug is a concerning example...

Chris

Ah… close but not quite: 

 

 

Alexandro Gianes Cardozo

I am able to login through my Google Personal Account SSO in Chrome Web and on iOS app for my iPad. But unable to login into my Mac App. Throws the above message. Something I need to do here?

Solution??

 

D

I am getting the same error at the moment on Windows desktop app … is there a fix?

T

Same error 

Marina
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Userlevel 7
Badge +5

@Chris, 

Thank you for the screenshots! The matter is that our app supports only basic two-factor authentication - SMS or Google authenticator. It doesn’t support a USB key.

T

@ASEEM MAHAJAN Thanks for the work around - that worked.

J

Hey @Andrew Kretinin, @Irina SPb, @ryakisr, 

The tech team said that this issue has been fixed. Could you please check if Google authentication works in the desktop app for you?   

It’s not working for me. I did reinstall the Mac OS app (today). How can I fix this? It was not an issue a month ago for me. 

 

 

Marina
Rank
Userlevel 7
Badge +5

Hi Andrew,
This is a known issue at the moment, and we are working to fix it. We will keep you updated!

For now, you can log in with usual credentials - login + password (reset the password if you don’t have it).

I

Have the same problem with Windows app ((

R

Are you guys still working on this problem? Its been a month. This is very frustrating. This should be very easy to fix.

Marina
Rank
Userlevel 7
Badge +5

Hi all! For issues like this, the best option is to reach out to the Support Team at support@miro.com. Support agents will update you as soon as the issue is resolved. I’m afraid, community is helpless in resolving technical issues on Miro side :disappointed: 

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