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Question

Unexpected billing for free account

  • 12 June 2024
  • 1 reply
  • 44 views

Dear Sirs,
I have received a very suspicious email from <billing@account.miro.com> requesting payment of USD 1440.

 

Your invoice is due

You have an invoice due in 14 days for a total of $1440.00.

We understand that renewals can sometimes be stressful, but to prevent an interruption of your service, please pay your past-due invoice as soon as possible.

If we do not receive your payment, your account will be locked in
29 days. Avoid disruption by paying your pending invoice.

 

 

I got access to Miro by invitation, I am using a free version, I have not given any credit card nor do I intend to open a business plan.

I do not understand where this request for payment comes from.
Hoping it is misunderstanding or a scam to be trashed as spam,

With respect

1 reply

ElvaMiro
Rank
Userlevel 6
Badge +1

Hi @andrea nardi 

 

So sorry to hear about this issue. I’ve created a support ticket for you and someone from our team will be in touch shortly.

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