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Answered

Unavailable to cancel my subscription

  • 7 June 2024
  • 5 replies
  • 45 views

Due to the problem of the “unsubscribe” button not working, I would like to ask the support people to help me.
I have tried several times to cancel my subscription and all I get on the screen is.
I would be glad if you can solve this asap (as there is no ways to contact support directly)
 

 

5 replies

Userlevel 7
Badge +12

Hi @Designforme. Since you currently have a paid subscription, you should have access to the support team contact form from both your dashboard and while on a board.

The steps to open the contact form can be found here:

https://help.miro.com/hc/en-us/articles/360020185799-How-to-contact-Miro-Support#h_01F010RXA0E1S9C0WFQYX75R6C

@Robert Johnson  
Thank you for reply, but I have already tried for several times (mentioned before) and got error.
Can you solve this on your side?

Userlevel 7
Badge +12

@Designforme

I have already tried for several times (mentioned before) and got error

You never mentioned trying to contact Miro support.

What happens when you go to your Miro dashboard? https://miro.com/app/dashboard/

Do you see this?

 

And then this:

 

I will show the process I took (see images)

First - I came to the contact centre and choose my problem
 

Second - Went through the process mentrioned by support team and receive this message 

 

Third - Go along all of the questions and receive these error

 


And that’s all

Userlevel 7
Badge +12

@Designforme - Try this:

1.

 

2.

 

3.

 

4.

 

That should load the support form for you.

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